TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.ย
Recruiter Note: Remote position, but Candidate must reside within Norfolk, VA or nearby cities.
Duties:ย
- Answer and track incoming callsย
- Prepare and submit accurate, detailed reports in government systemsย
- Accurately record all details in accordance with proceduresย ย ย
- Conduct database and open-source researchย
- Route and escalate calls appropriatelyย
- Other duties, as assignedย
Requirements
- 3 + years experience in a call centerย
- Associates Degreeย or higher completed degree (May be substituted with additional work experience.)
- Proven ability to multitask simultaneously communicating and inputting dataย
- Strong written and verbal communication skillsย
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.ย
- Experience in handling sensitive informationย