You will ensure the smooth flow of information, empowering fair claim resolutions and driving continuous improvement in our OPI (Over Phone Interpreting) and VRI (Video Remote Interpreting) services.
New
Quick apply
You will ensure the smooth flow of information, empowering fair claim resolutions and driving continuous improvement in our OPI (Over Phone Interpreting) and VRI (Video Remote Interpreting) services.
New
An Over-the-Phone (OPI) Interpreters in Homeland Language Services provide accurate communication ... weekend hours). * Immediate availability to start working after onboarding. * Internal training and ...
An Over-the-Phone (OPI) Interpreters in Homeland Language Services provide accurate communication ... weekend hours). * Immediate availability to start working after onboarding. * Internal training and ...
In this role you will provide remote Over the Phone Interpreting (OPI) services to our local, state and federal government clients. Please complete the Questionnaire portion of this application to ...
In this role you will provide remote Over the Phone Interpreting (OPI) services to our local, state and federal government clients. Please complete the Questionnaire portion of this application to ...
Certified Healthcare Interpreter (Bilingual Spanish)
Oakland, CA · On-site
$50 - $70/hr
Performs on-site and over-the-phone interpretation for patients, families, Kaiser Permanente and non-Kaiser Permanente health care providers who prefer to speak in their primary languages, other than ...
Certified Healthcare Interpreter (Bilingual Spanish)
Oakland, CA · On-site
$50 - $70/hr
Performs on-site and over-the-phone interpretation for patients, families, Kaiser Permanente and non-Kaiser Permanente health care providers who prefer to speak in their primary languages, other than ...
Elements of direct control over other positions including assisting in the training of new staff ... phone interpretation, spoken and sign language services, as needed Participates in leadership ...
Elements of direct control over other positions including assisting in the training of new staff ... phone interpretation, spoken and sign language services, as needed Participates in leadership ...
Lead Interpreter/Translator - Spanish
Palo Alto, CA · On-site
$44.59/hr
Elements of direct control over other positions including assisting in the training of new staff ... phone interpretation, spoken and sign language services, as needed Participates in leadership ...
Lead Interpreter/Translator - Spanish
Palo Alto, CA · On-site
$44.59/hr
Elements of direct control over other positions including assisting in the training of new staff ... phone interpretation, spoken and sign language services, as needed Participates in leadership ...
Elements of direct control over other positions including assisting in the training of new staff ... phone interpretation, spoken and sign language services, as needed Participates in leadership ...
Elements of direct control over other positions including assisting in the training of new staff ... phone interpretation, spoken and sign language services, as needed Participates in leadership ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... and weekend hours). * Immediate availability to start working after onboarding. * Internal ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... and weekend hours). * Immediate availability to start working after onboarding. * Internal ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... and weekend hours). * Immediate availability to start working after onboarding. * Internal ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... and weekend hours). * Immediate availability to start working after onboarding. * Internal ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... and weekend hours). * Immediate availability to start working after onboarding. * Internal ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... and weekend hours). * Immediate availability to start working after onboarding. * Internal ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Quick apply
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Quick apply
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Quick apply
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Provide language solutions through on-site and remote interpreting (over the phone and via video) * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Cantonese / Mandarin Interpreter - Flexible Schedule
Citrus Heights, CA · On-site
$27 - $30/hr
Provide language solutions through on-site and remote interpreting (over-the-phone and video). * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Cantonese / Mandarin Interpreter - Flexible Schedule
Citrus Heights, CA · On-site
$27 - $30/hr
Provide language solutions through on-site and remote interpreting (over-the-phone and video). * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Cantonese / Mandarin Interpreter - Flexible Schedule
Citrus Heights, CA · On-site
$27 - $30/hr
Provide language solutions through on-site and remote interpreting (over-the-phone and video). * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Quick apply
Cantonese / Mandarin Interpreter - Flexible Schedule
Citrus Heights, CA · On-site
$27 - $30/hr
Provide language solutions through on-site and remote interpreting (over-the-phone and video). * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Vietnamese Interpreter - Flexible Schedule
Oakland, CA · On-site
$32/hr
Provide language solutions through on-site and remote interpreting (over-the-phone and video). * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Vietnamese Interpreter - Flexible Schedule
Oakland, CA · On-site
$32/hr
Provide language solutions through on-site and remote interpreting (over-the-phone and video). * Professionally communicate and conduct the interpreting session * Maintain confidentiality acquired ...
