About Waymark
Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We're designing tools and systems that bring care directly to those who need it most-removing barriers and reimagining what's possible in Medicaid healthcare delivery.
Our Values
At Waymark, our values are the foundation of how we work, grow, and support one another:
- Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
- Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
- Experiment to Improve: We use data to inform decisions and continuously assess our performance.
- Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.
If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.
About this Role
As the Outreach & Care Coordinator Manager for Waymark, you will lead our outreach & care coordinators (CC's) in the market. Reporting to the VP of Market Operations, you will have individual contributor responsibilities as an outreach & care coordinator as well as management responsibilities for a team as the market grows - including helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals. As a leader in a growing organization, you will also impact how we design, structure, and implement the CC experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CCs across our organization.
Key Responsibilities
- Provide direct supervision of the day-to-day activities of CCs in the market.
- Actively participate in the execution of daily CC tasks alongside team members - such as patient outreach, patient care coordination, and provider communication - serving as a role model and contributing to project deliverables.
- Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows.
- Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects. The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and community health workers.
- Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded.
- Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CCs.
- Foster PCP partnerships through communications and either in-person or virtual meetings.
- Continuously build community partnerships through either in-person or virtual meetings at community events.
- Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals.
- Foster an inclusive team environment, encouraging open communication, creativity and knowledge sharing. Contribute as a member of the local leadership team by representing Waymark's values and contributing to a positive and collaborative culture across the local team.
- This role is mainly remote with some in-person travel required within the market (up to 30%)
Minimum Qualifications
- Deep commitment to improving healthcare for underserved populations.History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists or similar roles.
- A leader with cultural and personal humility. Has a strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations.
- A keen eye for detail and proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives.
- Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.
- Experience with healthcare data and/or Electronic Health Records
- A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.
- Ability to travel the local area across Chicago to help establish new teams and support existing teams.
Preferred Qualifications
- Bachelor's degree in health administration, health management, public health, business administration, or related field.
- Long time resident of the Greater Chicago area and knowledgeable of MCO and community resources.
- Multilingual skills a plus.
Hiring Salary Range
$74,000 - $85,500
In addition to salary, we offer a comprehensive benefits package. Here's what you can expect:
Stock Options: Opportunity to invest in the company's growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Incentive Program:Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.
Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.
Don't check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging - so if you're excited about this role but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!
