Call Centre Supervisor
CA$54K - CA$65K/yr
As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support. This is a hands-on operations ...
Call Centre Supervisor
CA$54K - CA$65K/yr
As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support. This is a hands-on operations ...
As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.This is a hands-on operations ...
As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.This is a hands-on operations ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
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Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Apply Early
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Part-Time Fulfillment Centre Associate Are you looking for a new challenge or an opportunity to ... Availability for evenings, weekends, and peak periods is required Why Join Us * Gain hands-on ...
Part-Time Fulfillment Centre Associate Are you looking for a new challenge or an opportunity to ... Availability for evenings, weekends, and peak periods is required Why Join Us * Gain hands-on ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional safety and quality ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional safety and quality ...
Call out based position * Candidates must be local to Edmonton or surrounding areas Responsibilities * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Call out based position * Candidates must be local to Edmonton or surrounding areas Responsibilities * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Transfer Agent
Edmonton, AB · Remote
... No weekends 📞 What You'll Do Speak with interested consumers using our automated dialing ... Your full name (spell it slowly) Your previous sales or call center experience Why YOU will be our ...
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Transfer Agent
Edmonton, AB · Remote
... No weekends 📞 What You'll Do Speak with interested consumers using our automated dialing ... Your full name (spell it slowly) Your previous sales or call center experience Why YOU will be our ...
Apply Early
Insurance Account Sales Representative
CA$45K - CA$60K/yr
We are not a high pressure call center enviroment we are a small insurance office and we are ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...
Insurance Account Sales Representative
CA$45K - CA$60K/yr
We are not a high pressure call center enviroment we are a small insurance office and we are ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...
Insurance Account Sales Representative
CA$45K - CA$60K/yr
We are not a high pressure call center enviroment we are a small insurance office and we are ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...
Quick apply
Apply Early
Insurance Account Sales Representative
CA$45K - CA$60K/yr
We are not a high pressure call center enviroment we are a small insurance office and we are ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...
Apply Early
Administrative Support IV - Scheduler
Edmonton, AB · On-site
CA$28.49 - CA$34.62/hr
Shift Pattern: Days, Evenings, Weekends * Days Off: As Per Rotation * Minimum Salary: $28.49 ... Call Center experience. Experience working in a unionized, health care and/or 24/7 environment.
Administrative Support IV - Scheduler
Edmonton, AB · On-site
CA$28.49 - CA$34.62/hr
Shift Pattern: Days, Evenings, Weekends * Days Off: As Per Rotation * Minimum Salary: $28.49 ... Call Center experience. Experience working in a unionized, health care and/or 24/7 environment.
Administrative Support IV - Scheduler
Edmonton, AB · On-site
CA$28.49 - CA$34.62/hr
Shift Pattern: Days, Evenings, Weekends * Days Off: As Per Rotation * Minimum Salary: $28.49 ... Call Center experience. Experience working in a unionized, health care and/or 24/7 environment.
Administrative Support IV - Scheduler
Edmonton, AB · On-site
CA$28.49 - CA$34.62/hr
Shift Pattern: Days, Evenings, Weekends * Days Off: As Per Rotation * Minimum Salary: $28.49 ... Call Center experience. Experience working in a unionized, health care and/or 24/7 environment.
The incumbent should be prepared to work evening shift and also on weekends Let's Talk About You ! * 1-3 years of call center and/or customer service experience is required for this role with on ...
The incumbent should be prepared to work evening shift and also on weekends Let's Talk About You ! * 1-3 years of call center and/or customer service experience is required for this role with on ...
Samsung Sales Associate - Southgate Centre - Part-Time
Edmonton, AB · On-site
CA$50K - CA$60K/yr
Overview Samsung Sales Associate | Part-Time | Southgate Centre, Edmonton, AB Do you have a passion ... Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based ...
Samsung Sales Associate - Southgate Centre - Part-Time
Edmonton, AB · On-site
CA$50K - CA$60K/yr
Overview Samsung Sales Associate | Part-Time | Southgate Centre, Edmonton, AB Do you have a passion ... Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based ...
