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Weekend Box Office Manager Jobs in Massachusetts

This role requires flexibility, strong communication skills, and the ability to successfully manage ... Schedule includes days, evenings, nights, weekends, holidays, and special events based on ...

This role requires flexibility, strong communication skills, and the ability to successfully manage ... Schedule includes days, evenings, nights, weekends, holidays, and special events based on ...

This role requires flexibility,strong communicationskills, and the ability to successfully manage ... Schedule includes days, evenings, nights, weekends, holidays, andspecial eventsbased on operational ...

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Weekend Box Office Manager information

What is the difference between Weekend Box Office Manager vs Box Office Assistant?

AspectWeekend Box Office ManagerBox Office Assistant
Required CredentialsHigh school diploma; experience in sales or customer service; knowledge of ticketing systemsHigh school diploma; basic customer service skills; familiarity with ticketing software
Work EnvironmentLeads the box office team during weekends; manages sales and customer inquiriesAssists customers at the box office; handles ticket sales and inquiries
Employer & Industry UsageUsed in cinemas, theaters, and entertainment venues for weekend salesCommonly employed in similar venues to support daily operations

The Weekend Box Office Manager oversees weekend ticket sales, manages staff, and ensures smooth operations, requiring more experience and leadership skills. The Box Office Assistant supports daily ticketing tasks, focusing on customer service. Both roles are essential in the ticketing process but differ mainly in responsibility level and scope.

How to become a weekend box office manager?

To become a weekend box office manager, candidates typically need a high school diploma or equivalent, experience in retail or customer service, and strong organizational and communication skills. Prior experience with cash handling, ticketing systems, or theater operations is beneficial, and some employers may prefer candidates with management or supervisory experience. Flexibility to work weekends and evenings is often required in this role.

What are popular job titles related to Weekend Box Office Manager jobs in Massachusetts?

For Weekend Box Office Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Weekend Box Office Manager jobs in Massachusetts look for?

The top searched job categories for Weekend Box Office Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Weekend Box Office Manager jobs?

Cities in Massachusetts with the most Weekend Box Office Manager job openings:

Box Office Supervisor | Part-Time | Mullins Center (UMass-Amherst)

AEG

Amherst, MA • On-site

$17/hr

Part-time

Retirement

Re-posted 6 days ago


Key responsibilities

  • Supervise, support, and assist Box Office Attendants during daily operations and event shifts.

  • Train and mentor staff on the Paciolan ticketing system, customer service standards, and box office procedures.

  • Assist with programming ticketing systems for events, including ticket pricing, seating configurations, discounts, and event restrictions.


Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Box Office Supervisor is a part time role that will assist the Box Office Manager with the daily operation of the Box Office by supervising and supporting Box Office Attendants while ensuring exceptional customer service to all guests of the Mullins Center. This position requires a thorough understanding of the Paciolan ticketing system, event programming, seating configurations, and box office procedures. The Box Office Supervisor serves as a resource for staff, assists with resolving customer concerns, and helps ensure efficient and accurate box office operations for all events.
This role pays an hourly rate of $17.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until October 30, 2026.
Responsibilities
  • Supervise, support, and assist Box Office Attendants during daily operations and event shifts.
  • Train and mentor Box Office Attendants on the Paciolan ticketing system, customer service standards, and box office procedures.
  • Know and understand the operations of the Paciolan ticketing system and assist with troubleshooting ticketing issues.
  • Assist in programming ticketing systems for events, including ticket pricing, seating configurations, discounts, and event restrictions.
  • Familiarize yourself with each event, including ticket prices, discounts, restrictions, reserved or general admission seating, and event procedures.
  • Know and understand seating charts and configurations of the Mullins Center.
  • Ensure ticket transactions are completed efficiently and accurately while maintaining established box office procedures.
  • Prepare cash banks, reconcile daily ticket sales, and maintain accurate ticket inventory.
  • Open and close the box office as needed.
  • Assist with resolving escalated guest concerns and provide world-class customer service.
  • Operate the phone and respond to patron inquiries regarding events and ticketing.
  • Work closely with event promoters, venue staff, and management to ensure successful event operations.
  • Maintain confidentiality of customer and financial information.
  • Attend all home football games and ~80% of Mullins Center Events
  • Perform additional duties as assigned by the Box Office Manager.

Qualifications
  • 2-3 years of box office experience in a similar entertainment or sports venue preferred.
  • Previous supervisory or leadership experience preferred.
  • Ability to lead and support a team in a fast-paced environment.
  • Experience with the Paciolan ticketing system preferred.
  • Familiarity with Windows-based computers.
  • Possess excellent customer service and interpersonal skills.
  • Experience working with the public and handling cash.
  • Strong verbal communication skills.
  • Proven ability to work well with all levels of management and staff.
  • Strong analytical, problem-solving, and organizational skills.
  • Ability to work independently and as a productive member of a team.
  • Must be able to work a flexible schedule, including nights, weekends, and holidays.
  • Must be comfortable working in an environment with loud noise.

The University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.

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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992