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Weekend Call Center Manager Jobs in Texas (NOW HIRING)

A-Star Heat & Air

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Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Occasional weekend on-call support as needed. Benefits: This position is eligible for medical ... The Call Center Manager will oversee the day-to-day operations of an inbound contact center while ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ... Must be flexible and have the ability to work weekends if needed!

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ... Must be flexible and have the ability to work weekends if needed!

MCI Careers

Experienced Call Center Manager

Dallas, TX · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

MCI Careers

Experienced Call Center Manager

Killeen, TX · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

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All JobsCall Center JobsWeekend Call Center Manager JobsWeekend Call Center Manager Jobs in Texas

Weekend Call Center Manager information

What is the difference between Weekend Call Center Manager vs Customer Service Supervisor?

AspectWeekend Call Center ManagerCustomer Service Supervisor
CredentialsTypically requires management experience, call center knowledge, and sometimes a bachelor’s degreeUsually requires customer service experience, with some roles preferring supervisory or team lead experience
Work EnvironmentOversees call center operations during weekends, managing staff and performanceSupervises customer service team, often during regular hours, focusing on service quality
Industry UsageCommon in call centers, telecommunications, and service industriesWidely used across retail, banking, and service sectors

The main difference is that a Weekend Call Center Manager oversees call center operations specifically during weekends, focusing on management and performance, while a Customer Service Supervisor typically manages customer service teams during regular hours, emphasizing service quality and team support.

What are the most commonly searched types of Weekend Call Center jobs in Texas?

The most popular types of Weekend Call Center jobs in Texas are:

Weekend Call Center Manager jobs near you

Call Center Manager

Fort Worth, TX • On-site

Serenity Mental Health Centers
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Serenity Mental Health Centersexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.
If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.
No Healthcare Experience? We've Got You.
We're not hiring for medical know-how - we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive - we'll teach you the rest.
The Role: Call Center Manager Fort Worth, TX
As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.
What You'll Be Doing:
  • Supervise and coach call center team to deliver top-tier patient service
  • Improve call center metrics while ensuring quality patient interactions
  • Monitor and analyze call center performance data to drive continuous improvement
  • Create and maintain standard operating procedures for patient communication
  • Lead training initiatives on healthcare regulations and company policies
  • Collaborate with clinical teams to ensure seamless patient care coordination
  • Manage schedules to ensure coverage across all time zones
  • Handle escalated patient concerns with empathy and resolution focus
  • Ensure HIPAA compliance and patient confidentiality in all interactions

What You Need:
  • 7+ years of call center management experience, healthcare setting strongly preferred
  • Solid working knowledge of Workforce Management systems and practices
  • Excellence in developing and motivating customer service teams
  • Data-driven approach to performance management and process improvement
  • Track record of improving customer satisfaction metrics and team performance
  • Crisis management experience and ability to handle sensitive situations
  • Experience with healthcare scheduling systems and EMR platforms a plus
  • Strong understanding of HIPAA regulations and healthcare compliance requirements

Why You'll Love Working at Serenity:
  • Competitive pay based on experience
  • Luxe-level benefits: We cover 90% of medical, dental & vision
  • 401(k) - because your future deserves self-care too
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
  • Employee Referral Program
  • Opportunity for advancement and professional development

Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

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