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Windward Jobs in Florida (NOW HIRING)

Windward

Customer Success Manager

Tampa, FL · On-site

Ensure customers derive maximum value from the Windward platform by driving adoption, promoting best practices, and leading training sessions tailored to operational use cases. * Proactively monitor ...

Windward Risk Managers

Project Manager

Boca Raton, FL · On-site

Position Summary: We are seeking a detail-oriented Project Manager to support the planning, execution, and delivery of projects in an Agile environment. This role is accountable for coordinating ...

All JobsWindward JobsWindward Jobs in Florida

Windward information

See Florida salary details

$7

$43

$72

How much do windward jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for windward in Florida is $43.06, according to ZipRecruiter salary data. Most workers in this role earn between $35.91 and $50.10 per hour, depending on experience, location, and employer.

What is the difference between Windward vs Marine Surveyor?

AspectWindwardMarine Surveyor
Required CredentialsCertifications in maritime safety, navigation, or related fields; maritime licensesCertifications in marine surveying, safety standards, and vessel inspection
Work EnvironmentOffshore, onboard ships, or maritime officesVessel inspections, port facilities, and maritime offices
Industry UsageMaritime industry, shipping companies, offshore operationsShip owners, insurance companies, regulatory agencies
Common Search/ComparisonWindward vs Marine Surveyor

Windward professionals focus on maritime navigation and safety, often working offshore or onboard ships, while Marine Surveyors inspect vessels, assess damages, and ensure compliance. Both roles require maritime certifications and serve the maritime industry, but their daily tasks and work environments differ significantly.

What is Windward?

Windward is a company that provides maritime AI solutions, specializing in predictive intelligence for the shipping industry. Their platform uses artificial intelligence and machine learning to analyze maritime data, helping organizations with risk management, compliance, and operational efficiency. Windward's services are used by governments, insurers, and shipping companies to track vessels, detect illegal activities, and optimize routes. The company's technology supports decision-making by providing real-time insights into global maritime movements.

What are the key skills and qualifications needed to thrive as a Windward maritime data analyst?

To thrive as a Maritime Data Analyst at Windward, you need strong analytical skills, maritime domain knowledge, and a degree in fields like engineering, data science, or maritime studies. Familiarity with data analytics tools (such as SQL, Python, and visualization platforms) and Windward's proprietary maritime data systems is typically required. Excellent problem-solving abilities, attention to detail, and effective communication are important soft skills. These competencies are crucial for transforming complex maritime data into actionable insights that support decision-making and operational efficiency.

What are the primary responsibilities of a data analyst at Windward?

As a data analyst at Windward, you will primarily be responsible for collecting, processing, and analyzing maritime data to generate actionable insights for clients. You'll work closely with product managers, software engineers, and customer success teams to ensure that analytical outputs meet client needs and are integrated smoothly into Windward's platforms. Collaboration is key, as you'll frequently participate in cross-functional meetings to align data solutions with business goals and client requirements. Expect a dynamic work environment where adaptability and clear communication are essential for success.
What are the most commonly searched types of Windward jobs in Florida? The most popular types of Windward jobs in Florida are:
What are popular job titles related to Windward jobs in Florida? For Windward jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Windward jobs in Florida look for? The top searched job categories for Windward jobs in Florida are:
Windward jobs near you
Infographic showing various Windward job openings in Florida as of July 2026, with employment types broken down into 73% Full Time, 21% Part Time, 3% Temporary, and 3% Contract. Highlights an 95% Physical, 4% Hybrid, and 1% Remote job distribution, with an average salary of $89,572 per year, or $43.1 per hour.

Customer Success Manager

Windward

Tampa, FL • On-site

Other

Re-posted 18 days ago

Job description

Customer Success Manager (CSM)

We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team.

In this role, you will manage strategic relationships with federal and governmental customers across the United States, serving as their primary point of contact.

Your mission will be to drive customer success through adoption, satisfaction, and measurable operational impact — ensuring Windward's technology delivers consistent value and supports the customer's mission objectives.

You will collaborate closely with cross-functional teams, including Support, Professional Services, Delivery, Product & R&D, Sales & Marketing groups, to deliver an exceptional customer experience and foster long-term partnerships.

Key Responsibilities

  • Serve as the primary point of contact for assigned U.S. Federal and Government customers, managing all aspects of the relationship — from onboarding to renewals and growth.
  • Ensure customers derive maximum value from the Windward platform by driving adoption, promoting best practices, and leading training sessions tailored to operational use cases.
  • Proactively monitor customer health, sentiment, and usage metrics, identifying risks and working cross-functionally to ensure service quality meets or exceeds SLA expectations.
  • Act as the voice of the customer internally — providing actionable feedback to influence product improvements, features, and roadmap priorities.
  • Partner with the Sales team to identify and team up on upsell and cross-sell opportunities, supporting expansion across agencies and departments.
  • Support new feature rollouts, deliver product demos, and ensure seamless communication of value across technical and executive stakeholders.
  • Maintain a deep understanding of the U.S. Federal acquisition, procurement, and compliance processes, and align customer success strategies accordingly.

Requirements

  • TS Clearance - Must.
  • 3+ years of experience in Customer Success or Account Management — preferably in a SaaS company.
  • Proven experience working with U.S. Federal or Government customer.
  • Familiarity with the Maritime Domain and/or Intelligence Operations (OSINT, VISINT, SIGINT) — an advantage.
  • Strong communication and relationship-building skills, with the ability to engage both technical users and senior executives.
  • Demonstrated strong and deep knowledge Platform and domain skills with the ability to handle multiple high-priority initiatives in a fast-paced environment.
  • Experience using Customer Success tools (CS platforms, Salesforce, helpdesk, or training systems).
  • Self-starter with analytical, problem-solving, and strategic thinking abilities.
  • Comfortable leading customer training sessions, workshops, and executive briefings.
  • Willingness to travel up to 40% across North America and also Internationally for customer meetings, workshops, and on-site engagements.

Apply