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Weekend Uber Customer Service Representative Jobs (Flexible Options) in Elgin, IL

Domino's Pizza

Customer Service Rep

Dekalb, IL · On-site

$15.75 - $21.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

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Customer Service Representative

Buffalo Grove, IL

$16.50 - $22.25/hr

Store 4706734: 50 W Lake Cook Rd, Buffalo Grove, Illinois 60089 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to ...

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Customer Service Representative

Naperville, IL · On-site

$16 - $21.75/hr

Store 4706870: 2832 S Rte 59, Naperville, Illinois 60564 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join ...

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Customer Service Representative

Chicago, IL

$16.50 - $22.50/hr

Store 4706736: 350 W Chicago Ave, Chicago, Illinois 60610 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join ...

Domino's

Customer Service Rep

Dekalb, IL · On-site

$15.75 - $21.25/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Circle K

Customer Service Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

Store 4706901: 850 N State St, Chicago, Illinois 60610 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our ...

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Customer Service Representative

Mchenry, IL • On-site

Black Diamond Plumbing and Mechanical, Inc
Construction • 51 - 200 employees
Learn more about Black Diamond Plumbing and Mechanical, Incexternal

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Customer Service Representative

Reports to: Office Manager

Two shifts available: 8am-4:30pm & 8:30am-5pm, both Monday thru Friday with weekend rotation

Pay Scale: $20/hour

Customer Service Representative Position Summary:

This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.

Customer Service Representative Job Duties and Responsibilities:

  • Answer inbound phone calls to schedule jobs and handle customer service inquiries
  • Initiate outbound phone calls for scheduling of service calls
  • Handle various customer inquiries and requests efficiently and accurately
  • Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
  • Utilize Service Titan software to effectively plan and dispatch jobs
  • Proactively communicate with customers regarding estimated arrival times, technician details, etc.
  • Communicate with technicians regarding availability, expected completion time, etc.
  • Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
  • Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
  • High interaction with service technicians and various customers from residential to commercial
  • Additional duties as assigned

Customer Service Representative Qualifications:

  • High school diploma or equivalent (GED)
  • Minimum of 3 years relevant work experience in customer service environment
  • Previous dispatch experience a plus
  • Strong verbal and written communication skills
  • Plumbing, Electric & HVAC experience a plus
  • Attention to detail
  • Ability to manage priorities and workflow
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Versatility, flexibility and a willingness to work within constantly changing priorities
  • Proficient in Microsoft Office
  • Ability to commute to the McHenry, IL office on a daily basis
  • Ability and willingness to work weekends

Customer Service Representative Benefits:

  • Medical, Dental & Vision Insurance
  • Supplemental AFLAC Insurance Options
  • 401(k) Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Tuition Reimbursement
  • On-site training facility for continuous employee development
  • Company-provided Life Insurance
  • Employee discounts on company-provided services

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