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Wfm Iex Jobs (NOW HIRING)

Adecco

Sr Business Process Analyst

Minneapolis, MN · On-site +1

$31/hr

Lead administration and support of NICE WFM (IEX) to ensure accurate scheduling, system performance, and strong user experience, potential to move to Intradiem support. Partner across Workforce ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels * Monitors CMS and RTA to assist the management teams with ...

VXI Global Solutions

WFM SP3; Cap Planner

Atlanta, GA · On-site +1

Maintain planning data within WFM platforms (e.g., IEX/Genesys, Verint, NICE, Aspect, Kronos) * Validate data accuracy and ensure integrity across forecasting and planning systems * Support audits ...

NICE

OR · On-site

Own a portfolio of WEM accounts (IEX WFM, CXone WFM, EEM, ESP) and drive structured adoption programs aligned to each client's operational goals. * Develop and maintain Solution Adoption Plans (SAPs ...

NICE

Senior Customer Success Manager

Own a portfolio of WEM accounts (IEX WFM, CXone WFM, EEM, ESP) and drive structured adoption programs aligned to each client's operational goals. * Develop and maintain Solution Adoption Plans (SAPs ...

FirstCash

Workforce Management Analyst

Coppell, TX · On-site

Required : • 2+ years of experience in Workforce Management within a contact center environment. • Proficiency in NICE IEX WFM or a comparable platform (e.g., Verint, Calabrio, Aspect). • ...

Adecco

Sr. Bus Process Analyst

Minneapolis, MN · On-site

$31.57/hr

Experience with IEX (NICE WFM) and Intradiem * Experience leading medium-sized projects * Strong written/verbal communication and presentation skills * Ability to work flexible hours when needed ...

Paylocity

Real Time Specialist

Schaumburg, IL · On-site

Proficiency in WFM software (e.g., Verint, NICE IEX) and contact center technologies (Five9). * Ability to remain calm and make decisions under pressure. * Strong problem-solving skills and the ...

Paylocity

Real Time Specialist

Schaumburg, IL · On-site

$16.75 - $22/hr

Proficiency in WFM software (e.g., Verint, NICE IEX) and contact center technologies (Five9). * Ability to remain calm and make decisions under pressure. * Strong problem-solving skills and the ...

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All JobsWfm Iex Jobs

Wfm Iex information

See salary details

$43K

$52K

$63.5K

How much do wfm iex jobs pay per year?

As of Jun 15, 2026, the average yearly pay for wfm iex in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is the difference between Wfm Iex vs Contact Center Analyst?

AspectWfm IexContact Center Analyst
CredentialsWorkforce management certifications, Excel, data analysis skillsCustomer service certifications, communication skills, data analysis
Work EnvironmentOffice-based, scheduling, forecasting, analyticsCall centers, customer support, data reporting
Employer & IndustryTelecom, finance, retail, any industry with call centersCustomer service departments, contact centers

Wfm Iex focuses on workforce planning, scheduling, and analytics to optimize staffing levels, while Contact Center Analysts primarily analyze call data and customer interactions to improve service quality. Both roles require data analysis skills but differ in their core functions and daily tasks.

Infographic showing various Wfm Iex job openings in the United States as of June 2026, with employment types broken down into 6% Full Time, and 94% Part Time. Highlights an 83% Physical, 8% Hybrid, and 9% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.
Sr Business Process Analyst

Sr Business Process Analyst

Adecco

Minneapolis, MN • On-site, Remote

$31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Adecco is assisting a local client recruiting Sr Business Process Analyst Opportunities in Remote in Minneapolis MN. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. If Sr Business Process Analyst sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Responsibilities for Sr Business Process Analyst include but are not limited to:

Responsibilities for Sr Business Process Analyst Include but are not limited to:

Lead administration and support of NICE WFM (IEX) to ensure accurate scheduling, system performance, and strong user experience, potential to move to Intradiem support.

Partner across Workforce Management, operations, and IT to support system configuration, maintenance, and enhancements

Drive process improvements and automation to reduce manual effort and improve efficiency

Manage day-to-day IEX administration (employee setup, skills, queues, schedules, exceptions)

Monitor system performance, troubleshoot issues, and coordinate resolution with internal teams/vendors

Support testing, validation, and implementation of system updates and enhancements

Handle intake requests, incidents, and support tickets through completion with clear communication

Partner with business teams to align system configuration with operational needs

Candidates for Sr Business Process Analyst must meet the following requirements to be considered:

Provide reporting, analysis, and insights to identify trends and improvement opportunities

Promote best practices and drive continuous improvement and automation opportunities

3+ years in Workforce Management or scheduling system administration

Hands-on experience with NICE WFM (IEX) configuration, maintenance, and support

Strong Excel skills (pivot tables, lookups, data analysis)

Experience analyzing data to identify trends and resolve issues

Ability to manage projects or cross-functional work independently

Experience with process improvement, automation, or project management

Tools like Tableau, SQL, SharePoint, or Visio

Experience in healthcare or large-scale operations

Intradiem experience (automation, real-time work management, or integration with WFM tools)

What's in this Sr Business Process Analyst position for you?

Pay: $31.00 /HRS.

Shift: 8:00 AM - 5:00PM (Hybrid)

Weekly paycheck

Dedicated Onboarding Specialist & Sr Business Process Analyst.

Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Sr Business Process Analyst is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Sr Business Process Analyst position and other opportunities with Adecco, apply today!


Pay Details: $28.00 to $30.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.