Web Program Manager Jobs in Massachusetts (NOW HIRING)

Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
This position will have dual reporting to the AMC Division of Allergy and Clinical Immunology (ACI) Division Director and the Manager of Finance & Research Administration and He/She will work closely with the Director of Clinical Research. The Senior Clinical Research Program/Project Manager plays a key role in coordinating the clinical research program administration. This includes overseeing research protocol management; supervising and training staff; supporting principal investigators with strategic planning, team organization, and grant preparation; coordinating materials transfers and data management/sharing; managing budgets and financial planning; and supporting conference and travel planning.
The position manages key administrative HR functions such as hiring (in coordination with PIs), onboarding, and this role will evaluate and conduct the education and training program for the clinical research coordinators. The Senior clinical research program manager will be responsible for the day-to-day supervision of clinical research coordinators, including performance support and annual performance evaluations (pay changes, promotions, renewals). The manager also helps define study responsibilities and level of effort, oversees time tracking and project communication, and supports clinical trial billing activities. Serves as a resource to ACI MGB coordinators and Principal Investigators.
Qualifications
KEY ROLES AND RESPONSIBILITIES:
Project Management (Essential Functions)

• Project Lifecycle & Team Leadership: Oversee all administrative aspects of multiple active and pending Clinical research projects from inception to completion; define scope, goals, deliverables, and timelines while delegating tasks and managing study coordinators.
• Operational Oversight: Drive Clinical research trial projects by developing protocols with PI and coordinators, organizing meetings, and ensuring adherence to research protocols, data agreements, and quality standards across the portfolio.
• Financial & Resource Management: Execute and reconcile financial transactions (Check Requests, eBuy, Advarra) and industry-sponsored payments using MGB OnCore and Insight; oversee procurement and maintenance of study equipment.
• Regulatory & IRB Compliance: Manage Central and local IRB submissions, continuing reviews, protocol expiration dates, and timely reporting to prevent lapses; maintain expert knowledge of FDA/NIH guidelines, IND/IDE applications, and ClinicalTrials.gov requirements.
• Clinical Subject Management: Develop recruitment strategies, screen participants for suitability, and serve as the primary liaison between patients, families, and PIs; perform clinical tasks including phlebotomy and ECGs as required.
• Data Integrity & Coordination: Manage data/materials transfer agreements between collaborating institutions; develop data collection systems (CRFs) and perform rigorous validation and quality control.
• Audit & Site Readiness: Facilitate study monitoring and auditing visits with sponsors and third-party auditors; provide guidance to research teams on federal/state compliance and Good Clinical Practice (GCP). Appropriately documents and completes study close-outs and fund inactivation.
• Communications: Manage all protocol inquiries, participant correspondence, and regular reporting to Principal Investigators regarding trial progress.

Other Duties & Responsibilities:
Manage multi-site clinical studies, including site identification and feasibility, compliance assessment, and support for site contracting and agreement execution. Train site staff on study protocols and use of web-based data collection systems. Develop standard operating procedures and collaborate with investigators, clinicians, software developers, and laboratory personnel. Provide human research education at MGB institutions to groups of varying sizes, as assigned.
Can this role accept experience in lieu of a degree?
No
Experience
Research Related Experience 5-7 years required and Supervisory Experience 3-5 years preferred
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Thorough knowledge of federal and institutional policies governing clinical research
• A broad understanding of Hospital practices and policies to assess and direct a wide range of practice issues
• Knowledge of clinical research protocols
• Strong interpersonal, communication, and organizational skills.
• Proficiency in Microsoft Office and related software; ability to learn new systems quickly. Oncore and clinical trials.gov
• Ability to handle confidential information and maintain professionalism.
• Detail-oriented, proactive, and adaptable to changing priorities.
• Ability to work independently and as part of a team.

Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
60 Fenwood Road
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$78,936.00 - $128,928.80/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.