Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
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Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Donor Centre Manager
Winnipeg, MB · On-site
CA$114K - CA$135K/yr
Vital Centre, Winnipeg . The Collections Teamis responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day. In this ...
Donor Centre Manager
Winnipeg, MB · On-site
CA$114K - CA$135K/yr
Vital Centre, Winnipeg . The Collections Teamis responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day. In this ...
Qualifications Previous customer service, call centre, appointment setting, or dealership experience is considered an asset. Strong verbal communication and interpersonal skills. Comfortable making ...
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Qualifications Previous customer service, call centre, appointment setting, or dealership experience is considered an asset. Strong verbal communication and interpersonal skills. Comfortable making ...
Présence Hybride Numéro de poste 33497 Catégorie Professionnel Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 17-mar ...
Présence Hybride Numéro de poste 33497 Catégorie Professionnel Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 17-mar ...
Agent de recouvrement
Winnipeg, MB · On-site
Une carrière en tant qu'Agent de Recouvrement dans l'équipe de One Equipment à la Banque Nationale consiste à agir en tant que professionnel axé sur le client, ayant une excellente approche des ...
Agent de recouvrement
Winnipeg, MB · On-site
Une carrière en tant qu'Agent de Recouvrement dans l'équipe de One Equipment à la Banque Nationale consiste à agir en tant que professionnel axé sur le client, ayant une excellente approche des ...
Une carrière en tant qu'Agent de Recouvrement dans l'équipe de One Equipment à la Banque Nationale consiste à agir en tant que professionnel axé sur le client, ayant une excellente approche des ...
Une carrière en tant qu'Agent de Recouvrement dans l'équipe de One Equipment à la Banque Nationale consiste à agir en tant que professionnel axé sur le client, ayant une excellente approche des ...
Setter
Winnipeg, MB · On-site
Job Title: SetterAddress : 1620 Kenaston Blvd, Winnipeg, MB, R3P 0Y4Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and bubbly personalities to join ...
Setter
Winnipeg, MB · On-site
Job Title: SetterAddress : 1620 Kenaston Blvd, Winnipeg, MB, R3P 0Y4Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and bubbly personalities to join ...
Must be able to work a variety of shifts including days and weekends * You're aligned with our ... Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred ...
Must be able to work a variety of shifts including days and weekends * You're aligned with our ... Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred ...
... call centre or phone-based customer service experience, taking a high volume of calls (40+ per day). * Personal flexibility to work shift work, including weekends. * Ability to work on a hybrid ...
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... call centre or phone-based customer service experience, taking a high volume of calls (40+ per day). * Personal flexibility to work shift work, including weekends. * Ability to work on a hybrid ...
Monitoring Specialist I
Winnipeg, MB · Hybrid
CA$22/hr
Shift premiums are available for evening and weekend hours and our work schedules are consistent ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Winnipeg, MB · Hybrid
CA$22/hr
Shift premiums are available for evening and weekend hours and our work schedules are consistent ... Experience in a call center environment Advanced knowledge of English is required because you will ...
MB · On-site
Working in a call center environment, you will be selling and upgrading CAA memberships to both ... weekend. Must reside in Manitoba. This position begins with paid training. Day one is a virtual ...
MB · On-site
Working in a call center environment, you will be selling and upgrading CAA memberships to both ... weekend. Must reside in Manitoba. This position begins with paid training. Day one is a virtual ...
The ideal candidate must have some daytime availibility, we well as weekends. Our stores, teams and ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...
The ideal candidate must have some daytime availibility, we well as weekends. Our stores, teams and ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...
The ideal candidate must have some daytime availibility, we well as weekends. Our stores, teams and ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...
Quick apply
The ideal candidate must have some daytime availibility, we well as weekends. Our stores, teams and ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...
Part Time Cashier & Cooks
Lockport, MB · On-site
... and weekends . This successful candidate will be responsible for providing hot food served fast ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Part Time Cashier & Cooks
Lockport, MB · On-site
... and weekends . This successful candidate will be responsible for providing hot food served fast ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts * Ability to maneuver on sales floor and stockroom; climb ladder, lift and ...
Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts * Ability to maneuver on sales floor and stockroom; climb ladder, lift and ...
Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts * Ability to maneuver on sales floor and stockroom; climb ladder, lift and ...
Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts * Ability to maneuver on sales floor and stockroom; climb ladder, lift and ...
Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts * Ability to maneuver on sales floor and stockroom; climb ladder, lift and ...
Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts * Ability to maneuver on sales floor and stockroom; climb ladder, lift and ...
... and weekends . This successful candidate will be responsible for providing hot food served fast ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Quick apply
... and weekends . This successful candidate will be responsible for providing hot food served fast ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Titre du posteReprsentant(e), Centre de services en milieu ruralOverview As the FLS Service Centre Representative, you are responsible for providing face-to-face customer service related to Manitoba ...
Titre du posteReprsentant(e), Centre de services en milieu ruralOverview As the FLS Service Centre Representative, you are responsible for providing face-to-face customer service related to Manitoba ...
Weekend Call Center information
What is a weekend call center representative?
Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.
What challenges do weekend call center representatives face, and how can they manage them?
Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.
What skills and qualifications are needed to thrive as a weekend call center representative?
To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.
What is the difference between Weekend Call Center vs Customer Service Representative?
| Aspect | Weekend Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, often in shifts including weekends | Office or remote, handling customer inquiries |
| Industry Usage | Common in telecommunications, retail, and tech | Used across various industries like retail, finance, healthcare |
| Search & Comparison Intent | Focus on weekend availability and call center roles | Broader customer service roles, not limited to weekends |
The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.
What are the most commonly searched types of Call Center jobs in Manitoba? The most popular types of Call Center jobs in Manitoba are:
What are popular job titles related to Weekend Call Center jobs in Manitoba? For Weekend Call Center jobs in Manitoba, the most frequently searched job titles are:
What job categories do people searching Weekend Call Center jobs in Manitoba look for? The top searched job categories for Weekend Call Center jobs in Manitoba are:
What cities in Manitoba are hiring for Weekend Call Center jobs? Cities in Manitoba with the most Weekend Call Center job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 9 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development