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Weekend Information Operations Jobs in Illinois (NOW HIRING)

TOUCHETTE

IT Manager

Collinsville, IL · On-site

$69.71 - $78.65/hr

The IT Manager leads the Information Systems Analyst and Helpdesk teams, ensuring effective and ... and operational risks Other : * Provides after-hours, holiday, and weekend support coverage and ...

American

Operations Assistant (Student)

Campus, IL · On-site

$18.40/hr

For information or questions regarding FWS funds, please contact American University's Office of ... Flexibility to work mornings, nights, and weekends for 10 - 12 hours per week. * Ability to work ...

Stefanini

Operations Manager

Chicago, IL · On-site

Our IT staffing services free you from the challenges of finding, recruiting, training and ... Must be able to work any shift, weekends and overtime as needed. Excellent interpersonal and ...

Trova

IT Manager

Buffalo Grove, IL

$130K - $150K/yr

IT Manager - Infrastructure Operations Must live within 25 Miles of Wheeling,IL Location: Northern ... Comfortable being on call and providing occasional weekend support as needed * Strong leadership ...

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Weekend Information Operations information

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Associate IT Operations Engineer

Green Thumb

Chicago, IL • Remote

Full-time

Posted 10 days ago

Green Thumb Industries rating

7.3

Company rating: 7.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

4th of 33 rated cannabis dispensaries

Job description

The Role

This role is ideal for individuals eager to learn how to troubleshoot, install, and maintain various IT systems related to both end-user hardware and technology infrastructure. You don't need to be an expert, but we value a strong willingness to learn and grow in a dynamic, hands-on environment. This role will be required to travel up to 40% support various sites. As part of our IT operations team, you will support day-to-day system operations, help resolve technical issues and maintain the health of our IT infrastructure. Over time, you will gain the confidence to take ownership of these systems and continue to grow within the IT organization. 

  • This is a remote role that requires up to 40% travel. 
  • Preferred candidates must reside in one of our operating states:
    • CA, CT, FL, IL, MA, MD, MN, NJ, NV, NY, OH, PA, RI, VA
Responsibilities: 
  • End-User Hardware Support: 
    • Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems. 
  • Technology Infrastructure Support: 
    • Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics). 
  • Incident Management: 
    • Monitor and respond to issues via our helpdesk ticketing system (Fresh Service). 
    • Proactively and reactively address alerts from our SolarWinds system monitoring platform. 
  • On-Call Support: 
    • Participate in after-hours, weekend, and holiday on-call support rotations. 
  • Other Duties: 
    • Additional responsibilities as assigned by manager. 
    • Support overall information systems planning, implementation, and administration in a variety of IT functional areas.  
    • Follow internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks. 
    • Provide support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary.  
    • Install and configure software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices.  
    • Routinely test and monitor IT system performance to ensure system security and reliability. 
  Qualifications / Requirements: 
  • Ability to travel up to 40% 
  • High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or related field preferred. 
  • Up to two years of experience and / or training in IT support or related fields. 
  • Understanding of IT hardware and software systems, including end-user devices (PCs, laptops, iPads, PoS systems) and infrastructure components (servers, networking equipment, and Windows Server environments). 
  • Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus. 
  • Ability to troubleshoot and resolve technical issues related to hardware and software systems. 
  • Strong communication and interpersonal skills to interact with internal customers and team members. 
  • Flexibility to participate in on-call rotations, handle physical tasks, and travel as needed. 
  • Ability to pass state cannabis licensing requirements, including federal background checks. 
  • Ability to perform tasks that may involve lifting (up to 50 pounds), walking, climbing stairs/ladders, and equipment setup (boxing/unboxing). 

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