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Weekend Chat Support Jobs in Waterloo, IA (NOW HIRING)

Rada Cutlery

Customer Service Representative

Waverly, IA · On-site

$20 - $24/hr

  • Medical

  • Retirement

  • PTO

Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and establish a positive rapport with every customer. * Process customer orders and requests in a ...

Rada Cutlery

Customer Service Representative

Waverly, IA · On-site

$20 - $24/hr

  • Medical

  • Retirement

  • PTO

Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and establish a positive rapport with every customer. * Process customer orders and requests in a ...

Heartland Co-op

Customer Service Representative I

Waterloo, IA · On-site

$15.75 - $21.50/hr

... chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving ... Team Work - Supports everyone's efforts to succeed . * Organizational Support - Follows policies ...

New

Heartland Co-op

Customer Service Representative I

Washburn, IA · On-site

$14.75 - $20/hr

... chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving ... Team Work - Supports everyone's efforts to succeed . * Organizational Support - Follows policies ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Waterloo, IA

Weekend Chat Support information

See Waterloo, IA salary details

$14

$25

$44

How much do weekend chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for weekend chat support in Waterloo, IA is $25.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.98 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Waterloo, IA?

The most popular types of Chat Support jobs in Waterloo, IA are:

What are popular job titles related to Weekend Chat Support jobs in Waterloo, IA?

For Weekend Chat Support jobs in Waterloo, IA, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Waterloo, IA look for?

The top searched job categories for Weekend Chat Support jobs in Waterloo, IA are:

Weekend Chat Support jobs near you

Customer Service Representative

Rada Cutlery

Waverly, IA • On-site

$20 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Description

Are you a charismatic individual with a passion for customer service and a flair for developing professional relationships? Do you love the idea of representing a trusted, Made-in-the-USA brand, showcasing your ability for helping others, and having opportunities for growth and development? Join our team at Rada Mfg. Co., where innovation meets tradition.


Since 1948, Rada Mfg. Co. has been an icon in the Cedar Valley, producing high-quality kitchen cutlery and accessories. We are a team that values dedication, collaboration, and creativity. Now, we're looking for a dynamic Customer Service Representative to join our team.

What You'll Do:

  • Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and establish a positive rapport with every customer.
  • Process customer orders and requests in a timely manner with accuracy.
  • Set up new customer accounts and make account adjustments as needed.
  • Work with several online customer ordering and sales tracking platforms.
  • Send out sales material via chat, email, and mail.
  • Coach fundraising leaders and resellers through account registration, submit orders, and review dashboard details and selling channels.
  • Make outbound phone calls to existing customers and occasionally to potential customers.

Requirements

Who You Are:

  • You have excellent communication skills, with a knack for connecting with others.
  • You're confident with technology and have the ability to navigate through multiple computer applications efficiently and accurately.
  • You have a strong understanding of Microsoft Products (e.g., Word, Excel, and Outlook).
  • You're organized, detail-oriented, and able to juggle multiple tasks.
  • You are curious, like to learn, and always looking for ways to elevate your work.
  • You enjoy collaborating with other team members.
  • Previous customer service or sales experience is a plus.

Why Join Rada?

  • Be part of a brand with over 75 years of American craftsmanship and a deep connection to our community.
  • Enjoy a consistent 8:00 am to 4:30 pm, Monday-Friday schedule.
  • Competitive salary and a generous benefits package that includes health insurance, paid time off, a 401(k) match, and more.

Ready to join the sharpest team in Waverly?


Apply