Weekend Ascena Retail Jobs (NOW HIRING)

About usKnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role
The Specialistis responsible forhandlingKnitWellOmni-channel contacts, including phone calls, chats, texts, and emails, to provide sales and service support. This role is focused on building engaging relationships with customers,utilizingproduct knowledge, and deliveringexceptional personalservice for our external customers. The position ensures that inquiries are managed completely and accurately according to company standards while also supporting businessobjectives.

The impact you can have

Customer Focused Demeanor:Enthusiastically answer a high volume of incoming customer contacts.

High Level Service Skills:Usecustomer service skills tooptimizeeach customerinteraction.

Problem Resolution:Identifyand resolve customer inquiries, complaints, and problems to ensure satisfaction.

ProductExpert andKnowledge:Educate customers about products, services, promotions, and special campaigns.Maximize up-sell and cross-sell opportunities to promote company products and services.

Attention to Details Expert:Maintainaccuratecustomer data, including documentation of interactions.Schedule, assign, or follow up on customer inquiries per Customer Service Guidelines.

Problem-Solving Expertise:Suggest process improvements andparticipatein customer service initiatives for enhanced efficiency.

SystemManagement:Utilizetechnology tools effectively within established guidelines.

Privacy:Maintainconfidentiality of allcompanyand customer data.

Knowledge Expert:Participatein individual/team training and meetings to stay updated on knowledge and best practices.

MaintainPCI compliance:This role requires basic adherence to PCI compliance standards, as the Associate captures only theminimumnecessary customer payment information to complete transactions. The Associate follows established scripts and secure processes to protect sensitive data,demonstratesawareness of data privacy requirements, andcomplies withroutine monitoring to ensure proper handling of customer information.

Strong Judgment Skills:Escalate issues requiring additional resolution or indicating systemic problems to management.

Professionalism:Act with integrity, transparency, and respect while interacting with customers.

Customer Focused:Complete miscellaneous and specialized tasks to enhance customer satisfaction and meet center performance goals.

You'll bring to the role

High school diploma or GEDrequired.

1-3 years of customer service experience (retail and contact center experience preferred).

Excellent verbal and written communication skills.

Strong computerproficiencyin Microsoft Office and adaptability to company-provided technology.

Outstanding interpersonal and relationship-building skills.

Strong follow-up and problem-resolution abilities.

Ability to multitask effectively in a fast-paced environment.

Excellent organizational and communication skills.

Ability to work independently, adhere to a structured schedule, and manage daily tasks with minimal supervision.

Flexibility to work nights and weekends based on business needs.

Remote employees must have a strong internet connection (minimum 100 Mbps).

Key Competencies:

Customer Focus

Problem Solving

Benefits at KnitWell Group

Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online)

Support for your individual development plus career mobility within our family of brands

A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*

Medical, dental, vision insurance & 401(K) retirement*

Employee Assistance Program (EAP)

Time off - paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

Location:Corporate ascena - RemotePosition Type:Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business.The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.