$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
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$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Boca Raton, FL · On-site
$58K - $68K/yr
Availability to weekends. * Ability to build rapport with customers. * Contribute to the ... Google Customer Reviews: 94% How Our Call Center Managers Are Set Up For Success? * Ongoing ...
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Boca Raton, FL · On-site
$58K - $68K/yr
Availability to weekends. * Ability to build rapport with customers. * Contribute to the ... Google Customer Reviews: 94% How Our Call Center Managers Are Set Up For Success? * Ongoing ...
Boca Raton, FL · On-site
$58K - $68K/yr
Availability to weekends. * Ability to build rapport with customers. * Contribute to the ... Google Customer Reviews: 94% How Our Call Center Managers Are Set Up For Success? * Ongoing ...
Quick apply
Boca Raton, FL · On-site
$58K - $68K/yr
Availability to weekends. * Ability to build rapport with customers. * Contribute to the ... Google Customer Reviews: 94% How Our Call Center Managers Are Set Up For Success? * Ongoing ...
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
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Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
West Palm Beach, FL · On-site
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
West Palm Beach, FL · On-site
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
Miami, FL · On-site
Description As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 ...
Miami, FL · On-site
Description As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 ...
Miami, FL · On-site
$75K/yr
As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 callers working ...
Quick apply
Miami, FL · On-site
$75K/yr
As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 callers working ...
Saint Petersburg, FL · Remote
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Job Type: Full-Time (Availability to work on weekends) COMPENSATION DETAILS: $3,000 - 5,000 per ...
Saint Petersburg, FL · Remote
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Job Type: Full-Time (Availability to work on weekends) COMPENSATION DETAILS: $3,000 - 5,000 per ...
Saint Petersburg, FL · On-site +1
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Job Type: Full-Time (Availability to work on weekends) COMPENSATION DETAILS: $3,000 - 5,000 per ...
Saint Petersburg, FL · On-site +1
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Job Type: Full-Time (Availability to work on weekends) COMPENSATION DETAILS: $3,000 - 5,000 per ...
... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...
... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
Quick apply
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
Quick apply
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...
This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...
This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...
This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...
| Aspect | Weekend Call Center Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires management experience, call center knowledge, and sometimes a bachelor’s degree | Usually requires customer service experience, with some roles preferring supervisory or team lead experience |
| Work Environment | Oversees call center operations during weekends, managing staff and performance | Supervises customer service team, often during regular hours, focusing on service quality |
| Industry Usage | Common in call centers, telecommunications, and service industries | Widely used across retail, banking, and service sectors |
The main difference is that a Weekend Call Center Manager oversees call center operations specifically during weekends, focusing on management and performance, while a Customer Service Supervisor typically manages customer service teams during regular hours, emphasizing service quality and team support.
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
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W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
