Summary of Job Responsibilities:
The purpose of this job is to serve as an assistant to the VP, Commercial Banking & Risk and help with the growing administrative and sales duties in the department. The position will also help to serve as a customer support back-up in the absence of the VP, Commercial Banking & Risk. The position is expected to grow in job responsibilities over time. Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.
Essential Duties:
- Prepare Treasury Management Services Exposure Limit Reviews.
- Prepare new Treasury Management Services agreements and addendums.
- Revise Treasury Management Service agreements and addendums to comply with needed revisions.
- Set up Treasury Management Services in online banking, NuPoint, including service charges, and any other areas required.
- Review, scan and index all agreements and audits for Treasury Management Services in Centerdoc.
- Verify or approve temporary Treasury Management Services limit increase requests with customers and update in system as needed, verifying limits are lowered at appropriate time.
- Review Treasury Management User Report changes daily.
- Review NSF Report daily.
- Provide customer training and ongoing support, which could include onsite training needs, on all Treasury Management Services, including ACH, Wire, Positive Pay, Remote Deposit Capture, and sub-user management.
- Handle CRM cases & internal emails pertaining to Treasury Management Services.
- Prepare and track all annual Treasury Management Credit Reviews for all Treasury Management services to be reviewed by the VP, Commercial Banking & Risk and/or necessary approval group.
- Prepare and track annual Remote Deposit Capture Customer audits.
- Prepare and track annual ACH Originator Rules update requirements.
- Prepare and send RDC Monthly Totals Report.
- Prepare ACH Risk Management Report monthly.
- Prepare ACH Return Ratio Report monthly.
- Research and prepare needed items for 3rd Party annual auditing requests.
- Attend trainings and forums to further Treasury Management knowledge.
- Responsible for training other Treasury Management Support team members.
- Complete Holiday ACH & Wire Processing Reminder Messages to customers.
- Prepare monthly revenue reports for merchant services and other added Treasury Management vendors.
- Knowledge of bank products and services to be able to cross sell.
- Other job duties as assigned.
Skills And Abilities Required:
- Must have good oral and written communication and the interpersonal skills necessary to deal with internal and external customers.
- Must bring a high-level attention to detail and organizational skills.
- Ability to problem solve.
- Mental/visual skill to verify data input effectively and efficiently.
- Effectively manage time in a hybrid work environment
- Experience working in a team environment.
Minimum Requirements:
- Minimum of three years work experience in banking services preferred.
- Experience in Commercial account formations and opening
- Knowledge of Treasury Management products preferred
- Experience with high value customers with net worth's over $5MM
Working Conditions:
- Some pressure may be involved in meeting deadlines, but no unusual factors or demands associated with the job.