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Weekend Cryptocurrency Customer Support Jobs in Virginia

... weekend support, mission dependent Salary: Approximately $115,000-135,000 Annually Level: ISA II-D ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

... weekend support, mission dependent Salary: Approximately $115,000-135,000 Annually Level: ISA II-D ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

... weekend support, mission dependent Salary: Approximately $115,000-135,000 Annually Level: ISA II-D ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

... intermittent weekend support, mission dependent Salary: Approximately $120,000.00-137,000.00 ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

... and cryptocurrency analysis support to CI/HUMINT operations. * Experience develop and providing written technical threat assessments; preparing tailored reports based on customer requirements ...

... and cryptocurrency analysis support to CI/HUMINT operations. * Experience develop and providing written technical threat assessments; preparing tailored reports based on customer requirements ...

... and cryptocurrency analysis support to CI/HUMINT operations. * Experience develop and providing written technical threat assessments; preparing tailored reports based on customer requirements ...

Customer Service

Virginia Beach, VA · On-site

$15 - $17/hr

... support center, or business/office administration setting) * Attention to detail and great ... Weekends as needed Ability to commute/relocate: Virginia Beach, VA: Reliably commute or planning to ...

They help customers resolve increasingly complex issues and do so in a way that consistently ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...

They help customers resolve increasingly complex issues and do so in a way that consistently ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...

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Weekend Cryptocurrency Customer Support information

What is a weekend cryptocurrency customer support representative?

Weekend Cryptocurrency Customer Support roles involve assisting customers of cryptocurrency platforms or services during weekends with issues such as account access, transaction troubleshooting, security concerns, and general inquiries. These support representatives typically communicate with users via chat, email, or phone and must be knowledgeable about cryptocurrencies, wallets, exchanges, and basic security practices. They play a critical role in ensuring customer satisfaction and security outside regular business hours.

What are the key skills and qualifications needed to thrive as a weekend cryptocurrency customer support representative?

To thrive as a Weekend Cryptocurrency Customer Support representative, you need a solid understanding of blockchain technology, cryptocurrency transactions, and experience in customer service, often supported by a relevant degree or professional background. Familiarity with support ticketing systems (like Zendesk), live chat platforms, and basic cybersecurity practices is typically required. Strong communication, problem-solving abilities, and patience are valuable soft skills that help address client concerns effectively. These skills and qualities are essential to provide timely, accurate assistance and build trust with users in a rapidly evolving, 24/7 digital environment.

What are the most common challenges faced by weekend cryptocurrency customer support representatives?

Weekend Cryptocurrency Customer Support representatives often encounter challenges such as handling urgent issues during high-traffic periods, assisting users with technical problems related to wallets or transactions, and staying updated on rapidly changing platform features or policies. Since cryptocurrency markets operate 24/7, support requests can be time-sensitive and require quick, accurate responses. Additionally, collaborating remotely with other team members or escalating complex issues to technical staff can require strong communication skills and adaptability. Successfully managing these challenges can provide valuable experience for career growth within the fintech or cryptocurrency industries.

What is the difference between Weekend Cryptocurrency Customer Support vs Weekend Blockchain Support Specialist?

AspectWeekend Cryptocurrency Customer SupportWeekend Blockchain Support Specialist
CredentialsBasic knowledge of cryptocurrencies, customer service experienceKnowledge of blockchain technology, technical troubleshooting skills
Work EnvironmentCustomer service centers, online chat, email supportTechnical support teams, online platforms, remote troubleshooting
Industry UsageCryptocurrency exchanges, wallets, trading platformsBlockchain development firms, crypto startups, tech companies
Search & Comparison IntentUnderstanding customer support roles in cryptoTechnical support roles related to blockchain tech

Weekend Cryptocurrency Customer Support focuses on assisting users with account issues, transactions, and general inquiries related to cryptocurrencies. In contrast, Weekend Blockchain Support Specialists handle more technical tasks, such as troubleshooting blockchain network problems and supporting blockchain applications. Both roles require familiarity with crypto concepts, but the support specialist role demands deeper technical knowledge of blockchain technology.

