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Wfm Scheduling Jobs in Quebec (NOW HIRING)

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Wfm Scheduling information

See Quebec salary details

$23.5K

$61.6K

$111.5K

How much do wfm scheduling jobs pay per year?

As of Aug 11, 2026, the average yearly pay for wfm scheduling in Quebec is $61,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $82,000.00 per year, depending on experience, location, and employer.

What is the difference between Wfm Scheduling vs Workforce Analyst?

AspectWfm SchedulingWorkforce Analyst
CredentialsTypically requires scheduling or workforce management certificationsOften requires data analysis or workforce management certifications
Work EnvironmentOperates within call centers, customer service, or operations teamsWorks in analytics, planning, or operations departments
Employer & IndustryUsed in customer service, telecommunications, retail, and healthcareCommon in call centers, BPOs, and large enterprises
Search & Comparison IntentPeople compare Wfm Scheduling with Workforce Analyst to understand roles and responsibilities

Wfm Scheduling focuses on creating and managing staff schedules to ensure optimal coverage, while Workforce Analysts analyze data to improve staffing efficiency and forecast future needs. Both roles are essential in workforce management but serve different functions within the same industry.

What is Wfm scheduling?

WFM scheduling, or Workforce Management scheduling, involves creating and managing staff schedules to ensure adequate coverage and operational efficiency. It typically uses specialized software to forecast workload, assign shifts, and optimize labor costs, often requiring skills in data analysis and scheduling tools.

Is a Wfm scheduling analyst a good career?

A WFM scheduling analyst is a valuable role in workforce management, focusing on creating and optimizing staff schedules using tools like Excel and scheduling software. It offers opportunities for career growth in operations and analytics, with a typical schedule aligned to business hours and requirements for strong organizational and communication skills.
What job categories do people searching Wfm Scheduling jobs in Quebec look for? The top searched job categories for Wfm Scheduling jobs in Quebec are:
Wfm Scheduling jobs near you
Infographic showing various Wfm Scheduling job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $61,559 per year, or $29.6 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Montreal, QC • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 8 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

Apply