Fresno, CA · On-site
$15 - $19.50/hr
Maintain a high level of professionalism and customer service etiquette in all interactions ... Willingness to work flexible hours, including evenings, weekends, and holidays if required. * Team ...
Quick apply
Fresno, CA · On-site
$15 - $19.50/hr
Maintain a high level of professionalism and customer service etiquette in all interactions ... Willingness to work flexible hours, including evenings, weekends, and holidays if required. * Team ...
Colton, CA · On-site
$16.90/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Colton, CA · On-site
$16.90/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Buellton, CA · On-site
$24 - $30/hr
Moderate the Jivo Chat (Spanish communication channel for international Spanish-speaking customers ... Act as Account Manager for Amazon to include: * Entering orders into our ERP in an accurate and ...
Buellton, CA · On-site
$24 - $30/hr
Moderate the Jivo Chat (Spanish communication channel for international Spanish-speaking customers ... Act as Account Manager for Amazon to include: * Entering orders into our ERP in an accurate and ...
$24 - $30/hr
Moderate the Jivo Chat (Spanish communication channel for international Spanish-speaking customers ... Act as Account Manager for Amazon to include: * Entering orders into our ERP in an accurate and ...
$24 - $30/hr
Moderate the Jivo Chat (Spanish communication channel for international Spanish-speaking customers ... Act as Account Manager for Amazon to include: * Entering orders into our ERP in an accurate and ...
Buellton, CA · On-site
$24 - $30/hr
Moderate the Jivo Chat (Spanish communication channel for international Spanish-speaking customers ... Act as Account Manager for Amazon to include: * Entering orders into our ERP in an accurate and ...
Quick apply
Buellton, CA · On-site
$24 - $30/hr
Moderate the Jivo Chat (Spanish communication channel for international Spanish-speaking customers ... Act as Account Manager for Amazon to include: * Entering orders into our ERP in an accurate and ...
Buellton, CA · On-site
$17.50 - $23/hr
Moderate the Jivo Chat (Spanish communication channel for international Spanish-speaking customers ... Act as Account Manager for Amazon to include: * Entering orders into our ERP in an accurate and ...
Buellton, CA · On-site
$17.50 - $23/hr
Moderate the Jivo Chat (Spanish communication channel for international Spanish-speaking customers ... Act as Account Manager for Amazon to include: * Entering orders into our ERP in an accurate and ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Redwood City, CA · On-site
$24 - $26/hr
Consistently provides superior customer service to customers via phone, email, and chat ... Ability to work at least one weekend day per week; flexibility to work early/late or varied days on ...
Redwood City, CA · On-site
$24 - $26/hr
Consistently provides superior customer service to customers via phone, email, and chat ... Ability to work at least one weekend day per week; flexibility to work early/late or varied days on ...
Amazon Freight, a key pillar within Amazon Supply Chain Services (ASCS), is looking for a Customer Success Manager to join our Enterprise Customer Success team. This is a customer facing relationship ...
Amazon Freight, a key pillar within Amazon Supply Chain Services (ASCS), is looking for a Customer Success Manager to join our Enterprise Customer Success team. This is a customer facing relationship ...
Redwood City, CA · On-site +1
$24 - $26/hr
Consistently provides superior customer service to customers via phone, email, and chat ... Ability to work at least one weekend day per week; flexibility to work early/late or varied days on ...
Redwood City, CA · On-site +1
$24 - $26/hr
Consistently provides superior customer service to customers via phone, email, and chat ... Ability to work at least one weekend day per week; flexibility to work early/late or varied days on ...
Redwood City, CA · On-site
$24 - $26/hr
Consistently provides superior customer service to customers via phone, email, and chat ... Ability to work at least one weekend day per week; flexibility to work early/late or varied days on ...
Redwood City, CA · On-site
$24 - $26/hr
Consistently provides superior customer service to customers via phone, email, and chat ... Ability to work at least one weekend day per week; flexibility to work early/late or varied days on ...
Sacramento, CA · On-site
$18.50 - $24.50/hr
... chat. Under the general direction of the Customer Service Supervisor, the Customer Service Specialist (CSS) independently performs the most complex activities necessary to provide technical ...
Sacramento, CA · On-site
$18.50 - $24.50/hr
... chat. Under the general direction of the Customer Service Supervisor, the Customer Service Specialist (CSS) independently performs the most complex activities necessary to provide technical ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Quick apply
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Los Angeles, CA · On-site
$18.25 - $24.25/hr
Respond promptly and professionally to customer inquiries via phone, email, and live chat ... Flexibility to work various shifts, including weekends or holidays if required. Additional ...
Burbank, CA · On-site
$26/hr
Respond to customer inquiries via email, phone, live chat, and other communication channels ... Occasional weekend or holiday coverage during peak retail periods
New
Burbank, CA · On-site
$26/hr
Respond to customer inquiries via email, phone, live chat, and other communication channels ... Occasional weekend or holiday coverage during peak retail periods
New
West Sacramento, CA · On-site
$20.20/hr
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Liaison, you will help improve the ...
West Sacramento, CA · On-site
$20.20/hr
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Liaison, you will help improve the ...
$17.13/hr
Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... At least 1 year experience in customer service environment providing support via phone, email or ...
$17.13/hr
Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... At least 1 year experience in customer service environment providing support via phone, email or ...
| Aspect | Weekend Amazon Chat Customer Service | Weekend Amazon Phone Customer Service |
|---|---|---|
| Required Credentials | High school diploma or equivalent, customer service experience | High school diploma or equivalent, customer service experience |
| Work Environment | Online chat platform, remote work | Phone calls, remote work or call centers |
| Employer & Industry Usage | Amazon customer support, e-commerce | Amazon customer support, e-commerce |
| Common Search & Comparison | Often compared for communication methods and flexibility | Compared for interaction style and communication skills |
Both roles involve assisting Amazon customers but differ mainly in communication channels. Chat customer service focuses on online text support, offering flexibility, while phone customer service involves direct voice interactions, requiring strong verbal skills. Understanding these differences helps job seekers choose the best fit for their skills and preferences.
$15 - $19.50/hr
Full-time
Re-posted 22 days ago
Job Description
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.
