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Curtis Lane Equipment is an authorized Bobcat® dealer serving Delaware, Virginia, and North Carolina with 9 full-service locations. We offer sales, rental, parts, and service of all Bobcat machines. We are looking for a heavy haul CDL driver. No nights, no weekends, all local hauling, delivering Bobcat equipment to job sites.
Job Title: CDL Equipment Transport Driver - Class A
Job Status/Classification: FT/ Non Exempt
Department: Service Department
Reports to: GM/Store Manager or Service Manager where applicable
The CDL Driver serves as a key business partner in operating and safely driving trucks with a gross vehicle weight over 26,000 lbs. used to deliver company products, equipment machinery on a flatbed (dovetail) or RGN (lowboy) trailer in various environmental conditions, terrains, urban, rural and construction site settings. This entails adhering to schedules that meet customer needs, working collaboratively with the Service team and other departments to accomplish best outcomes that are productive and successful, maintaining safety practices and professionalism at all times, providing advice, troubleshooting concerns and providing resolution as well as maintaining detailed documentation as may be periodically required.
This role serves as the "face" of Curtis Lane Equipment and its products/services and must effectively collaborate with the team, build customer and employee loyalty, liaise cross functionally with business partners and vendors to convey satisfactory customer service at all times, abiding by the Company's three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization.
This role is responsible for effective problem solving and must consistently provide assertive diligence in collaborating with the team, anticipating needs, identifying opportunities and consistently providing solutions.
Benefits and Perks:
When you join our team you will receive competitive pay, medical, dental, vision, and life insurance, 401K, short term and long term disability, paid time off, employee discounts, weekends off and paid holidays! Boot and tool allowance plus uniforms!
Requirements
Duties and Responsibilities:
• Operates and safely drives assigned vehicle(s)
• Drives trucks with a gross weight over 26,000 lbs
• Ensures trailer hitch and tractor unit are properly and securely attached, operating effectively
• Cleans, organizes and properly maintains rig which may require use of spray washers, grease, oils, detergents and other tools
• Safely and efficiently operates heavy machinery and loads/unloads goods at selected destinations
• Maintains detailed driving and delivery logs
• Tracks and reports working hours
• Obeys all applicable traffic laws and drives according to the weather and road conditions
• Complies with ICC and DOT regulations
• Makes safety a priority at all times
• Performs light yard duty and maintenance of your fleet
• Gauges fuel and other meters and documents as necessary
• May provide additional assistance in meeting customer and business needs
• Practice and enforce company safety policies at all times
• Uses general knowledge of basic tools used in course of business
• Anticipates needs and initiates solutions that have collaborative buy-in
• Maintains solid understanding of maintenance requirements and follows best practices to assure readiness
• Accountable for maintaining adherence to company policies and regulations related to service delivery
• Maintains up-to-date training/knowledge on best customer service practices
• Maintains daily work flow, coordinates schedule based on customer and business needs, anticipates opportunities and uses agility to meet expectations and efficient time management of self and team
• Uses strategic thinking to problem solve and assure efficient work productivity
• Must successfully maintain a high level of customer service/customer satisfaction as well as build customer relationships ongoing.
• Must successfully demonstrate collaboration across all levels of the team, business partners, vendors and customers to troubleshoot and resolve concerns effectively
• Must successfully demonstrate representation of the store business/brands as the "face" of Curtis Lane, always positive, helpful and abiding by core mission and values
• Must meet/exceed expectations related to key performance metrics expected in the role
• Successfully mentor others and also must be willing to learn, grow and stretch own capacity to achieve personal and company success; must demonstrate success in accepting delegated responsibilities and following instructions from peers, leaders, and others
• Maintain clear and organized documentation where necessary and initiates/follow up on process to assure a smooth customer experience
• Consistently epitomizes Company core values including genuine care for others
• Anticipates needs of the team related to effective service outcomes and assures effective communication with the team regarding status of equipment inventory
• Effectively demonstrates mechanical aptitude and experience with equipment
• Must exhibit good safety habits at all times and show initiative to address/resolve any safety concerns that may arise
• Anticipates other customer needs and collaborates with team to meet those needs
• Maintains availability to team through various modes of communication, i.e., in-person meetings, phone calls, radio, emails/text
Qualifications/Requirements:
• Must have valid driver's license/Class A CDL which covers combination vehicles with gross combined weight of 26001 pounds or more (towed unit weighing 10000 pounds or more) and clear driving record
• Must clear background and drug screen
• Must possess excellent communications (verbal, listening, written and presentation)
• Prior customer service and experience handling equipment/machines highly desirable
• Must successfully demonstrate ability to anticipate concerns, troubleshoot and resolve to complete satisfaction
• Must successfully demonstrate collaborative and positive approach with team and customers
• Must demonstrate strong organization and attention to detail as well as strong understand of business management principals
• Must successfully demonstrate ability to prioritize and perform efficiently
• Must pose high level of confidence and transparency in sharing knowledge, advice to customers
• Must possess and successfully demonstrate ability to adapt to new information or changes and creates processes and systems to improve workflows.
• Must be comfortable with ambiguous information and have confidence in handling and resolving conflict
Physical/Sensory Needs:
May lift, carry, push, pull up to 50 lbs at a time frequently, using assistance as needed. Requires walking, climbing stairs/ladders, bending, crouching, crawling, pushing, pulling, lifting, carrying, using required safety measures. Uses keyboards, monitors, and computers, phones, copy machines and other business equipment as well as tools/machinery requiring vision, listening, mathematical aptitude also hand/eye coordination and finger hand dexterity as well as use of legs, feet, arms, hands, fingers in operating machinery. Must be able to work indoors and outdoors in varying weather conditions, remaining seated, driving for a large part of work schedule.