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Infographic showing various Weekend Dow Credit job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

3rd Shift Front Desk Agent - Dow Hotel

Hillsdale College

Hillsdale, MI • On-site

$13 - $16.25/hr

Other

Posted 5 days ago

Hillsdale College rating

5.8

Company rating: 5.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

579th of 620 rated colleges and universities

Job description

Posting Details
Position Information
Position Title
3rd Shift Front Desk Agent - Dow Hotel
Job Description
Job Summary
This is a full-time, 3rd Shift position works Monday night - Friday night 11:30 p.m. - 7:30 a.m. Primary duties are to analyze and process the daily work of the hotel and conference center while handling front desk operations (answer phone, check guests in and out of rooms). Basic office skills, an understanding of general math, experience using a computer along with bookkeeping/accounting a must. All Dow Center staff members must provide excellent customer service, be able to multi-task, perform job duties with attention to detail, speed and accuracy and be self-motivators who are able to follow instructions thoroughly. Staff members must be Team players and able to help with guest services and housekeeping as needed.
Essential Job Functions
  • Proficiency in the hotel property management system and sales and catering module to fulfill requirements for:
Checking guests in and out of the hotel.
Making changes/additions to guest profiles
Posting charges and payments
Process payments/charges in computer and credit card machines.
Reconcile daily credit-card entries and advanced payments.
Auditing process and Business Office reports.
  • Greet, assist and handle routine business matters with both internal and external clients.
  • Make hotel reservations.
  • Answer routine questions.
  • Telephone coverage: answer and care for calls in professional manner
  • Analyze and process daily work of the hotels (Dow Hotel and Rockwell Lake Lodge)
  • Complete daily audit reports - double-checking all work for accuracy.
  • Generate client invoices and statements, emailing them for approval.
  • Assist with folding laundry as needed.
  • Maintain a personable and pleasant attitude. A good first impression is essential.
  • Maintain a clean entrance to the facility: daily removal of debris, litter, leaves, dirt and snow from entrance to street; emptying trashcans and cleaning cigarette receptacles.
  • Clean and sanitize restrooms - includes fixtures, hardware, tile, mirrors, partitions and floors. Replenish supplies as needed.
  • Maintain front lobby - cleaning, washing front entrance windows, vacuuming, keeping areas neat and tidy.
  • Wash, dry, fold, store all DHCC linen in accordance with accepted and established department laundry procedures.
  • Facility walk-through - turn off lights and check that all rooms are locked.
  • Possess the ability to fulfill the requirements of a daily job list.
  • Perform additional duties as assigned by the Dow Center Management Team.
Required Qualifications
Education and Experience
  • This position requires a high school diploma with advanced education in office skills, computer use, bookkeeping/accounting.
  • Business experience with two to four years of booking/accounting a must, or a combination of education, training or experience that fulfills the needs of the College.
Required Knowledge, Skills and Abilities
  • Knowledge of principles and processes for providing excellent customer service.
  • Ability to complete job assignments unsupervised.
  • Must be able to use a computer with software including but not limited to: Microsoft Word, Microsoft Outlook, Microsoft Excel and Hotel Property Management System.
  • Ability to operate department equipment or willingness to learn operation procedures.
  • Possess excellent oral and written communications skills, including strong listening.
  • Ability to keep calm and remain personable under pressure.
  • Ability to work in a fast-paced environment with deadline pressures and manage multiple projects simultaneously.
  • Possess excellent organizational skills.
  • Ability to proofread material.
  • Ability to maintain confidentiality.
  • Ability to work flexible hours and remain accessible to assist with coverage of other shifts, weekends and holidays.
  • Knowledge of safety procedures and requirements or willingness to learn procedures .
Other Skills
This individual must possess the required knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Maintain confidentiality in all information
  • Recognize the importance of customer service, maintain good client/customer relations.
  • Maintain a pleasant appearance, an acceptable attendance record, be punctual and meet deadlines.
  • Update skills and knowledge as required to maintain a proper and efficient work environment.
  • Willing and able to perform any and all jobs required of the Weekend Night Auditor
  • Attend staff meetings.
  • Assist in daily housekeeping as needed.
  • Be flexible in scheduled work time and willing to work other shifts including weekends and holidays.

Physical Demands
Posting Detail Information
Posting Number
S308P
Open Date
08/12/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants

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