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Work From Home Call Center Rep Jobs in Springfield, MA

HMG Careers

Work From Home Sales Specialist

Holyoke, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ...

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Work From Home Call Center Rep information

See Springfield, MA salary details

$10

$17

$24

How much do work from home call center rep jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for work from home call center rep in Springfield, MA is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.13 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Call Center Rep vs Customer Service Representative?

AspectWork From Home Call Center RepCustomer Service Representative
Work EnvironmentRemote, home-basedCan be remote or in-office
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
Common IndustriesTelecommunications, insurance, retailRetail, banking, healthcare
CertificationsNone typically required, but customer service or tech certifications helpfulCustomer service training often preferred

Work From Home Call Center Reps and Customer Service Representatives share similar skills and industry usage, but the former specifically works remotely in call center roles, while the latter may work in various settings. Both roles focus on assisting customers, but the remote setup is a key distinction for Work From Home Call Center Reps.

What are the key skills and qualifications needed to thrive as a Work From Home Call Center Rep, and why are they important?

To thrive as a Work From Home Call Center Rep, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is typically required. Exceptional patience, self-motivation, and time-management skills help individuals stand out in this remote role. These competencies are crucial to providing efficient customer service, meeting performance metrics, and maintaining professionalism while working independently.

What are some common challenges faced by Work From Home Call Center Reps, and how can they be addressed?

Work From Home Call Center Reps often face challenges such as staying focused in a home environment, managing technical issues, and maintaining clear communication with team members. To address these, it's important to set up a dedicated workspace, establish a daily routine, and use reliable technology and support channels provided by the employer. Regular check-ins with supervisors and team meetings help ensure alignment and foster a sense of connection despite the remote setting.

What is a Work From Home Call Center Rep?

A Work From Home Call Center Rep is a customer service professional who handles inbound or outbound calls from their home office, rather than a traditional call center. Their duties often include assisting customers with questions, resolving issues, processing orders, and providing product or service information. These representatives use specialized software and equipment to communicate with customers and document interactions, ensuring quality service and support. This remote position requires good communication skills, a quiet workspace, and reliable internet access.
What are popular job titles related to Work From Home Call Center Rep jobs in Springfield, MA? For Work From Home Call Center Rep jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Work From Home Call Center Rep jobs in Springfield, MA look for? The top searched job categories for Work From Home Call Center Rep jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Work From Home Call Center Rep jobs? Cities near Springfield, MA with the most Work From Home Call Center Rep job openings:
Work From Home Call Center Rep jobs near you
Call Center Representatives $17.25/hr

Call Center Representatives $17.25/hr

Precision HR Solutions

Hartford, CT • Remote

$17.25/hr

Temporary

Posted 17 days ago

Job description

Location: Hartford, CT 06106
Date Posted: 06/01/2026
Category: Transportation
Education: High School Diploma/GED

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.*Position Starts Immediately*This is not a remote position: this is an In Person call center in Hartford, CT.HOURS & COMPENSATION* Available shift: 12:30pm-7:30pm OR 530am-1230PM * Monday through Friday* Mandatory Overtime* $17.25/hrREQUIREMENTS* Must have at least one(1) year of experience in a call center * Computer skills with a proficiency in Microsoft Word, Excel, and Outlook* Ability to work in a heavy call volume environment* Demonstrated customer service excellence over the phone, in-person, and through email * Ability to remain calm and effective in a fast-paced environment SUMMARY OF RESPONSIBILITIES * Provide parents, schools, and transportation providers with transportation needs.* Process transportation change requests* Process transportation complaints from parents and school* Work as a liaison between parents, schools, and transportation providers* Resolve issues to ensure safe and timely transportation* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.* Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop* Assist the director and manager of transportation as needed* Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.

Title: Call Center Representatives $17.25/hr
Class: None
Type: TEMPORARY
Ref. No.: 1265568-19
BC: #PHRS501
Company: Precision Human Resource Solutions, Inc. (CT\MA\RI)
Contract Contact: CT/MA/RI Careers
Office Email: InfoNE@precisionhr.net
Office Phone: 860-756-5626
Office Address: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457
About Us: Registering on the PrecisonHR.net website portal is not a guarantee that contracting opportunities will be available and/or located. Use of our website is for information transfer only and is not an application, offer or commitment by either party. You are under no obligation to proceed. When and if opportunities become available, you will be contacted. Further steps are required to complete your registration with the appropriate legal PHRS entity.

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