Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead ... Availability to work weekends, or a flexible schedule to eventually support customers 24/7, 365 ...
Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead ... Availability to work weekends, or a flexible schedule to eventually support customers 24/7, 365 ...
Sr. B2B Fleet Guide
Detroit, MI · On-site
$27.42 - $34.28/hr
Role Summary Customer Service is at the forefront of how we create intuitive, innovative, and ... Ability to work a flexible schedule to support customers on nights, weekends and/or holidays ...
Sr. B2B Fleet Guide
Detroit, MI · On-site
$27.42 - $34.28/hr
Role Summary Customer Service is at the forefront of how we create intuitive, innovative, and ... Ability to work a flexible schedule to support customers on nights, weekends and/or holidays ...
Retail Sales Associate
Kalamazoo, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Kalamazoo, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Taylor, MI · On-site
$65K - $73.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Taylor, MI · On-site
$65K - $73.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Bay City, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Bay City, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Monroe, MI · On-site
$65K - $73.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Monroe, MI · On-site
$65K - $73.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Holland, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Holland, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Fenton, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Fenton, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Muskegon, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Muskegon, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Sterling Heights, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Sterling Heights, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Novi, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Novi, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Jackson, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Jackson, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Northville, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Northville, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Canton, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Canton, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Bay City, MI · On-site
$65K - $73.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Bay City, MI · On-site
$65K - $73.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate Spanish Bilingual
Allen Park, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate Spanish Bilingual
Allen Park, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Chesterfield, MI · On-site
$65K - $73.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Chesterfield, MI · On-site
$65K - $73.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Warren, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Warren, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Ann Arbor, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Ann Arbor, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Novi, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Retail Sales Associate
Novi, MI · On-site
$65K - $75.50K/yr
... intuitive tech solutions. * Continuously develop yourself through ongoing training and up-skill in ... Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in ...
Weekend Intuitive information
What cities in Michigan are hiring for Weekend Intuitive jobs? Cities in Michigan with the most Weekend Intuitive job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 27 days ago
Lucid Motors rating
7.4
Based on 35 frontline employees who took The Breakroom Quiz
17th of 44 rated automakers
Job description
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, were providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The primary goal of the Customer Care Lead is to develop and build a world-class customer experience and service to Lucid vehicle owners. The ideal candidate will coach the Customer Care team to exhibit technical acumen, but also exhibit a strong understanding of empathy, professional drive, and passion for customer service. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns is crucial.
The Role
- Help develop and build team processes and scripts in an ongoing manner.
- Accountable for a team of Specialists, ensuring they are meeting team metrics, and providing on-the-spot guidance for questions or escalations.
- Coach team to provide the highest level of support to customers via inbound phone calls, chats and tickets for technical inquiries, or determine if roadside assistance is needed.
- Work closely with the Customer Care Manager to strategize advancements by determining improvements to processes, metrics, training or comprehension.
- Resolve customer cases and escalations, communicating efficiently with internal departments when needed.
- Advocate for the customer to improve Lucid services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.
- Model Product Expertise to team of specialists to educate Lucid vehicle owners, generating confidence in the operation of a Lucid vehicle. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical or cosmetic issues.
- Capable of masterfully guiding both adept and amateur technical customers and mechanics through app and website, through a personal technical aptitude.
- Triage car condition or operational concerns during escalations of initial vehicle production
Qualifications
- Availability to work weekends, or a flexible schedule to eventually support customers 24/7, 365 days of the year.
- Minimum 3 years of experience in customer service, or contact center experience, as well experience building workflows, processes and scripts.
- Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. Eagerness to take on new responsibilities.
- Excellent communication and comprehension skills.
- Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
- Exceptional time management skills, and multitasking capabilities, rapidly but effectively able to handle multiple customer cases. Remains organized with a sense of priority, adapt to work in a high pressure and fast pacing environment
- Understands both Mechanical and Cosmetic repair times, skills and cost management.
- Willingness to learn new and innovative automotive technologies.
- Familiar with Outlook, and MS Office Suite.
- Verbal and written skills in English.
- Verbal and written skills in Canadian French and Arabic.
- Start up, or NPI experience preferred but not required.
- Automotive industry experience preferred but not required.
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucids equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Base Pay Range (hourly):
$25 - $28 USD
At Lucid, we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucids equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
What Lucid Motors employees say
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Get the full story on Breakroom
About Lucid Motors
Sourced by ZipRecruiter
Lucid Motors is a highly innovative electric vehicle manufacturer located in Newark, CA, USA. Primarily engaged in the automotive industry, its mission is to elevate electric vehicles' standing and transform the way people travel. The company was founded in 2007 by Bernard Tse and Sam Weng as Atieva, a name under which it initially focused on battery technology. However, it pivoted towards automotive manufacturing and rebranded as Lucid Motors in 2016. The company is committed to making luxury, sustainable electric vehicles that break norms and set new standards with top-notch technology and engineering. Their mission aligns with their core values, which are centered around innovation, sustainability, and excellence. Notably, Lucid Motors launched the Lucid Air in 2020, an all-electric sedan well-received for its advanced features and impressive mileage.
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Newark, CA, US
Year founded
2007