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Work From Home Customer Service Representatives Jobs in Silver Spring, MD

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Work From Home Customer Service Representatives information

See Silver Spring, MD salary details

$10

$19

$27

How much do work from home customer service representatives jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for work from home customer service representatives in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Customer Service Representatives vs Work From Home Technical Support Specialists?

AspectWork From Home Customer Service RepresentativesWork From Home Technical Support Specialists
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; sometimes higher technical skills required
Work EnvironmentCall centers, remote customer service setupsRemote technical support setups, often requiring troubleshooting tools
Employer & Industry UsageRetail, telecom, finance, healthcareIT, software, electronics, tech companies
Common Search & Comparison IntentUnderstanding customer service roles, entry-level remote jobsTechnical troubleshooting, specialized remote support roles

Work From Home Customer Service Representatives focus on assisting customers with inquiries, billing, and general support, requiring strong communication skills. Work From Home Technical Support Specialists handle technical issues, troubleshooting, and product support, often needing technical knowledge or certifications. Both roles are remote, but they serve different customer needs and require different skill sets.

What are popular job titles related to Work From Home Customer Service Representatives jobs in Silver Spring, MD?

For Work From Home Customer Service Representatives jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Work From Home Customer Service Representatives jobs in Silver Spring, MD look for?

The top searched job categories for Work From Home Customer Service Representatives jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Work From Home Customer Service Representatives jobs?

Cities near Silver Spring, MD with the most Work From Home Customer Service Representatives job openings:

Work From Home Customer Service Representatives jobs near you
Infographic showing various Work From Home Customer Service Representatives job openings in Silver Spring, MD as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

WORK FROM HOME - Customer Service Representative - 40 hrs per week

ESC Virtual

Reston, VA • On-site, Remote

$30K - $60K/yr

Contractor

Re-posted 10 days ago

Job description

Overview
Join ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with Disney reservations, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.
The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for 25 - 40 hours per week (minimum number of hours required is 25). We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity.
**We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!
Responsibilities
  1. Participating in training and certification courses
  2. Providing excellent customer service by guiding and helping others with a friendly attitude
  3. Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
  4. Committing to and following through on working a minimum number of hours per week
  5. Being accountable in all areas of work with us

Qualifications
Standard Requirements
  • Customer experience preferred but not required. Must have excellent communication skills and positive attitude
  • Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
  • Must demonstrate professionalism with excellent typing, communication and computer skills
  • Must be skilled in spelling and grammar rules
  • Must be willing to submit to standard background check, drug test, technology check and voice assessment
  • Must be willing to work hard and strive for high customer satisfaction ratings
  • Must be articulate with excellent command of the English language
  • Must be 18 years old or older
  • Must have a high school degree or equivalent
  • Must be authorized to work in the US
  • Must reside in the US
  • Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
  • Access to smart phone for system verification required

Technical Requirements (Read Carefully)
  • CPU Speed Dual-Core 2.8 GHz or better
  • Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
  • No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space: 20 GB
  • Minimum Hard Drive Total Space: 60 GB
  • Minimum Internet Download Speed: 10 mbs
  • Minimum Internet Upload Speed: 3 mbs
  • Maximum Network Latency: 120 ms
  • Windows 10 (64bit) Operating System
  • Minimum RAM: 4 GB
  • Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem
  • Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed

Skills & Requirements Qualifications

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