Job Summary:
Booz Allen Hamilton is seeking a Tier 1 Operations Support Specialist to enhance system resilience and efficiency for the Intelligence Community. The role involves troubleshooting system issues, implementing monitoring tools, and automating processes to support uninterrupted operations.
Responsibilities:
• 1+ years of experience in a technical support role such as IT operations or help desk
• Experience performing initial troubleshooting for system, application, or network issues
• Experience using ticketing or incident management tools such as JIRA or ServiceNow
• Experience with Linux or Windows system administration fundamentals
• Ability to follow standard operating procedures and document actions clearly
• Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays
• TS/SCI clearance with a polygraph
• HS diploma or GED
• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of hire
• Experience monitoring enterprise systems, dashboards, logs, or mission applications
• Experience escalating incidents to higher-tier teams
• Knowledge of on‑call processes, after‑hours support models, or operational recall procedures
• Ability to communicate effectively with technical and non-technical staff through strong written and verbal communication skills
• Ability to work independently in a high‑tempo environment
• Bachelor's degree
• Security+ or Network+ certification
• Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals certification
Qualifications:
Required:
• 1+ years of experience in a technical support role such as IT operations or help desk
• Experience performing initial troubleshooting for system, application, or network issues
• Experience using ticketing or incident management tools such as JIRA or ServiceNow
• Experience with Linux or Windows system administration fundamentals
• Ability to follow standard operating procedures and document actions clearly
• Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays
• TS/SCI clearance with a polygraph
• HS diploma or GED
• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of hire
Preferred:
• Experience monitoring enterprise systems, dashboards, logs, or mission applications
• Experience escalating incidents to higher-tier teams
• Knowledge of on‑call processes, after‑hours support models, or operational recall procedures
• Ability to communicate effectively with technical and non-technical staff through strong written and verbal communication skills
• Ability to work independently in a high‑tempo environment
• Bachelor's degree
• Security+ or Network+ certification
• Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals certification
Company:
Booz Allen Hamilton is a consulting firm that specializes in analytics, technology, and engineering. Founded in 1914, the company is headquartered in Mclean, USA, with a team of 10001+ employees. The company is currently Late Stage.