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As of Jun 13, 2026, the average hourly pay for weekend countrywide in the United States is $12.19, according to ZipRecruiter salary data. Most workers in this role earn between $10.34 and $13.46 per hour, depending on experience, location, and employer.
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Customer Service Representative - Best Friends Pet Hotel

Customer Service Representative - Best Friends Pet Hotel

BEST FRIENDS PET CARE INC

Huntingdon Valley, PA

$15 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Best Friends Pet Care rating

4.7

Company rating: 4.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

31st of 35 rated pet care providers

Job description

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

 We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

· ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general  

  questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Skills Required

  • Possess a love of animals
  • Displays a professional manner at all times
  • Ability to work evenings, weekends & holidays
  • Lift/carry 40 pounds or more
  • Able to stand/walk for eight hours a day
  • Able to work in a fast-paced environment
  • Able to work on a computer system
  • Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

  • Welcomes both human and pet guests
  • Can correctly identify animal body language/behavior
  • Follows safe handling procedures
  • Checking in and out of pet guests while providing excellent customer service
  • Escorts pets to and from their rooms
  • Takes reservations over the phone
  • Can work both individually and as a team player while performing duties
  • Contributes in maintaining the cleanliness of the facility
  • Communication with management and other team members

Required Education

  • High School Graduate or Equivalent
  • At least 1 year of professional animal experience

The hourly pay range for this position is $15.00–$17.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs.

What Best Friends Pet Care employees say

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