Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Quick apply
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Part-Time Fulfillment Centre Associate Are you looking for a new challenge or an opportunity to ... Availability for evenings, weekends, and peak periods is required Why Join Us * Gain hands-on ...
Part-Time Fulfillment Centre Associate Are you looking for a new challenge or an opportunity to ... Availability for evenings, weekends, and peak periods is required Why Join Us * Gain hands-on ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call out based position * Candidates must be local to Edmonton or surrounding areas Responsibilities * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Call out based position * Candidates must be local to Edmonton or surrounding areas Responsibilities * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional safety and quality ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional safety and quality ...
We are hiring for full-time Universal Financial Associates & Financial Advisors to join our Member ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
We are hiring for full-time Universal Financial Associates & Financial Advisors to join our Member ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
Transfer Agent
Edmonton, AB · Remote
... No weekends 📞 What You'll Do Speak with interested consumers using our automated dialing ... Your full name (spell it slowly) Your previous sales or call center experience Why YOU will be our ...
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Transfer Agent
Edmonton, AB · Remote
... No weekends 📞 What You'll Do Speak with interested consumers using our automated dialing ... Your full name (spell it slowly) Your previous sales or call center experience Why YOU will be our ...
Insurance Account Sales Representative
CA$45K - CA$60K/yr
We are not a high pressure call center enviroment we are a small insurance office and we are ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...
Insurance Account Sales Representative
CA$45K - CA$60K/yr
We are not a high pressure call center enviroment we are a small insurance office and we are ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...
Insurance Account Sales Representative
CA$45K - CA$60K/yr
We are not a high pressure call center enviroment we are a small insurance office and we are ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...
Quick apply
Insurance Account Sales Representative
CA$45K - CA$60K/yr
We are not a high pressure call center enviroment we are a small insurance office and we are ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...
Administrative Support V
CA$31.09 - CA$37.81/hr
Shift Pattern: Days, Evenings, Weekends * Days Off: As Per Rotation * Minimum Salary: $31.09 ... Call Centre experience. Demonstrated coaching and mentoring experience. Experience working in a ...
New
Administrative Support V
CA$31.09 - CA$37.81/hr
Shift Pattern: Days, Evenings, Weekends * Days Off: As Per Rotation * Minimum Salary: $31.09 ... Call Centre experience. Demonstrated coaching and mentoring experience. Experience working in a ...
New
Remote Sales Executive - Outbound Focus
Edmonton, AB · Remote
CA$17.05/hr
As an Outbound Sales Associate , you will ensure customers receive the best value for all their ... Experience working in a call center, specifically in a role focused on outbound sales. * A minimum ...
Quick apply
Remote Sales Executive - Outbound Focus
Edmonton, AB · Remote
CA$17.05/hr
As an Outbound Sales Associate , you will ensure customers receive the best value for all their ... Experience working in a call center, specifically in a role focused on outbound sales. * A minimum ...
Remote Sales Executive - Outbound Focus
Edmonton, AB · Remote
CA$17.05/hr
As an Outbound Sales Associate , you will ensure customers receive the best value for all their ... Experience working in a call center, specifically in a role focused on outbound sales. * A minimum ...
Quick apply
Remote Sales Executive - Outbound Focus
Edmonton, AB · Remote
CA$17.05/hr
As an Outbound Sales Associate , you will ensure customers receive the best value for all their ... Experience working in a call center, specifically in a role focused on outbound sales. * A minimum ...
Sales Representative
$18 - $20/hr
Prior call center experience is considered an asset * Excellent customer service skills (friendly ... Weekend availability Supplemental pay * Tips * Bonus pay Benefits * Health insurance * Dental ...
Sales Representative
$18 - $20/hr
Prior call center experience is considered an asset * Excellent customer service skills (friendly ... Weekend availability Supplemental pay * Tips * Bonus pay Benefits * Health insurance * Dental ...
Sales Representative
$18 - $20/hr
Prior call center experience is considered an asset * Excellent customer service skills (friendly ... Weekend availability Supplemental pay * Tips * Bonus pay Benefits * Health insurance * Dental ...
Sales Representative
$18 - $20/hr
Prior call center experience is considered an asset * Excellent customer service skills (friendly ... Weekend availability Supplemental pay * Tips * Bonus pay Benefits * Health insurance * Dental ...
Weekend Call Center Associate information
What is the difference between Weekend Call Center Associate vs Customer Service Representative?
| Aspect | Weekend Call Center Associate | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic communication skills | High school diploma or equivalent; strong communication skills |
| Work Environment | Call centers, primarily during weekends and evenings | Office or remote, full-time or part-time, varied shifts |
| Industry Usage | Customer support, telecommunication, retail | Customer support across multiple industries |
| Search Intent | Weekend-specific roles, part-time support jobs | General customer service roles, full-time or part-time |
The Weekend Call Center Associate typically works during weekends in call center environments, focusing on customer support during specific hours. Customer Service Representatives may work full-time or part-time in various settings, handling broader customer inquiries. Both roles require strong communication skills and similar credentials, but their schedules and work environments differ.
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 28 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development