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Windstream Remote Jobs (NOW HIRING)

Digital Direction

Telecom Order Specialist

The position offers virtual office (remote). Principal Duties and Responsibilities: * 5+ years of ... Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT ...

TrueNet Communications

OSP Engineer III

Jacksonville, FL · On-site +1

Associate's or Bachelor's degree preferred. • 10+ years of AT&T, Windstream, CenturyLink, Level ... or remote environment. • The position requires working independently, as well as part of a team ...

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Windstream Remote information

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$38K

$79.2K

$110K

How much do windstream remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for windstream remote in the United States is $79,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is the difference between Windstream Remote vs Windstream Customer Service Representative?

FeatureWindstream RemoteWindstream Customer Service Representative
Required CredentialsHigh school diploma or equivalent, technical skillsHigh school diploma or equivalent, communication skills
Work EnvironmentRemote, home-basedCall center or office setting, often remote
Employer & Industry UsageTelecommunications, remote support rolesTelecommunications, customer support
Common Search & ComparisonRemote work options, telecommutingCustomer service duties, inbound calls

Windstream Remote positions typically involve technical or support tasks performed from home, requiring specific skills and certifications. In contrast, Windstream Customer Service Representatives focus on assisting customers via phone, often in a call center environment. Both roles are within the telecommunications industry but differ mainly in work setting and job responsibilities.

What is a Windstream Remote job?

A Windstream Remote job refers to a position with Windstream, a telecommunications company, that allows employees to work from home or another remote location instead of a traditional office. These roles can range from customer service and technical support to IT and sales positions. Remote jobs at Windstream typically require reliable internet access, good communication skills, and the ability to work independently. Employees benefit from flexible work arrangements while still providing essential services to customers across the country.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative at Windstream, and why are they important?

To excel as a Remote Customer Service Representative at Windstream, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and proficiency in basic computer applications are important technical requirements. Outstanding active listening, patience, and adaptability help you deliver excellent customer experiences remotely. Mastering these skills ensures efficient customer resolution, high satisfaction, and effective remote collaboration in a dynamic telecom environment.

What can I expect from the onboarding and training process for a remote position at Windstream?

For remote positions at Windstream, the onboarding process typically includes virtual orientation sessions, detailed training modules on company systems, and guidance on remote work protocols. New hires are often paired with a mentor or team lead to help them navigate their initial weeks and answer any questions. You can expect ongoing support through video meetings, chat platforms, and regular check-ins to ensure you are comfortable with your responsibilities and well-integrated with your team, even while working remotely.
Telecommunication Customer Support Specialist

Telecommunication Customer Support Specialist

Digital Direction

Remote

Full-time

Posted 7 days ago

Job description

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote).
Principal Duties and Responsibilities:
  • Minimum of 10+ years Telecom operations experience in customer service
  • Candidate should be self-managed and driven
  • Responsible for the operational daily management of telecommunications including;
    • Customer inventory
    • Order management
    • Contract management and administration
    • Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
    • Escalations
    • Billing issues
  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Ability to maintain positive customer and internal relationships
  • Must have superior skills in communication and issue resolution
  • Candidate must possess a high understanding of Telecom contracts
  • Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex.
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies
  • Build inventory records utilizing CSRs

Review of Daily Responsibilities:
Manage and support Customers - New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.
Review of Qualifications:
  • 10+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office with a focus on Excel
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered

Apply