Weekend Over Phone Interpreter information
What is the difference between Weekend Over Phone Interpreter vs On-site Interpreter?
| Aspect | Weekend Over Phone Interpreter | On-site Interpreter |
|---|---|---|
| Credentials | Language proficiency, certification often preferred | Language proficiency, certification often preferred |
| Work Environment | Remote, over the phone or video calls | On location at client sites or institutions |
| Employer & Industry | Healthcare, legal, customer service industries | Healthcare, legal, government, business sectors |
| Work Schedule | Flexible, including weekends and evenings | Scheduled, often during business hours or as needed |
Weekend Over Phone Interpreters provide remote language support primarily via phone or video calls, offering flexibility for weekend and after-hours work. On-site Interpreters work physically at client locations, often during scheduled hours. Both roles require similar language skills and certifications but differ mainly in work environment and scheduling.
What are the most commonly searched types of Over Phone Interpreter jobs in California?
The most popular types of Over Phone Interpreter jobs in California are:
What are popular job titles related to Weekend Over Phone Interpreter jobs in California?
For Weekend Over Phone Interpreter jobs in California, the most frequently searched job titles are:
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Full-time
Posted 2 days ago
New
Job description
Job Summary
The Warranty Claims & Quality Control Specialist, reporting to the Talent Operations Manager, is
responsible for providing critical administrative and analytical support to ensure the highest standards
across all Hanna Interpreting Services. This dynamic role acts as the organizational backbone for our
dispute resolution process for on-site assignments (Warranty Claims), while proactively analyzing client
feedback and data for our virtual assignments (Quality Control). You will ensure the smooth flow of
information, empowering fair claim resolutions and driving continuous improvement in our OPI (Over
Phone Interpreting) and VRI (Video Remote Interpreting) services.
Duties and Responsibilities
Hybrid Claim & Data Workflow: Manage the end-to-end workflow for on-site service disputes
within our CRM, ensuring cases are accurately logged and thoroughly investigated while
adhering to our SLAs. Additionally, aggregate and document daily ratings and survey data for
virtual (OPI/VRI) assignments.
Quality Trend Analysis (Virtual Focus): Assist the QC lead in reviewing 1-star and 2-star OPI/VRI
calls. Identify and document trends related to client dissatisfaction, helping the team implement
preventative strategies to reduce low-rated outcomes.
Intake and Coordination (On-Site Focus): Act as a primary point of contact for receiving and
logging incoming on-site quality claims. Coordinate with internal Scheduling and Accounting
teams to gather necessary service details, verify information, and assist with resolution actions.
Compliant Communication: Communicate professionally with clients and independent linguists
to request missing information or clarify details. Ensure all communications regarding service
issues are aligned with Hanna’s Independent Linguist Quality and Performance Procedure.
Documentation and Reporting: Conduct initial reviews of claims and low-rating alerts to ensure
all required information is present. Log issues accurately into Informational, Contractual Review,
or Critical categories. Assist the team by running routine reports on claim volume, OPI/VRI rating
averages, and resolution times.
Skills and Qualifications
2+ years of experience in claims, data analysis, coordinator, or support role, preferably in quality
assurance, customer success, or compliance.
Strong command of CRM software (HubSpot or similar) and Microsoft Office Suite. Advanced
proficiency in Excel/Google Sheets (managing data sets, tracking reporting) is highly preferred.
Exceptional written and verbal communication skills. Ability to craft professional mass
communications and handle sensitive phone conversations with composure.
Proven ability to handle sensitive and confidential information (including HIPAA-related data)
with absolute integrity. A keen eye for detail, and the ability to spot trends in data.
About Hanna Interpreting Services
Sourced by ZipRecruiter
Industry
Translation services
Company size
11 - 50 Employees
Headquarters location
Spring Valley, CA, US
Year founded
2010