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Weekend Chat Support Jobs in Cumming, GA (NOW HIRING)

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations ... Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of ...

MAPCO Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations ... Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... weekend or after-hours support expected (exceptions for special projects) * Benefits include:

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... No weekend or after-hours support expected (exceptions for special projects) * Benefits include:

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... No weekend or after-hours support expected (exceptions for special projects) * Benefits include:

GDR Group

Desktop Support Technician

Duluth, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... No weekend or after-hours support expected (exceptions for special projects) * Benefits include:

Hired by Matrix

Be Seen First

IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

Experience supporting users via phone, chat, and ticketing systems. * Strong interpersonal skills ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...

OkWhen

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. * Support occasional early morning, evening, or weekend events when required. Customer Education * Guide ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. * Support occasional early morning, evening, or weekend events when required. Customer Education * Guide ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. * Support occasional early morning, evening, or weekend events when required. Customer Education * Guide ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. * Support occasional early morning, evening, or weekend events when required. Customer Education * Guide ...

Ministrybrands

Client Support Specialist

Alpharetta, GA · Hybrid

$17.50 - $23.75/hr

Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Providetimelyresponses to customer service inquiries via product ticket system, emails,live chat ...

Ministry Brands

Client Support Specialist

Alpharetta, GA · On-site

$17.50 - $23.75/hr

Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Provide timely responses to customer service inquiries via product ticket system, emails, live chat ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues. * Troubleshoot and resolve technical issues related to the ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Cumming, GA

Weekend Chat Support information

See Cumming, GA salary details

$12

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$39

How much do weekend chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for weekend chat support in Cumming, GA is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Cumming, GA?

The most popular types of Chat Support jobs in Cumming, GA are:

What are popular job titles related to Weekend Chat Support jobs in Cumming, GA?

For Weekend Chat Support jobs in Cumming, GA, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Cumming, GA look for?

The top searched job categories for Weekend Chat Support jobs in Cumming, GA are:

What cities near Cumming, GA are hiring for Weekend Chat Support jobs?

Cities near Cumming, GA with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you

Store Support Center Agent

Mapco Express

Lawrenceville, GA • On-site

$20 - $22/hr

Full-time

Re-posted 2 days ago

Job description

Company: Majors Management
Position Title: Store Support Center Agent
Reports to: Help Desk Manager
Job Type: Full Time
Status: Non-Exempt
Pay Range: $20-$22/hr depending on experience
Location: Onsite, Lawrenceville, GA
Schedule: Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations
Start Date: Early August
The Store Support Agent is the primary front-line point of contact for the Store Support Center, delivering "One Number, One Team, One Experience" service to Majors Management and MAPCO store locations. This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), Facility & Maintenance (troubleshooting and dispatch), and Customer/Guest Experience (CCT). The Agent is responsible for accurately diagnosing the caller's issue, resolving it directly whenever possible, and following documented escalation, dispatch, or handoff procedures when it falls outside Tier 1 scope. This is a cross-trained, multi-domain role supporting the organization's move from five separate, disconnected support lines to a single unified support experience.
PRIMARY RESPONSIBILITIES
General/Cross Functional
  • Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of entry for all store support needs
  • Use structured intake and triage questions to correctly identify whether a contact is a Store Technology, Facility & Maintenance, or CCT/Guest Experience issue
  • Create, document, and update every contact as a ticket in Zendesk with accurate categorization, notes, and resolution steps - no verbal-only resolutions
  • Apply Knowledge Base (KB) articles as the first line of resolution; use AI-assisted tools (Cognigy IVA, NICE Mpower Copilot) to confirm - not originate - categorization and resolution steps
  • Follow published severity definitions and SLA targets for response and resolution; escalate promptly when a case exceeds Tier 1 scope or SLA risk
  • Flag recurring or unusual issues to the Team Lead for Root Cause Analysis (RCA) and KB improvement
  • Meet or exceed individual performance targets for Average Handle Time (AHT), First Contact Resolution (FCR), adherence/shrinkage, and quality scores
  • Escalate unresolved issues to Tier 2 support with complete notes, following the documented escalation matrix
  • Other duties as assigned

Store Technology (IT) Support
  • Provide Tier 1 troubleshooting for in-store point-of-sale (POS) systems, handheld scanning devices, related peripherals, and password resets
  • Assist with basic network connectivity issues (e.g., register/lane connectivity, printer connectivity, terminal reboots) using documented triage steps
  • Support label printer setup, error resolution, and basic maintenance guidance
  • Walk store personnel through step-by-step resolution scripts for common POS, register, and device errors

Facility & Maintenance Support (Troubleshooting & Dispatch)
  • Field facility and equipment calls, including fuel dispensing equipment, tank monitoring systems, HVAC, refrigeration, electrical, and plumbing issues
  • Apply Tier 1 troubleshooting steps before dispatch (e.g., basic reset procedures, alarm code lookups, safety checks) to resolve issues without a truck roll where possible
  • Determine appropriate priority/severity level and dispatch a technician or vendor when an issue cannot be resolved remotely, following the FM Dashboard workflow
  • Accurately log work orders, including trade, issue type, and priority, ensuring data quality (e.g., never logging a bare "General" category without the associated trade)
  • Coordinate with overnight/after-hours vendor coverage (e.g., Guardian Fueling Technologies) for calls outside internal team hours, per current coverage model
  • Provide store personnel with safety guidance for urgent facility conditions (e.g., fuel spill, gas smell, power outage) and follow emergency escalation protocol

Customer/Guest Experience (CCT)
  • Support store-facing customer and guest experience concerns, including loyalty program issues, promotions, and account/portal access questions
  • Assist with mystery shop, guest complaint, and satisfaction-related inquiries per documented procedures
  • Communicate clearly on order, licensing, banking, and site-change matters that intersect with the guest experience function

QUALIFICATIONS
  • Basic familiarity with point-of-sale systems, retail technology, or facility/maintenance concepts preferred; full training provided on all company-specific systems and platforms
  • Comfortable navigating multiple systems simultaneously (phone platform, ticketing, KB, dispatch tools) while on a live call
  • Commitment to delivering courteous, efficient service to store personnel and guests on every contact
  • Ability to correctly assess severity/urgency and decide when to resolve, dispatch, or escalate
  • Clear verbal communication with callers and precise, complete written documentation in Zendesk/FM Dashboard
  • Willingness to cross-train across all three support domains as the Store Support Center matures through each rollout phase
  • Ownership of ticket outcomes and follow-through until resolution or proper handoff
  • Willingness to learn ticketing platform (NICE CXone), an AI-assisted support tool (Cognigy IVA) and agent-assist tool (NICE Mpower Copilot), a ticketing and Knowledge Base system (Zendesk), Salesforce, and a maintenance dispatch and work order tracking tool (FM Dashboard)

EDUCATION and/or EXPERIENCE
  • High school diploma or equivalent required; associate degree or relevant technical certification a plus
  • 1+ years of experience in a customer service, help desk, or call center environment (preferred)

REPORTING AND PERFORMANCE METRICS
  • First Contact Resolution (FCR) rate
  • Ticket documentation accuracy and completeness
  • Adherence to schedule and shrinkage targets
  • Quality assurance (QA) call/ticket review scores
  • Escalation appropriateness (right issue, right tier, right time)
  • Store/guest satisfaction (CSAT) feedback

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.

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