Help Desk Technician II
$19.25 - $26/hr
... and anti-malware issues). * Manages the help desk ticketing system, ensuring that incidents ... Upgrades, installations and common technical issues that can arise in Windows, Cisco networks ...
$19.25 - $26/hr
... and anti-malware issues). * Manages the help desk ticketing system, ensuring that incidents ... Upgrades, installations and common technical issues that can arise in Windows, Cisco networks ...
$19.25 - $26/hr
... and anti-malware issues). * Manages the help desk ticketing system, ensuring that incidents ... Upgrades, installations and common technical issues that can arise in Windows, Cisco networks ...
Grand Rapids, MI · On-site
$19.25 - $26/hr
... and anti-malware issues). * Manages the help desk ticketing system, ensuring that incidents ... Upgrades, installations and common technical issues that can arise in Windows, Cisco networks ...
Grand Rapids, MI · On-site
$19.25 - $26/hr
... and anti-malware issues). * Manages the help desk ticketing system, ensuring that incidents ... Upgrades, installations and common technical issues that can arise in Windows, Cisco networks ...
... Outlook, Email Security (Phishing, Malware, SPAM), Microsoft Teams(including voice ... As-needed participation in after-hours maintenance windows to update, change, and install ...
... Outlook, Email Security (Phishing, Malware, SPAM), Microsoft Teams(including voice ... As-needed participation in after-hours maintenance windows to update, change, and install ...
$82.7K is the 25th percentile. Wages below this are outliers.
$76.4K - $86K
38% of jobs
$86K - $95.5K
5% of jobs
$95.5K - $105.1K
0% of jobs
$105.1K - $114.7K
1% of jobs
$114.7K - $124.2K
5% of jobs
The median wage is $125.2K / yr.
$124.2K - $133.8K
5% of jobs
$133.8K - $143.4K
5% of jobs
$143.4K - $152.9K
3% of jobs
$152.9K - $162.5K
12% of jobs
$162.7K is the 75th percentile. Wages above this are outliers.
$162.5K - $172.1K
13% of jobs
$172.1K - $181.7K
13% of jobs
$76.4K
$127K
$181.7K
| Aspect | Windows Malware Reverse Engineer | Cybersecurity Analyst |
|---|---|---|
| Required Credentials | Knowledge of reverse engineering, malware analysis, programming skills, certifications like GREM or GREM | Security certifications like CISSP, CEH, or Security+; broader cybersecurity knowledge |
| Work Environment | Specialized labs, malware analysis environments, often in security firms or R&D teams | Security operations centers, corporate IT teams, or government agencies |
| Industry Usage | Primarily in cybersecurity, malware research, threat intelligence | Across industries for threat detection, incident response, and security policy enforcement |
While both roles require cybersecurity knowledge, Windows Malware Reverse Engineers focus on dissecting malicious software to understand its mechanics, whereas Cybersecurity Analysts monitor and respond to security threats across organizations. The roles often overlap in skills but differ in daily tasks and focus areas.
$19.25 - $26/hr
Full-time
Posted 27 days ago
7.6
Based on 5 frontline employees who took The Breakroom Quiz
92nd of 210 rated it services
Help Desk Technician II
The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.
What you’ll be doing:
What we’re looking for:
Bonus Points:
Education:
Travel:
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It services
1,001 - 5,000 Employees
Cleveland, OH, US
1991