ZipRecruiter

Log In

1

Weekend Navy Federal Call Center Jobs in Virginia

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving ... Work Life Balance - NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K ...

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt ... Employees must be able to work flexible, rotating shifts including weekends and holidays based on ...

notifyMD

Call Center Representative

Chesapeake, VA · On-site

$17.50/hr

Full-Time Call Center RepresentativeLocation: Chesapeake, VA (In-Office) l Pay: $17.50/hrSchedule ... weekend day (Sat or Sun) and HolidaysAt notifyMD, we pride ourselves on building a supportive ...

notifyMD

Call Center Specialist

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center SpecialistsCall Center Specialists at notifyMD provide friendly, professional ... weekend dayOur benefits for Full-Time Employees include:Employee Stock OwnershipFull Medical ...

ClearanceJobs

Call Center Operator Jobs

Chantilly, VA · On-site

$80K - $104K/yr

S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

next page

Showing results 1-20

All JobsNavy Federal Call Center JobsWeekend Navy Federal Call Center JobsWeekend Navy Federal Call Center Jobs in Virginia

Weekend Navy Federal Call Center information

What is a Weekend Navy Federal Call Center?

A Weekend Navy Federal Call Center job involves working for Navy Federal Credit Union's customer service center during weekends. Employees in this role assist members by answering phone calls, resolving account inquiries, processing transactions, and providing information about products and services. The position typically requires strong communication skills, problem-solving abilities, and availability to work Saturdays and Sundays. Training is provided to ensure representatives can deliver excellent service and adhere to company policies.

What does a typical weekend shift look like for a Navy Federal Call Center representative?

As a weekend Navy Federal Call Center representative, you can expect to handle a steady stream of member inquiries via phone, including account questions, transaction assistance, and troubleshooting online banking issues. Weekend shifts often require adaptability since call volumes can fluctuate and team sizes may be smaller compared to weekdays. You'll collaborate closely with your shift supervisor and peers to ensure members receive timely, accurate support. This environment fosters strong communication skills and teamwork, and high performers often have opportunities to move into senior representative or supervisory roles.

What are the key skills and qualifications needed to thrive as a Weekend Navy Federal Call Center representative, and why are they important?

To excel as a Weekend Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and knowledge of banking products or financial services, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data handling processes is highly valued. Outstanding communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for delivering efficient, accurate support and building trust with members during high-volume weekend shifts.

What are the most commonly searched types of Navy Federal Call Center jobs in Virginia?

The most popular types of Navy Federal Call Center jobs in Virginia are:

Weekend Navy Federal Call Center jobs near you

Member Service Representative II - Mortgage Loan Originator, Contact Center Operations

Navy Federal Credit Union

Winchester, VA • On-site

Full-time

Posted 14 days ago

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

63rd of 152 rated financial services

Job description


To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Navy Federal accounts. May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
  • Provide mortgage information to members regarding products, services, policies and rates Basic/Routine
  • Respond to inquiries about mortgage applications, processing status, problems and concerns
  • Review and evaluate mortgage loan applications to ensure viability (member's debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
  • Implement and update automatic member payment options for mortgage and equity loans
  • Provide member service via phone or other media as available (e.g. email, chat, etc.) Moderately complex/Varied
  • Protect and verify identity of caller; review account information for alerts and account irregularities
  • Take action and respond to situations/patterns of activity indicating potential fraud or abuse
  • Understand and comply with federal and other regulations relating to financial products and services
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans Moderately complex/Varied
  • Counsel current prospective members about Navy Federal's products and services Under supervision
  • Execute first call resolution; may require research, follow-up, return calls
  • Identify opportunities to cross service products and increase product penetration
  • Perform account transactions Moderately complex/Varied
  • Initiate fee adjustments and/or other monetary incentives for members within scope of authority (need reapproval)
  • Effectively perform all duties required for MSRs - CCO Moderately complex/Varied
  • Perform other duties as assigned

Qualifications
  • Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Effective skill in producing desired results and achieving goals and objectives
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing basic mathematical calculations and working accurately with numbers
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective verbal and written communication skills
  • Effective skill interacting tactfully and effectively in difficult situations
  • Effective organizational, planning and time management skills
  • Effective skill in resolving member/customer problems

Desired Qualifications
  • Experience in the mortgage lending industry
  • Experience in high volume call center situations
  • Working knowledge of accounting, credit and/or lending principles and techniques
  • Working knowledge of NFCU Contact Center procedures, policies and practices
  • Familiarity with savings and checking products, accounts and services
  • Familiarity with applicable NCUA and federal regulations governing consumer lending, credit cards, mortgage and equity loans, and/or savings and checking accounts
  • Familiarity with NFCU mortgage products, services, programs, policies and procedures
  • Experience in a sales, cross selling or up-selling environment

Additional Information
Hours:
  • Multiple shifts available starting at 11:00AM EST and later

Location:
  • 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
  • FORTUNE 100 Best Companies to Work For® 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld® Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE® Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes® 2025 America's Best Large Employers
  • Forbes® 2025 America's Best Employers for New Grads
  • Forbes® 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
  • Military.com Top Military Spouse Employers 2025
  • 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

What Navy Federal Credit Union employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Navy Federal Credit Union logo

About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

View All Navy Federal Credit Union Jobs

Apply