ZipRecruiter

Log In

2

Work From Home Fema Customer Service Jobs (NOW HIRING)

previous page

Showing results 41-60

All JobsFema Customer Service JobsWork From Home Fema Customer Service Jobs

Work From Home Fema Customer Service information

See salary details

$9

$18

$26

How much do work from home fema customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home fema customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the work from home FEMA customer service position?

To excel as a Work From Home FEMA Customer Service representative, you need strong communication skills, attention to detail, and the ability to handle sensitive information, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, FEMA-specific systems, and secure remote communication tools is typically required. High emotional intelligence, patience, and resilience under stress are important soft skills for navigating challenging interactions with disaster survivors. These abilities are crucial for delivering accurate information, supporting people in crisis, and ensuring effective remote collaboration within FEMA's mission-driven environment.

What are the typical daily responsibilities for a work from home FEMA customer service representative?

As a Work From Home FEMA Customer Service representative, your main responsibilities include answering inbound calls from disaster survivors, providing accurate information about FEMA programs, assisting with application processes, and documenting all interactions in the required FEMA systems. You may also be responsible for verifying applicant information, helping individuals understand eligibility requirements, and escalating complex issues to specialized teams as needed. The role requires frequent collaboration with supervisors and team leads to ensure quality service and updated knowledge of procedures. This position is fast-paced and can be emotionally demanding, but it offers the opportunity to make a real difference in the lives of people impacted by disasters.

What is a work from home FEMA customer service representative?

A Work From Home FEMA Customer Service job involves assisting individuals with disaster relief inquiries, applications, and status updates over the phone or online. Representatives provide information about FEMA programs, guide callers through the application process, and address concerns regarding disaster assistance. This role requires strong communication skills, empathy, and the ability to navigate FEMA's guidelines and systems while working remotely.

What cities are hiring for Work From Home Fema Customer Service jobs? Cities with the most Work From Home Fema Customer Service job openings:
What states have the most Work From Home Fema Customer Service jobs? States with the most job openings for Work From Home Fema Customer Service jobs include:
What job categories do people searching Work From Home Fema Customer Service jobs look for? The top searched job categories for Work From Home Fema Customer Service jobs are:
Work From Home Fema Customer Service jobs near you

Customer Service Advocate-Work At Home

Western & Southern Life

Remote

Other

Re-posted 17 days ago

Job description

Overview
This position represents Gerber Life through providing exceptional service to existing customers and engaging in consultative conversations using the Gerber Life Insurance sales process. Processes transactions and ensures customers' needs are met via inbound and outbound calls.
*This position is remote in these states only at this time: IN, WI, FL, GA, NC, SC, TX
Responsibilities
What you will do
  • Responds to customer inquiries via inbound service and sales telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, policy changes requests and completing new insurance applications.
  • Reviews customer's current insurance needs while engaging in consultative conversations. Expected to make recommendations that address the customer's needs, while also promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products.
  • Handles customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.
  • Obtains and maintains multi-state licenses while employed in this position: Must pass state insurance agent licensing within approximately three weeks of hire. Must obtain appointments in 39 Company-designated states within approximately the first five to seven weeks of employment. Must obtain licensing in remaining states which Gerber Life Insurance Company conducts business within approximately 45 to 60 days of employment.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
Qualifications
  • High School Diploma Or GED. - Required
  • 1-2 years Customer Service experience. - Required
  • Demonstrated contact center experience and knowledge considered a plus. -
  • Demonstrated life insurance industry experience and knowledge considered a strong advantage. -
  • Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner. -
  • Proven strong and accurate business English, verbal and written communication skills (grammar and spelling). -
  • Proven excellent listening skills. -
  • Proven ability to multitask. -
  • Demonstrated strong bilingual competency considered a plus (English and Spanish). -
  • Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer. -
  • Excellent PC, data entry & word processing software skills. -
  • Must be licensed in Life and Health Insurance License in home state upon hire, and must be appointed to sell Life and Health Insurance within 15 business days of your start date in a minimum of 39 U.S. states, including at least four (4) of the following six (6) key states: California, Florida, Georgia, New York, North Carolina, and Texas. - Required
Work Setting/Position Demands:
  • Works in a remote office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.
Travel Requirements:
  • None

Apply