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Veterinary Clinic Relationship Specialist

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

New York, NY • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Schedule: 40 hours per week

Classification: Full Time - Exempt

Location: Remote with up to 75% travel

Salary: $65,000 + Monthly Bonus Potential

The Veterinary Outreach & Partnership Specialist serves as a key ambassador for Heartstrings Pet Hospice. This individual will cultivate relationships with veterinary practices, educate teams on our in-home hospice and euthanasia services, and help strengthen collaborative partnerships that ultimately support families navigating end-of-life decisions.

This is a remote position with significant travel (up to 75%) to markets across the United States.

You will represent a practice that leads with empathy, clinical excellence, and integrity and you will help veterinary professionals feel confident recommending Heartstrings to the families they serve.

Why This Work Matters

End-of-life care is not just another veterinary service it is a defining moment in a family’s story. At Heartstrings, we approach this work with reverence and responsibility.

If you are motivated by meaningful impact, relationship-driven growth, and representing a practice that truly values its people, we invite you to apply.

Join us in setting a new standard for compassionate end-of-life veterinary care.

Requirements

Qualifications & Experience
  • Minimum 2 years of sales, outreach, or relationship management experience (veterinary industry strongly preferred)
  • Strong existing connections within the veterinary community preferred
  • Must reside within 45 minutes of a major airport (proximity to Philadelphia International Airport preferred)
  • Exceptional verbal and written communication skills
  • High emotional intelligence and ability to tailor messaging to diverse audiences
  • Strong organizational and time management skills
  • Ability to work independently with limited supervision
  • Proficiency in:
    • Microsoft 365 (Word, Excel, PowerPoint, SharePoint)
    • Google Workspace
    • CRM platforms
  • Self-starter mindset with entrepreneurial drive
  • Ability to travel extensively, including occasional evenings and weekends
Key Responsibilities

Travel extensively to veterinary clinics, hospitals, and conferences across assigned markets (approximately 75% travel)

  • Serve as an educational resource on:
    • In-home euthanasia
    • Pet hospice and palliative care
    • Quality-of-life consultations
    • Grief and aftercare support
  • Visit a minimum of two Heartstrings markets per month to strengthen existing partnerships and develop new relationships
  • Attend regional and national veterinary conferences, representing Heartstrings at exhibit booths and networking events
  • Develop and execute outreach strategies through in-person visits, virtual meetings, email engagement, and social channels
  • Gather field insights, trends, and feedback to help inform marketing and growth strategy
  • Track outreach efforts and results using CRM tools and reporting systems
  • Collaborate closely with our veterinarians and leadership team to support market expansion
Physical & Professional Requirements
  • Maintain strict confidentiality of patient, client, and business information
  • Comply with all applicable laws, regulations, and company policies
  • Ability to travel frequently and manage dynamic scheduling
  • Perform additional duties as needed to support organizational growth

Benefits

We believe caring for families starts with caring for our team.

  • Medical Insurance (with 100% employer-paid HSA option available)
  • Dental & Vision Coverage
  • 401(k) with 3% Company Match (Traditional & Roth options)
  • Generous Paid Time Off
  • Paid Bereavement Leave
  • Paid Parental Leave
  • Employer-funded Lifestyle Spending Account (LSA)
  • Basic & Voluntary Life Insurance + AD&D
  • Short & Long-Term Disability Coverage
  • Ongoing Training & Professional Development
  • Pet Insurance & Pet Discount Plan