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Wireless Noc Engineer Jobs in Ohio (NOW HIRING)

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Wireless Noc Engineer information

What is a wireless NOC engineer?

Wireless NOC (Network Operations Center) Engineers are IT professionals who monitor, manage, and maintain wireless networks to ensure optimal performance and minimal downtime. They respond to network alerts, troubleshoot connectivity issues, and coordinate with field teams to resolve technical problems. Their role is essential in maintaining the reliability and security of wireless network infrastructure for organizations.

What are the key skills and qualifications needed to thrive as a wireless NOC engineer?

To thrive as a Wireless NOC Engineer, you need a solid understanding of networking fundamentals, wireless technologies, and troubleshooting, often supported by a degree in computer science or a related field. Familiarity with network monitoring tools (such as SolarWinds or Nagios), wireless controllers, and certifications like CCNA or CWNA is typically required. Strong analytical thinking, problem-solving abilities, and effective communication skills help engineers quickly resolve issues and coordinate with teams. These skills are crucial for maintaining network reliability, minimizing downtime, and ensuring seamless wireless connectivity.

What are some of the common challenges faced by wireless NOC engineers during network monitoring and troubleshooting?

Wireless NOC Engineers often face challenges such as identifying the root cause of intermittent connectivity issues, managing network congestion, and responding promptly to outages or performance degradations. The dynamic nature of wireless networks, including interference and fluctuating signal strengths, requires constant vigilance and quick diagnostics. Additionally, balancing multiple incident tickets while coordinating with field technicians and other engineering teams is a key part of the role. Proficiency with network monitoring tools and effective communication skills are essential to successfully navigate these challenges.

NOC/Network Operations Center Engineer

Columbus, OH • On-site

Stanley David and Associates
See more jobs at Stanley David and Associatesexternal

Other

Posted 11 days ago

Job description

Role         ::         NOC/Network Operations Center Engineer

Location ::          Columbus, Ohio  

Type        ::          Fulltime

Job Description

Must Have Technical/Functional Skills

 Knowledge of routing, switching, Wireless LAN, Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue.

Roles & Responsibilities

•                          Hands-on experience in supporting Network Operations Center

•                          Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.

•                          Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.

•                          Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.

•                          Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.

•                          Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.

•                          Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.

•                          Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.

•                          Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.

•                          Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.

•                          Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.

•                          Service Provider Telecom team onsite will be operating out of AEP NOC Location(s) in Ohio.

•                          Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.

•                          Document and update training material found in Knowledge Base articles in ServiceNow and on the team’s web site.

•                          Attend Production Review and Change Advisory Board (CAB) meeting (Daily)

•                          Support sustainability of security control framework and audit management processes

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