Weekend Twilio Developer Jobs (NOW HIRING)

• Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting.

• Provide support for the organization's CCaaS (Genesys Cloud CX) platform.

• Expert experience with Genesys Cloud Architect, Genesys Cloud APIs, and Data Actions.

• Familiarity with CI/CD pipelines with version control (Git) and strong knowledge of REST APIs, JSON, OAuth, and microservices architectures.

• Designs and maintains contact center infrastructure including IVR/IVA omni-channel flows (chatbots, digital channels, and routing logic).

• Participates in projects and new initiatives between telecom carriers, network, developers and telecom teams.

• Provides support for contact center related technologies like reporting, outbound campaigns, and WFM.

• Partners with telecom service vendors (Bandwidth, Veridas, Twilio, Google) on offerings and supports a combination of infrastructure design and maintenance.

• Works with network and server teams, and other IT departments to support and provision necessary infrastructure for telecom environments.

• Develops and maintains disaster recovery and business continuity plans for telecom and contact center systems, including regular testing and updates to ensure resilience in the event of disruptions.

• Continuously monitors and optimizes the performance of telecom and contact center systems, identifying and addressing bottlenecks, inefficiencies, and areas for improvement and optimization.

• Implements quality assurance processes for telecom services and contact center interactions, including monitoring call recordings, analyzing performance metrics, and providing feedback and coaching to improve service quality and customer satisfaction.

• May support projects and perform other duties as assigned.

• Bachelor's Degree preferred.

• Seven (7) plus years overall Telecom experience.

• Or equivalent combination of education and/or experience.

• Must have extensive knowledge of telecommunications technology systems and process skills.

• Must have minimum of 3 years of proven experience in Genesys Cloud Architect, demonstrating understanding, knowledge and execution in high volume contact center setting.

• PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc).

• Communications skills (listening, speaking, writing, inquiring).

• Ability to work under pressure and handle stress.

• Ability to participate in on-call schedule (after hours and weekend support).

• Works well within a team environment as well as individually.

• Must have excellent organizational and coordination skills.

• Must demonstrate sound analytical skills.

• Must be able to self-manage tasks and projects and keep management informed of progress.

Salary: $97,200 - $133,700

Bonus eligible based on individual and company performance.