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Work From Home Inbound Call Center Jobs in Boston, MA

Ethos Veterinary Health

Service Center Liaison

Woburn, MA · On-site +1

$17 - $20/hr

... Work from Home, Call Center Representatives for our locations across the United States. Summary ... Provides superior service to clients and referring veterinarians through inbound and outbound calls

The Jernigan Agency

WORK FROM HOME

Boston, MA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

HMG Careers

Work From Home Sales Specialist

Waltham, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Beverly, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Plymouth, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Newton, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Peabody, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Woburn, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Work From Home Inbound Call Center information

See Boston, MA salary details

$13

$18

$25

How much do work from home inbound call center jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for work from home inbound call center in Boston, MA is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $19.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote inbound call center agents, and how can they be managed effectively?

Remote inbound call center agents often face challenges like maintaining focus amid home distractions, managing high call volumes, and staying motivated while working independently. Many companies provide structured schedules, regular team check-ins, and robust training to help agents stay engaged and supported. Utilizing a dedicated, quiet workspace and leveraging company-provided resources—such as knowledge bases and team communication tools—can also make daily tasks smoother. Additionally, staying proactive in seeking feedback and connecting with colleagues virtually can foster a sense of teamwork and community.

What Are Work From Home Inbound Call Center Jobs?

The job duties of a work from home inbound call center worker involve working to answer incoming calls and provide the requested services for callers. Your responsibilities may revolve around providing customer service, answering questions, or solving a problem for the caller. You log each call in a call center database system. A customer service agent may transfer the call to a different agent who is capable of offering a higher level of support to the caller. This position is a remote position, so you work from home using a home computer and telephone or internet connection.

What is a work from home inbound call center job?

A work from home inbound call center job involves answering incoming calls from customers on behalf of a company, providing assistance, information, or support. These roles typically require you to respond to customer inquiries, resolve issues, and sometimes process orders or handle account information. All tasks are performed remotely using your own computer, headset, and a reliable internet connection. Many companies provide training and necessary software to help you succeed in this virtual customer service position.

What are the key skills and qualifications needed to thrive as a Work From Home Inbound Call Center Representative, and why are they important?

To thrive as a Work From Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes certifications like Customer Service Representative (CSR) are typically required. Exceptional listening skills, patience, and the ability to work independently help you excel in a remote setting. These skills ensure you can effectively resolve customer inquiries, maintain customer satisfaction, and perform efficiently without direct supervision.
More about Work From Home Inbound Call Center jobs
What are popular job titles related to Work From Home Inbound Call Center jobs in Boston, MA? For Work From Home Inbound Call Center jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Work From Home Inbound Call Center jobs in Boston, MA look for? The top searched job categories for Work From Home Inbound Call Center jobs in Boston, MA are:
What cities near Boston, MA are hiring for Work From Home Inbound Call Center jobs? Cities near Boston, MA with the most Work From Home Inbound Call Center job openings:
Work From Home Inbound Call Center jobs near you
Infographic showing various Work From Home Inbound Call Center job openings in Boston, MA as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,165 per year, or $18.8 per hour.

Service Center Liaison

Ethos Veterinary Health

Woburn, MA • On-site, Remote

$17 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Ethos Veterinary Health has immediate full-time Evening shift openings for highly motivated, Work from Home, Call Center Representatives for our locations across the United States.
Summary: The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team, you will be part of Ethos' mission to provide unsurpassed veterinary health care to patients.
Starting compensation for this position is based on experience and ranges between $17 - $20hr.
Responsibilities:
  • Provides superior service to clients and referring veterinarians through inbound and outbound calls
  • Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians' needs are met in a professional and empathetic manner
  • Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor
  • Books client appointments with accuracy and efficiency
  • Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians' inquiries
  • Processes emails, transfer medical records, and other administrative tasks

Education, License, and Job Requirements:
  • High School Diploma or equivalent
  • Minimum 2 years of Veterinarian Client Care or Tech experience.
  • Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.
  • Able to work Evening shift within a 24/7-365 a year service center

Skills and Experience:
  • A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift)
  • Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations
  • A solid track record of exceeding productivity and quality goals
  • Strong communication skills, both written and oral
  • Good judgment and problem-solving skills

Thank you for reading our job posting!
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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