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Website Support Jobs in Illinois (NOW HIRING)

Readdy

Technical User Support Intern

Mundelein, IL · On-site

$15.25 - $19.75/hr

About Readdy Readdy is an AI website builder that turns a conversation into a live, working website ... Support our biweekly live webinar (Readdy Live) -- field technical questions in the chat during the ...

New

Robert Half

Sales Support

Markham, IL · On-site

$21.85 - $23/hr

Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals ... Experience in sales support, sales assistant, customer service, or a similar administrative support ...

Brown Jordan

Digital Marketing Specialist

Chicago, IL · On-site

Support website testing and optimization tools (e.g., VWO) as needed. SEO, GEO & AEO Optimization * Monitor organic search performance and identify opportunities to improve site visibility, rankings ...

New

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Support Specialist

Gurnee, IL

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Support Specialist

Gurnee, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

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Showing results 21-40

All JobsWebsite Support JobsWebsite Support Jobs in Illinois

Website Support information

See Illinois salary details

$11

$18

$25

How much do website support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for website support in Illinois is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.81 per hour, depending on experience, location, and employer.

What is website support?

Website support refers to the services and assistance provided to maintain, troubleshoot, and optimize websites. This can include tasks such as fixing technical issues, updating content, ensuring security, resolving user problems, and keeping the website running smoothly. Website support professionals may work with website owners, businesses, or organizations to ensure their online presence is reliable and up-to-date. They often use various tools to monitor site performance and address any issues that arise quickly. Effective website support helps prevent downtime and ensures a positive experience for website visitors.

What are the key skills and qualifications needed to thrive as a website support specialist?

To thrive as a Website Support specialist, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by experience or certifications in web development or IT support. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, patience, and problem-solving abilities help you address user issues effectively and build positive client relationships. These skills are essential for ensuring websites run smoothly, minimizing downtime, and delivering a seamless user experience.

What are some common challenges faced by website support professionals, and how can they effectively manage them?

Website support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, handling urgent requests, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to stay updated on web technologies, use clear communication, and prioritize tasks based on urgency and impact. Collaborating closely with developers and content teams also helps ensure that recurring issues are addressed at the source, reducing repeat support tickets.

What is the difference between Website Support vs Web Developer?

AspectWebsite SupportWeb Developer
Primary RoleMaintains and troubleshoots existing websitesDesigns, develops, and builds new websites
Skills & CertificationsBasic HTML, CSS, troubleshooting skills, customer serviceProgramming languages (JavaScript, PHP, etc.), coding certifications, design skills
Work EnvironmentSupport teams, client sites, help desksDevelopment teams, tech companies, agencies
Typical TasksBug fixing, updates, user supportCreating new features, coding, testing

Website Support focuses on maintaining and troubleshooting existing websites, ensuring smooth operation and user satisfaction. Web Developers, on the other hand, are responsible for creating and building new websites or features. While both roles require some technical skills, Web Developers typically have more advanced coding expertise. Understanding these differences helps employers and job seekers find the right fit for their needs.

Website Support jobs near you
Infographic showing various Website Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,473 per year, or $18 per hour.

Technical User Support Intern

Readdy

Mundelein, IL • On-site

$15.25 - $19.75/hr

Other

Posted 3 days ago

New

Job description

About Readdy


Readdy is an AI website builder that turns a conversation into a live, working website — pages, forms, bookings, payments, and custom domains included. Tens of thousands of freelancers, agencies, and small business owners sign up every month, and our community is where they come when something breaks or they get stuck.


That means when a US user hits a problem at 2pm Pacific, they currently wait overnight for an answer. Your job is to close that gap.


What you'll do


  • Be the first responder for technical questions in our user community (Discord, social channels, and support inbox) during US hours — most questions get a real answer from you, not a "we'll look into it"
  • Troubleshoot the issues our users actually hit, including:
  • Custom domain and DNS setup (A/CNAME records across GoDaddy, Namecheap, Cloudflare, etc.), SSL, and propagation issues
  • Forms and bookings: submissions not arriving, notifications not firing, connecting to email/CRM
  • Third-party scripts on published sites: Google Analytics, GTM, pixels, embeds, and the CSP issues that block them
  • Publish failures, broken images, social preview cards, and "where did my site go" panics
  • Database-backed features (Supabase) — auth, data not saving, API errors
  • Hop on calls with users when async back-and-forth isn't cutting it: screen-share, debug the problem live, and either fix it on the spot or walk away with everything engineering needs to fix it
  • Reproduce real bugs and write clean handoff reports for the engineering team (steps to reproduce, expected vs. actual, screenshots/console logs) so they can fix things during their day without a second round of back-and-forth
  • Turn recurring questions into reusable answers: FAQ entries, help doc drafts, and short troubleshooting guides
  • Flag patterns: if 10 people hit the same wall this week, we want to know it's a problem, not 10 support tickets
  • Support our biweekly live webinar (Readdy Live) — field technical questions in the chat during the session, help run the live Q&A, and follow up afterward with attendees whose problems need a deeper look


What we're looking for


  • You understand how websites actually work: DNS, hosting, what happens between "publish" and "live on my domain"
  • Comfortable in browser dev tools — you can read a console error and a network tab and form a hypothesis
  • Working knowledge of HTML/CSS/JS. You don't need to be a developer, but you need to not be afraid of code
  • You write clearly. Most of this job is explaining technical things to non-technical people without making them feel dumb
  • Comfortable on camera and on calls — you can debug live with a stressed user watching your screen and keep them calm while you work
  • Self-directed: you'll often be the only Readdy person awake, and you're comfortable making the call on "I can solve this now" vs. "this needs engineering"
  • Available during US business hours (any US timezone)


Nice to have


  • Hands-on experience with Supabase, or any backend-as-a-service
  • You've used AI website builders or no-code tools (Readdy, Framer, Webflow, v0, Lovable, any of them)
  • Experience moderating or supporting an online community
  • Mandarin Chinese (our engineering team works in Chinese — helpful for handoffs, not required)
  • Based in the SF Bay Area and able to meet in person 2–3 times a week, we occasionally do on-site work together (user meetups, content shoots, working sessions)


Details


  • Located in the Bay Area (Close to Palo Alto).
  • Flexible schedule within US business hours; exact hours/week to be agreed
  • You'll work directly with our Community Manager and have a direct line to the founding engineering team
  • Strong performers will help shape our support playbook from scratch: this role is the first of its kind at Readdy


Apply