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Weekend Remote Customer Service Jobs in Massachusetts

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Manage staffing schedules including weekdays, evenings, weekends, holidays, and vacation coverage ... Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ...

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All JobsCustomer Service JobsWeekend Remote Customer Service JobsWeekend Remote Customer Service Jobs in Massachusetts

Weekend Remote Customer Service information

See Massachusetts salary details

$10

$20

$29

How much do weekend remote customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend remote customer service in Massachusetts is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.

What challenges are common in a weekend remote customer service role, and how can they be managed?

Weekend remote customer service representatives often encounter high volumes of inquiries during peak periods, which can be challenging to manage without in-person support. Additionally, working remotely requires strong self-motivation and effective communication skills, as you may need to resolve issues independently or coordinate virtually with team members. To manage these challenges, it's helpful to stay organized, utilize company resources, and maintain regular check-ins with your supervisor or team. Proactively seeking clarification on complex cases and leveraging digital communication tools can also contribute to a smoother workflow and positive customer experiences.

What is the difference between Weekend Remote Customer Service vs Weekend Remote Call Center Agent?

AspectWeekend Remote Customer ServiceWeekend Remote Call Center Agent
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, call center training often preferred
Work EnvironmentHome-based, flexible hours, handling customer inquiriesHome-based, focused on inbound/outbound calls, often scripted
Industry UsageRetail, tech, healthcare, service sectorsTelecommunications, tech support, sales

Weekend Remote Customer Service and Weekend Remote Call Center Agent roles both operate remotely during weekends, requiring similar credentials and work environments. Customer Service roles tend to focus on general client support across various industries, while Call Center Agents often handle specific inbound or outbound calls, sometimes with scripts. Both roles suit individuals seeking flexible weekend work in customer support fields.

What skills and qualifications are needed for a weekend remote customer service role?

To thrive as a Weekend Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and prior customer service experience, often supported by at least a high school diploma. Familiarity with CRM software, ticketing systems, and remote communication tools like live chat or VoIP platforms is typically required. Patience, empathy, and the ability to work independently are crucial soft skills in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and seamless service delivery outside standard business hours.

What is a weekend remote customer service?

Weekend remote customer service jobs involve providing support to customers via phone, email, chat, or other online platforms during weekends, all from a remote location such as your home. Employees in these roles address customer inquiries, resolve issues, process orders, and help ensure customer satisfaction outside the traditional Monday to Friday workweek. These positions are ideal for individuals seeking flexible schedules or supplemental income, and require good communication skills, a reliable internet connection, and basic computer literacy.

What are the most commonly searched types of Weekend Customer Service jobs in Massachusetts?

The most popular types of Weekend Customer Service jobs in Massachusetts are:

What are popular job titles related to Weekend Remote Customer Service jobs in Massachusetts?

For Weekend Remote Customer Service jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Weekend Remote Customer Service jobs in Massachusetts look for?

The top searched job categories for Weekend Remote Customer Service jobs in Massachusetts are:

What cities in Massachusetts are hiring for Weekend Remote Customer Service jobs?

Cities in Massachusetts with the most Weekend Remote Customer Service job openings:

Weekend Remote Customer Service jobs near you
Infographic showing various Weekend Remote Customer Service job openings in Massachusetts as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% Remote job distribution, with an average salary of $42,699 per year, or $20.5 per hour.

Bilingual Licensed Customer Service Representative - Remote

Liberty Mutual Insurance

MA • On-site, Remote

$38K/yr

Full-time

Re-posted 15 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

47th of 309 rated insurance

Job description

Description
Are you a licensed, bilingual in English and Spanish, insurance professional looking to join a Fortune 100 Company?
We are currently hiring exclusively for our Gold Customer Service licensed class starting October 5, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role.
We invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you'll play a key role in supporting Liberty Mutual's leadership in the independent agency channel by providing expert, around-the-clock assistance to agents and their customers. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team.
Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success.
The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.
Responsibilities:
  • Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
  • Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
  • Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
  • Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
  • Accurately maintains and tracks data across various computer systems.

Qualifications
  • Bilingual in English and Spanish.
  • Property & Casualty License or a Personal Lines License.
  • Associate degree in a business-related field preferred or equivalent experience required.
  • A minimum of 6 months' related work experience is required with customer service experience preferred.
  • Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
  • Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
  • Must have the ability to handle confidential and proprietary information.
  • Proficiency with computers is mandatory.
  • Knowledge and ability to use Microsoft Office tools is necessary.
  • Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.

Our Gold team is vital in providing #peaceofmind to our customers and agents, and we're excited to have you join us in working together to achieve our shared goals.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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