Salary: $19.39 - $30.73 Hourly
Location : 7390 South 6th Street, Klamath Falls, OR
Job Type: Full-Time Non-Exempt
Job Number: 2026-07173
Department: Information Services
Opening Date: 07/17/2026
Description
JOB SUMMARY
The Information Systems (IS) Training & Operations Analyst plays a key role in preparing employees to effectively use campus technology while ensuring secure, accurate, and consistent access to institutional systems. This position supports onboarding, training, and workflow optimization to enhance operational efficiency, and reduces institutional risk. It is essential to maintain a modern, secure, and well-supported campus environment.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform the job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position description satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Deliver and evaluate training on essential systems, tools, and collaboration platforms
- Support employees in adopting new technologies.
- Coordinate onboarding processes and meet with new employees to perform and arrange training on systems used by KCC.
- Document, streamline, and standardize IS processes related to employee transitions and system access.
- Identify knowledge gaps and implement training improvements to reduce support tickets and operational delays.
- Collaborate with IS teams to ensure processes are consistent, scalable, and aligned with institutional needs.
- Develop, maintain, and manage a tool to track system software college-wide, including purchases, locations, and use.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
- Other duties as assigned.
- If assigned, this position may require administrative work on grant-funded program activities and reporting.
Qualifications
EDUCATION AND EXPERIENCE
Required:
- Associate's degree in information technology, Information Systems, Business Administration, Education, or a related field; or an equivalent combination of education and experience
- Two (2) years of experience in systems administration support, technical training, or a related operational role
Preferred:
- Bachelor's degree in information systems, Information Technology, Organizational Development, or a related field
- Experience developing and delivering end-user training (in-person and virtual)
- Experience with identity and access management (IAM), ticketing systems, and enterprise applications systems (CRM, SIS, O365)
- Experience in a higher education or public sector environment
KNOWLEDGE, SKILLS, AND ABILITIES NEEDED TO PERFORM THIS ROLE
- Knowledge of enterprise systems, user access management, and onboarding/offboarding workflows
- Strong training, facilitation, and communication skills
- Ability to analyze processes and implement improvements
- Understanding of information security principles and data protection practices
- Ability to simplify technical concepts
- Familiarity with learning management systems or training development tools
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Primarily office-based with frequent computer use, including extended periods of sitting, typing, and viewing screens.
- Regular delivery of in-person and/or virtual training sessions, requiring clear verbal communication and occasional standing for extended periods.
- Frequent interaction with faculty, staff, and cross-functional teams to support onboarding, training, and system access.
- Requires the ability to move between campus locations to support employee onboarding, training sessions, and departmental coordination.
- May occasionally lift or carry training materials or equipment up to 20 lbs.
- Requires sustained attention to detail when managing system access, data entry, and compliance-related tasks.
- Work is performed in a standard office environment with minimal exposure to physical risk.
- May require occasional evening or weekend hours to support system updates, training sessions, or peak onboarding periods.
Supplemental Information
It is the policy of Klamath Community College to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
- A monthly contribution toward the purchase of the Health Insurance Package (or the actual premium for the health insurance package selected, whichever is the lesser amount)
- Vacation leave @ 80 hrs per year (pro-rated from hire date)
- Personal leave @ 2 days per year (2 days if hired before December 31)
- Sick Leave accrued @ 1 day per month
- Holidays as defined in the Personnel Policies (12)
- Bereavement Leave allowance of 5 days per occurrence
- Individual employee option to participate in an IRC 125 Flexible Spending Account Plan
- Employee option to participate in a 403(b) tax-deferred annuity and/or 457 (b) deferred compensation plan
- Group Life Insurance @ twice annual salary for employee only
- Group Long Term Disability Insurance for employee only
- Group Accident Insurance @ $300,000 for employee only
- Employee option to purchase additional life insurance for employee and employee's dependents
- Employee Assistance Program (EAP) coverage for employee and employee's dependents
- AFLAC: Employee option to purchase additional life insurance for employee and employee's dependents
- MASA - air transport for medical
- Public Employees' Retirement System - PERS (upon meeting State eligibility requirements)
- Tuition waiver for employee and employee's dependents for unlimited Klamath Community College District credit and non-credit courses
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- Craigslist
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- Indeed.com
- KCC Career Center
- KCC Website
- Oregonian
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- Worksource Oregon
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