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Weekend Geico Call Center Jobs in Michigan (NOW HIRING)

Geico

Auto Damage Trainee (Field)

Detroit, MI · On-site

... center (NY, TX, CA), with mentors to help you learn and grow. * Field Territory: * GEICO Fleet ... Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals ...

Geico

Auto Damage Trainee (Field)

Lansing, MI · On-site

... center (NY, TX, CA), with mentors to help you learn and grow. * Field Territory: * GEICO Fleet ... Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals ...

GEICO

Auto Damage Trainee (Field)

Detroit, MI · On-site +1

... center (NY, TX, CA), with mentors to help you learn and grow. * Field Territory: * GEICO Fleet ... Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals ...

GEICO

Auto Damage Trainee (Field)

Lansing, MI · On-site +1

... center (NY, TX, CA), with mentors to help you learn and grow. * Field Territory: * GEICO Fleet ... Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals ...

Saintfrancis

Room Service Call Center Representative

Yale, MI · On-site

$13.75 - $17.75/hr

Weekends 10:45am-7:15pm bilingual, preferred #GENIND Job Summary: Responsible for obtaining meal ... Takes ownership of room service call center program and resolves issues. Works as a liaison between ...

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Showing results 21-40

All JobsGeico Call Center JobsWeekend Geico Call Center JobsWeekend Geico Call Center Jobs in Michigan

Weekend Geico Call Center information

What is the difference between Weekend Geico Call Center vs Customer Service Representative?

AspectWeekend Geico Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, team or solo
Employer & IndustryGeico insurance, insurance industryVarious industries, including insurance, retail, telecom
Common Search/ComparisonYesYes

The Weekend Geico Call Center and Customer Service Representative roles share similar credentials and work environments, often involving customer interaction and training. However, the Geico role is specific to the insurance industry and typically involves working in a dedicated call center, often on weekends. Customer Service Representatives work across various industries and may have more flexible or remote options. Both roles focus on assisting customers, but the Geico position is specialized within the insurance sector.

Does Weekend Geico Call Center customer service work on weekends?

Yes, the Weekend Geico Call Center customer service team typically operates on weekends to provide support to policyholders. Employees working in weekend shifts are expected to be available during weekend hours to handle customer inquiries and claims.

What are the most commonly searched types of Geico Call Center jobs in Michigan?

The most popular types of Geico Call Center jobs in Michigan are:

Weekend Geico Call Center jobs near you

Medical Call Center Representative

Eastlake Cardiovascular PC

Saint Clair Shores, MI • On-site

$14.25 - $18.25/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Medical Call Center and Customer Service Representative – Full Time or Part Time
St. Clair Shores Location

Job Summary
Eastlake Cardiovascular, PC is a large cardiovascular medical practice dedicated to providing the most advanced diagnostic, preventive and therapeutic options for the entire spectrum of cardiac and vascular diseases. We are a well-established cardiovascular practice with over 100 employees, with three locations, and are committed to fostering a collaborative and professional work environment where team members thrive.

We are seeking a dedicated and experienced full-time or part-time Medical Call Center Customer Service Representative to join our team. This role focuses solely on supporting our call center, requiring exceptional telephone skills, attention to detail, and a warm and professional demeanor. As the first point of contact for our patients calls, you will play a key role in delivering an outstanding patient experience while maintaining smooth office operations.

Eastlake Cardiovascular offers competitive benefits, including medical, dental, vision through BCBS, Short-Term Disability (STD), paid holidays, PTO, and a weekly 8-hour shift schedule.

Responsibilities and Duties

  • Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries, routing calls as needed.
  • Record detailed and accurate messages, including patient name, date of birth, contact information, reason for the call, and urgency.
  • Efficiently direct calls to the appropriate department, staff member, or healthcare provider.
  • Manage 100-150 inbound call per day for high-volume cardiology practice, providing prompt, compassionate, and accurate patient service while maintaining a calm and efficient demeanor.
  • Schedule, reschedule, and cancel appointments accurately and efficiently.
  • Schedule cardiology appointments, diagnostic tests (such as echo, stress tests, Holter monitors), and follow-up visits while ensuring referral and insurance requirements being met.
  • Answer general patient inquiries regarding office hours, directions, services, and basic procedures.
  • Triage patient concerns and symptoms using established cardiology protocols, escalating urgent issues to clinical staff or on-call providers.
  • Relay non-clinical test results or direct patients to the appropriate provider.
  • Maintain HIPAA compliance while documenting all interactions in the EHR (such as EPIC, ECW, Cerner)
  • Collaborate and communicate effectively with staff members, including nurses, physicians, and administrative staff.
  • Verify insurance coverage, obtain authorizations, and communicate preparation instructions for cardiac procedures.

Qualifications and Skills

  • Strong telephone and communication skills are a must, with the ability to manage a high volume of calls calmly and efficiently.
  • Proficiency in using Electronic Medical Records (EMR) systems; Epic experience preferred.
  • Excellent organizational skills with attention to detail and accuracy.
  • Customer service-focused, with a positive, compassionate attitude towards patients and coworkers.
  • Ability to multitask and prioritize in a fast-paced medical office environment.
  • Self-motivated, team-oriented, and adaptable to evolving needs.
  • Prior experience in a medical office or similar setting preferred.

Benefits

  • Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30+ employees.
  • 401k Option and Company paid Short-Term Disability for eligible full time
  • Paid time off - vacation and sick time (Combined Time Off - CTO)
  • A supportive and team-oriented workplace with a focus to work-life balance.
  • Opportunities for professional growth within a supportive team environment.

Schedule

  • Full time or part time positions at our St. Clair Shores and Rochester Hills office.
  • Monday through Friday, 8-hour shifts with no night or weekend shifts.

We are committed to providing exceptional care and service to our patients and fostering a collaborative and rewarding workplace. If you take pride in delivering outstanding customer service and thrive in a dynamic medical environment, we encourage you to apply!

How to Apply
Submit your updated resume or CV with a brief cover letter outlining your relevant experience to email/online application link.

Apply