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Wireless Retail Associate Jobs in Durham, NC (NOW HIRING)

Acosta

Sales and Training Specialist

Raleigh, NC · On-site

$22/hr

... wireless retail experience is a big plus). * A polished, engaging presence and the interpersonal skills to connect with anyone - from a first-day associate to a district manager. * The ability to ...

Acosta

Sales and Training Specialist

Raleigh, NC

... wireless retail experience is a big plus). * A polished, engaging presence and the interpersonal skills to connect with anyone - from a first-day associate to a district manager. * The ability to ...

Acosta

Sales and Training Specialist

Raleigh, NC · On-site

... wireless retail experience is a big plus). * A polished, engaging presence and the interpersonal skills to connect with anyone - from a first-day associate to a district manager. * The ability to ...

T-Mobile

Mobile Associate - Retail Sales

Cary, NC · On-site

$20/hr

Complete required training to build knowledge of retail processes, systems, and wireless technology ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

T-Mobile

Mobile Associate - Retail Sales

Knightdale, NC · On-site

$20/hr

Complete required training to build knowledge of retail processes, systems, and wireless technology ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

T-Mobile

Mobile Associate - Retail Sales

Knightdale, NC · On-site

$20/hr

Complete required training to build knowledge of retail processes, systems, and wireless technology ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

T-Mobile

Mobile Associate - Retail Sales

Cary, NC · On-site

$20/hr

Complete required training to build knowledge of retail processes, systems, and wireless technology ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

T-Mobile

Mobile Associate - Retail Sales

Knightdale, NC · On-site

$20/hr

Complete required training to build knowledge of retail processes, systems, and wireless technology ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

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Wireless Retail Associate information

What is a wireless retail associate?

Wireless Retail Associates are customer service professionals who work in stores that sell wireless devices and services, such as smartphones, tablets, and related accessories. They assist customers by answering questions about products, demonstrating device features, processing sales, and helping with account activations or troubleshooting. These associates also stay informed about the latest technologies and promotions to provide accurate information. Their role is essential in ensuring a positive customer experience and meeting store sales goals.

What skills and qualifications are needed to thrive as a wireless retail associate?

To thrive as a Wireless Retail Associate, you need strong sales abilities, product knowledge of wireless devices and plans, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile device activation tools is essential. Exceptional communication, active listening, and customer service skills make someone stand out in this role. These skills ensure effective customer interactions, drive sales, and create positive experiences that foster repeat business in a competitive retail environment.

What are common challenges faced by wireless retail associates, and how can they be managed?

Wireless Retail Associates often encounter challenges such as meeting sales targets, staying updated with rapidly changing technology, and addressing diverse customer needs. To manage these effectively, associates benefit from continuous product training, strong teamwork, and proactive communication with management. Building rapport with customers and developing problem-solving skills can also help in handling difficult situations and ensuring customer satisfaction. Many stores offer mentorship programs and regular briefings to keep associates informed and supported.

What is the difference between Wireless Retail Associate vs Sales Associate?

AspectWireless Retail AssociateSales Associate
CredentialsHigh school diploma or equivalent; product knowledgeHigh school diploma or equivalent; sales skills
Work EnvironmentRetail stores, telecom outletsRetail stores, various industries
Employer & IndustryWireless carriers, electronics retailersVarious retail sectors
Primary FocusProduct knowledge, customer service, technical supportCustomer engagement, product promotion, sales

Wireless Retail Associates primarily focus on assisting customers with wireless products, providing technical support, and explaining service plans. Sales Associates have a broader retail role, emphasizing customer engagement and product sales across various industries. While both roles require strong communication skills and retail experience, Wireless Retail Associates specialize in telecom products and services.

What are popular job titles related to Wireless Retail Associate jobs in Durham, NC?

For Wireless Retail Associate jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Wireless Retail Associate jobs in Durham, NC look for?

The top searched job categories for Wireless Retail Associate jobs in Durham, NC are:

What cities near Durham, NC are hiring for Wireless Retail Associate jobs?

Cities near Durham, NC with the most Wireless Retail Associate job openings:

Wireless Retail Associate jobs near you
Infographic showing various Wireless Retail Associate job openings in Durham, NC as of June 2026, with employment types broken down into 63% Full Time, 35% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution.

T Mobile Authorized Retailer Store Manager

Luna Wireless, An Authorized T-Mobile Retailer (Central)

Morrisville, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Benefits:
  • Commission
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Employee discounts

Chase #LimitlessPotential at Luna Wireless, an Authorized T-Mobile Retailer!

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with a hustle and ambition for unlimited potential. 

If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be! 

 Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

 
Be unstoppable with us!

 
Job Overview:
 
As a Retail Store Manager, you’re ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world. Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.
Job Responsibilities:

  • Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
  • Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
  • Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
  • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
  • Always maintain a neat clean organized store environment.
  • Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
  • Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
  • Support team initiatives and create an inclusive environment.
  • Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
  • Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
  • Ensure store employees meet and/or exceed defined, monthly success measurements.
  • Meet or exceed sales goals for the store.
 
The experience you’ll bring:
 
  • 2 years wireless retail experience, high volume preferred
  • Bachelor’s degree, preferred.

Knowledge, Skills and Abilities:

  • Communication (Required)
  • Microsoft Office (Required)
  • Store Management (Required)
  • Store Operations (Required)
  • Customer Service (Required)
 

Requirements:
 
  • 2-4 years Management experience in retail sales (Required)
  • 2-4 years Sales & sales management experience (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED

What’s in it for you:
 
  • Competitive base pay, plus commission
  • Benefits for part-time and full-time associates
  • Medical, dental and vision benefits
  • 401K Plan
  • Generous paid time-off programs
  • Phone service discounts
  • Serious growth potential for your career
 
#NeverStopGrowing

 
Luna Wireless doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
 Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Luna Wireless we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Luna Wireless, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.