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Work From Home Aerospace Customer Service Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

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Work From Home Aerospace Customer Service information

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How much do work from home aerospace customer service jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for work from home aerospace customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Work From Home Aerospace Customer Service representatives, and how can they be managed?

Work From Home Aerospace Customer Service representatives often face challenges such as managing complex technical inquiries remotely, maintaining clear communication with engineering teams, and handling high-stakes situations where safety and compliance are crucial. To overcome these challenges, representatives rely on thorough training, access to detailed resources, and strong collaboration tools to stay connected with colleagues. Staying organized, proactively seeking clarifications, and regularly participating in team meetings can also help ensure efficient problem-solving and a supportive remote work environment.

What is the difference between Work From Home Aerospace Customer Service vs Aerospace Technical Support Representative?

AspectWork From Home Aerospace Customer ServiceAerospace Technical Support Representative
CredentialsCustomer service experience, communication skillsTechnical knowledge, certifications in aerospace systems
Work EnvironmentRemote, home-basedRemote or on-site, technical focus
Employer & Industry UsageAirlines, aerospace companies, service providersManufacturers, maintenance firms, aerospace tech companies
Common Search & ComparisonCustomer service roles in aerospaceTechnical support roles in aerospace

Work From Home Aerospace Customer Service primarily involves assisting customers with inquiries, bookings, and general support, focusing on communication skills. Aerospace Technical Support Representatives handle technical issues, troubleshooting, and product support, requiring technical certifications. While both roles can be remote and serve aerospace clients, their core responsibilities and required skills differ significantly.

What are the key skills and qualifications needed to thrive as a Work From Home Aerospace Customer Service Representative, and why are they important?

To excel as a Work From Home Aerospace Customer Service Representative, you need strong communication skills, problem-solving abilities, and a background in customer support, often supported by a high school diploma or higher. Familiarity with CRM software, ticketing systems, and sometimes industry-specific platforms or FAA regulations is typically required. Exceptional interpersonal skills, attention to detail, and the ability to work independently help set top performers apart in this remote role. These skills and qualities are crucial for ensuring accurate information delivery, resolving complex issues, and maintaining high customer satisfaction in a technical and regulated industry.

What is a Work From Home Aerospace Customer Service job?

A Work From Home Aerospace Customer Service job involves assisting customers of aerospace companies, such as airlines or aerospace manufacturers, with their inquiries and concerns while working remotely. Duties typically include answering phone calls or emails, resolving issues related to bookings, technical support, product information, or maintenance services. This role requires strong communication skills, problem-solving abilities, and knowledge of the aerospace industry. It allows employees to perform their duties from a home office, using company-provided systems and tools. Remote aerospace customer service representatives often receive training specific to the products or services offered by their employer.
More about Work From Home Aerospace Customer Service jobs
What cities are hiring for Work From Home Aerospace Customer Service jobs? Cities with the most Work From Home Aerospace Customer Service job openings:
What states have the most Work From Home Aerospace Customer Service jobs? States with the most job openings for Work From Home Aerospace Customer Service jobs include:
What job categories do people searching Work From Home Aerospace Customer Service jobs look for? The top searched job categories for Work From Home Aerospace Customer Service jobs are:
Work From Home Aerospace Customer Service jobs near you
Infographic showing various Work From Home Aerospace Customer Service job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.


Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Apply