What are the most commonly searched types of Cryptocurrency Customer Support jobs in Virginia?

The most popular types of Cryptocurrency Customer Support jobs in Virginia are:

What are popular job titles related to Weekend Cryptocurrency Customer Support jobs in Virginia?

For Weekend Cryptocurrency Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Weekend Cryptocurrency Customer Support jobs in Virginia look for?

The top searched job categories for Weekend Cryptocurrency Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Weekend Cryptocurrency Customer Support jobs?

Cities in Virginia with the most Weekend Cryptocurrency Customer Support job openings:

Dark Web/Crypto Currency Analyst

KACE

Falls Church, VA

$115K - $135K/yr

Full-time

Posted 24 days ago


Job description

Title: Dark Web/Crypto Currency Analyst

Location: Falls Church, VA

Security Clearance: Top Secret Clearance desired

Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent

Salary: Approximately $115,000-135,000 Annually

Level: ISA II-D

About KACE:

KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government's most complex challenges.

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation's safety, security and performance.

We're proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we've built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.

The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary:

The Dark Web Analyst supports the program agnostic Analytics Group within National Headquarters and conducts open-source analysis to identify and develop intelligence on targets operating on the clear and dark webs for all Inspection Service investigations. The analyst provides actionable intelligence through cryptocurrency tracking and analysis, open source and dark web intelligence and social media analysis, geospatial mapping and data visualization, and USPS backend and network data exploitation.

Essential Functions and Responsibilities:

  • Experience in open or all source intelligence gathering and analysis.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple projects and tasks with competing priorities and meet deliverables.
  • Demonstrated experience in using cyber intelligence tools and software tools to actively search and mine the publicly available Internet and the dark net/deep web.
  • Advanced understanding of the methods used by cyber-criminals to hide themselves on the Internet, how the cyber-criminals conduct online business and what are the various marketplaces and forums the cyber- criminals operate within.
  • Ability to use technology solutions to actively search, analyze and prioritize the various marketplaces and cyber-criminals to identify high value targets, analyze and trace cryptocurrency.
  • Ability to conduct analyses and research and to report results using tabular, pictorial or graphical techniques.
  • Demonstrated experience in visual tools such as Qlik, Microstrategy, Tableau and/or i2 Analyst Notebook.
  • Ability to provide summary and detailed results to various levels of an organization in formats which are easy to understand; showing conclusions and relationships.
  • Evaluate Internet information from social media, chats, forums, dark net, TOR network, news feeds, internet relay chats cryptocurrency and blockchain data, and other sources of data openly available on the Internet.
  • Perform a prioritized assessment of the data to identify the most critical and reliable data in order to identify cryptocurrency usage, locations, accounts, services, travels, email addresses, IP addresses and other pattern of life data in an effort to determine physical attribution of an Internet identity.
  • Conduct blockchain analysis, trace the flow of funds, and complete comprehensive reports and charts, with their findings.
  • Analyze cryptocurrency exchange subpoena returns and provide comprehensive analysis on the contents of those returns in the context of the inspector's investigation.
  • Respond to Requests for Assistance/Information for USPIS investigations, responsibilities and areas of concern.
  • Provide subject matter expertise in cryptocurrency and blockchain technology, provide training and guidance to inspectors and other analysts within the organization.
  • Provide intelligence and investigative reports which represent the steps taken, the data sources reviewed, and the conclusions drawn from the evaluation of the Internet information.

Minimum Qualifications & Skills:

Bachelor's degree from an accredited college or university is preferred, and a minimum of 5 years of relevant work experience supporting Crypto Currency investigations is required.

Clearance:

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements:

  • Must be a U.S Citizen or Legal Permanent Resident.
  • Favorable credit check for all cleared positions
  • Successfully passing a background investigation including drug screening.
  • Residency requirement - 3 consecutive years in the last 5 years.

Physical Requirements/Working Conditions:

  • Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
  • Climbing/Stooping/Kneeling: 10% of the time.
  • Lifting/Pulling/Pushing: 10%
  • Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
  • Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.comKACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@kacecompany.com.