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Work From Home Chat Support Jobs in Addison, IL (NOW HIRING)

Next Step Systems

FPGA Engineer - Work From Home

Chicago, IL · On-site +1

$133K - $172K/yr

FPGA Engineer - Work From Home We are seeking a talented and self-motivated FPGA Engineer to join a growing hardware engineering team. Our culture emphasizes teamwork and focuses on continuous ...

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All JobsChat Support JobsWork From Home Chat Support JobsWork From Home Chat Support Jobs in Addison, IL

Work From Home Chat Support information

See Addison, IL salary details

$14

$26

$44

How much do work from home chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for work from home chat support in Addison, IL is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

What is a work from home chat support?

A work from home chat support job involves assisting customers or clients via online chat platforms, rather than over the phone or in person. Chat support agents typically answer questions, resolve issues, provide product information, and offer technical assistance using a company's chat system. These roles require good written communication skills, problem-solving abilities, and the ability to multitask efficiently. Working remotely, chat support representatives usually need a reliable internet connection, a computer, and sometimes specific software provided by the employer.

What are the key skills and qualifications needed to thrive as a work from home chat support?

To thrive as a Work From Home Chat Support agent, you need excellent written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong attention to detail, patience, and the ability to multitask are crucial soft skills for this role. These skills ensure effective and timely customer service, leading to higher satisfaction and efficient issue resolution in a remote environment.

How is performance typically measured for work from home chat support roles?

Performance in work from home chat support roles is often evaluated using metrics such as response time, customer satisfaction scores, the number of chats handled per shift, and first contact resolution rate. Many companies also monitor chat quality through regular audits or reviews by supervisors. Maintaining professionalism, empathy, and efficiency in written communication is crucial, as these elements directly impact customer experience and team performance.

What is the difference between Work From Home Chat Support vs Work From Home Customer Service Representative?

AspectWork From Home Chat SupportWork From Home Customer Service Representative
CredentialsBasic computer skills, communication skillsBasic computer skills, communication skills
Work EnvironmentOnline chat platform, home officePhone and online chat, home office
Industry UsageCustomer support via chat for various industriesCustomer support via phone and chat across industries
Common Search IntentDifferences between chat support roles and other customer service jobsComparison of customer service roles working from home

Work From Home Chat Support and Work From Home Customer Service Representative roles both involve assisting customers remotely. Chat support focuses solely on online chat interactions, while customer service representatives may handle calls and chats. Both require good communication skills and basic technical knowledge, but chat support emphasizes written communication skills. Understanding these differences helps job seekers choose the role that best fits their skills and preferences.

What are popular job titles related to Work From Home Chat Support jobs in Addison, IL?

For Work From Home Chat Support jobs in Addison, IL, the most frequently searched job titles are:

What cities near Addison, IL are hiring for Work From Home Chat Support jobs?

Cities near Addison, IL with the most Work From Home Chat Support job openings:

Work From Home Chat Support jobs near you
Infographic showing various Work From Home Chat Support job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,280 per year, or $26.1 per hour.

Salesforce Administrator - Work From Home

Next Step Systems

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Salesforce Administrator - Work From Home
Looking for a Salesforce Administrator to triage and translate requirements from the business to develop well-designed solutions using the Salesforce platform. This position is 100% Remote.
Responsibilities:
- Be responsible for users, permissions and page layouts, data loader, etc.
- Be involved in deployment, testing, and support phases, including code review processes and policy governance surrounding review.
- Be responsible for writing functional production code and custom/internal tools.
- Assist documentation of configurations and releases in knowledge repositories.
Qualifications:
- Someone with a passion for Salesforce Administration.
- 3-5 years of Salesforce experience.
- Hands-on Structured Process experience.
- Experience working in a multi-tier, multi-promotion environment.
- Strategic thinker with strong business acumen.
- Well-versed in current technological trends.
- Excellent problem solver/analytical thinker.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Salesforce Administrator, Structured Process, Users, Permissions, Page Layouts, Data Loader, Remote, Work From Home, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Salesforce Administrators for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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