Weekend Call Center Associate information
What is the difference between Weekend Call Center Associate vs Customer Service Representative?
| Aspect | Weekend Call Center Associate | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic communication skills | High school diploma or equivalent; strong communication skills |
| Work Environment | Call centers, primarily during weekends and evenings | Office or remote, full-time or part-time, varied shifts |
| Industry Usage | Customer support, telecommunication, retail | Customer support across multiple industries |
| Search Intent | Weekend-specific roles, part-time support jobs | General customer service roles, full-time or part-time |
The Weekend Call Center Associate typically works during weekends in call center environments, focusing on customer support during specific hours. Customer Service Representatives may work full-time or part-time in various settings, handling broader customer inquiries. Both roles require strong communication skills and similar credentials, but their schedules and work environments differ.
CA$54K - CA$65K/yr
Full-time
Medical, Dental, Vision, Life, PTO
Posted 19 days ago
Job description
Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group?
WELCOME HOME!
As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.
This is a hands-on operations leadership role responsible for coaching agents, onboarding new hires, managing schedules, and driving service performance in a fast-paced environment.
This role is ideal for a call centre leader who is ready to take ownership of team performance, training, and day-to-day operations.
About Trans Global Service
Trans Global Service (TGS) is the service organization of LFL Group, Canada’s largest retailer of furniture, appliances, and electronics.
With more than 300 team members across Canada, TGS provides appliance and furniture repair, installation, and assembly services for LFL customers, manufacturers, extended warranty companies and consumers.
- Lead, coach, and support a team of call centre agents to deliver consistent, high-quality customer service
- Train and onboard new hires, ensuring successful ramp-up and ongoing development
- Monitor KPIs and provide regular coaching and feedback to improve individual and team performance
- Manage daily service levels, queues, and workflow to meet operational and customer expectations
- Handle escalated customer and store issues to ensure timely and professional resolution
- Identify service challenges and improvement opportunities; collaborate with leadership on process and training enhancements
- Support inbound and outbound calls during peak periods as needed
Operational Leadership Responsibilities
- Develop and maintain agent schedules to ensure adequate staffing levels and achievement of service targets
- Process payroll and review timesheets to ensure accurate and timely compensation
- Coordinate vacation requests, leaves of absence, and shift changes while maintaining operational requirements
- Prepare performance reports and support service level reviews (internal and customer-facing)
- Act as a key liaison between customers, internal teams, and field service operations
- 1+ year of call centre or customer service experience required
-
Previous leadership, senior agent or coaching experience preferred
- Strong communication skills (verbal and written)
- Ability to coach, train, and develop employees in a fast-paced environment
- Strong problem-solving skills and ability to manage competing priorities
- Experience working with performance metrics and driving team results
- Proficiency with MS Office and call centre systems
- Flexibility to support some Saturday shifts on a rotational basis
- Bilingual (English/French) is a strong asset
- A flexible and comprehensive benefits package, including paid vacation, extended health/medical, dental, vision care, life and disability insurance, RRSP matching, subsidized transit passes and an on-site gym.
- Work-life balance: our call centre is open Monday–Friday 7am – 5pm and Saturdays 7am – 3:30pm. This role is primarily weekday shifts with one Saturday per month on a rotational basis.
- Modern workspace: brand-new office in NW Edmonton with natural light and collaborative spaces.
- Career Growth: TGS opens a multitude of future career opportunities, both inside TGS as well as at The Brick and other LFL Group divisions.
- Employee discounts on TGS services, Brick products and with partner companies such as mobile phones, fitness centre, insurance, hotels, car rentals, auto service and many more.
- Free Parking: on-site parking for your convenience.
At TGS, you’ll be part of a growing national service organization where strong leaders can make an immediate impact on team performance, customer experience, and operational results.
Apply today and take the next step in your leadership career with TGS and LFL Group.
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com