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Wireline Technical Support Engineer Jobs in Texas

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Overview If you are looking to elevate your career at the intersection of industry, technology, and client‑facing excellence, the Technical Support Engineer II role at AVEVA offers a compelling ...

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

Technical Support Engineer

Plano, TX · Hybrid

$41 - $67/hr

We're currently looking for a Technical Support Engineer to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex ...

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

Technical Support Engineer Hours: Monday - Friday, 8:00 am to 5:00 pm, 40 Hours/Week Summary of Duties: Be first point of contact for customers, by assisting with their product queries. Assess the ...

Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...

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Wireline Technical Support Engineer information

What does a wireline technical support engineer do?

A Wireline Technical Support Engineer provides technical assistance and solutions related to wireline operations in the oil and gas industry. They work closely with field engineers and clients to troubleshoot equipment, analyze data, and ensure the proper functioning of wireline tools and systems. Their role often involves remote support, field visits, and collaboration with engineering teams to improve service quality and resolve operational challenges.

What are the key skills and qualifications needed to thrive as a wireline technical support engineer?

To thrive as a Wireline Technical Support Engineer, you need a solid background in electrical or petroleum engineering, strong problem-solving abilities, and experience with wireline logging tools and procedures. Familiarity with industry-standard software, SCADA systems, and certifications such as Well Control or Completions are highly valued. Strong communication, teamwork, and customer service skills help you effectively collaborate with field teams and address client needs. These skills ensure the reliable operation of wireline equipment, minimize downtime, and maintain client satisfaction in critical oilfield environments.

What are the main challenges faced by wireline technical support engineers when troubleshooting field equipment issues remotely?

Wireline Technical Support Engineers often encounter challenges such as limited access to on-site data, varying equipment models, and communication barriers with field teams during remote troubleshooting. They must quickly interpret technical logs, provide clear instructions, and adapt solutions to different operational environments. Collaboration with both field engineers and equipment manufacturers is essential to resolve issues efficiently and minimize downtime, making strong problem-solving and communication skills crucial in this role.

Technical Support Engineer

Dallas, TX • On-site

Contractor

Re-posted 10 days ago


Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Services is searching for a Technical Support Engineer for a contract opportunity in Plano, TX.


Technical Support Engineer Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II 

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 


Technical Support Engineer Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) 

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills 

Ability to multi-task and prioritize job requirements 

Strong personal organization skills 

Bachelors degree preferred, but not required. 


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.Â