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Website Support Jobs in Iowa (NOW HIRING)

The Scion Group

Seasonal Property Operations Support

Ames, IA · On-site

$18.50 - $24.50/hr

Check out our website. We're hiring immediately! We are interested in every qualified candidate who ... The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover ...

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Website Support information

What is website support?

Website support refers to the services and assistance provided to maintain, troubleshoot, and optimize websites. This can include tasks such as fixing technical issues, updating content, ensuring security, resolving user problems, and keeping the website running smoothly. Website support professionals may work with website owners, businesses, or organizations to ensure their online presence is reliable and up-to-date. They often use various tools to monitor site performance and address any issues that arise quickly. Effective website support helps prevent downtime and ensures a positive experience for website visitors.

What are the key skills and qualifications needed to thrive as a website support specialist?

To thrive as a Website Support specialist, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by experience or certifications in web development or IT support. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, patience, and problem-solving abilities help you address user issues effectively and build positive client relationships. These skills are essential for ensuring websites run smoothly, minimizing downtime, and delivering a seamless user experience.

What are some common challenges faced by website support professionals, and how can they effectively manage them?

Website support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, handling urgent requests, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to stay updated on web technologies, use clear communication, and prioritize tasks based on urgency and impact. Collaborating closely with developers and content teams also helps ensure that recurring issues are addressed at the source, reducing repeat support tickets.

What is the difference between Website Support vs Web Developer?

AspectWebsite SupportWeb Developer
Primary RoleMaintains and troubleshoots existing websitesDesigns, develops, and builds new websites
Skills & CertificationsBasic HTML, CSS, troubleshooting skills, customer serviceProgramming languages (JavaScript, PHP, etc.), coding certifications, design skills
Work EnvironmentSupport teams, client sites, help desksDevelopment teams, tech companies, agencies
Typical TasksBug fixing, updates, user supportCreating new features, coding, testing

Website Support focuses on maintaining and troubleshooting existing websites, ensuring smooth operation and user satisfaction. Web Developers, on the other hand, are responsible for creating and building new websites or features. While both roles require some technical skills, Web Developers typically have more advanced coding expertise. Understanding these differences helps employers and job seekers find the right fit for their needs.

Website Support jobs near you
Infographic showing various Website Support job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Sales Support Specialist, Eagle Life

American Equity

Des Moines, IA • On-site

$22 - $29.75/hr

Full-time

Re-posted 6 days ago

Job description

Eagle Life Insurance Company®, a wholly owned subsidiary of American Equity Investment Life Insurance Company®, is an annuity provider that specializes in the design of safe, innovative retirement solutions and servicing financial institutions while applying a business approach that sets us apart. In an industry built on trust and relationships, we believe it is the people that make a company and our people are significant to our growth and the key to our success.
We're looking for driven, entrepreneurial-minded individuals who are eager to take ownership of their success and make a meaningful impact.
At our company, you'll be part of a dynamic and collaborative environment with strong growth potential. We invest in our people by providing a formal training program, ongoing development and proven career pathing to help you build the skills and confidence needed to succeed.
Apply today to be a part of our success and Soar Higher®!
GENERAL PURPOSE OF THE JOB:
The Sales Support Specialist acts as a resource for financial advisors of our partner firms in matters relating to Eagle Life products, value proposition and procedures. The role will be critical in strengthening relationships with external business partners, identifying prospecting opportunities, data gathering and assisting the wholesaling teams with marketing campaigns and special projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Holds priority position in Sales Support inbound phone queue and responds to inbound calls regarding annuity pre-sale and post-sale questions, needs, and concerns.
  • Regularly assists internal and external business partners with the following, but not limited to; Public and non-public Eagle websites, annuity illustration software, sales and marketing programs, annuity product questions, Customer Excellence procedures, pre-sale requirements, in-force annuity service related matters, etc.
  • Provides superior customer service by meeting department Sales Support Specialist metrics for Aux time, talk time and inbound/outbound call-quality assurance.
  • Maintains knowledge of Customer Excellence, Suitability, and other departments' procedures impacting financial advisors with our partner firms.
  • Proactively asks probing questions for data gathering and prospecting purposes.
  • Provides lead opportunities to External and Internal Wholesalers.
  • Regularly assists Eagle Life wholesaling teams by helping to drive attendance to conference dinners, CE breakouts and regional events, primarily through outbound calls.
  • Provides useful and timely feedback to direct manager and other stakeholders.
  • Maintains a thorough working knowledge of Eagle products, strategies, systems, processes, and technologies.
  • Generates ideas and helps create messaging for marketing and sales.
  • Actively stays current on investment strategies and trends in the financial industry.
  • Performs other related work as assigned.

SUPERVISORY RESPONSIBILITIES:
Direct Reports: None
General Description of Indirect Reports (2 and 3-downs): None
EDUCATION AND EXPERIENCE:
  • Bachelor's Degree (B.A.) from four-year college or university in marketing, business administration or related field of study; or equivalent related experience.
  • Prior sales support or customer service experience beneficial.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:
  • Current Life & Health Insurance License preferred. If not currently licensed, ability to obtain within 45 days of employment is required.
    Ability to obtain additional licenses in the future, if necessary.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Strong customer service orientation.
  • Effective verbal and written communication skills.
  • Strong interpersonal and relationship building skills to allow for collaborative work effort.
  • Knowledge of retirement products.
  • Ability to interact with all levels of internal and external resources.
  • Strong problem-solving abilities.
  • Professional maturity to effectively interface with financial advisors.
  • Strong organizational skills with ability to multi task
  • Mathematical skills and strong attention to detail.
  • Proficient in the use of Microsoft Office Suite.
  • Ability to effectively present information and respond to questions.
  • Ability to read, analyze, and interpret general business periodicals, professional journals and technical/operational procedures.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.
  • Ability to maintain valid driver's license.

#LI-SD1
At American Equity, our core values-Empowered, Passion, Integrity, and Caring-are more than words. They guide how we support one another and how we serve our clients every day. To learn more about American Equity, our culture, and our values, visit the Careers site.
Iowa Best Companies to Work for 2025 | Top Workplaces
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