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Wayfinding Jobs in Maryland (NOW HIRING)

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How much do wayfinding jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for wayfinding in Maryland is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $19.62 per hour, depending on experience, location, and employer.

What are the main challenges faced by professionals working in wayfinding design?

One of the main challenges in Wayfinding design is creating signage and navigation systems that are intuitive and accessible to a diverse range of users, including those with disabilities or limited language proficiency. Wayfinding professionals often need to balance functional clarity with aesthetic considerations while adhering to branding or regulatory requirements. Collaboration with architects, facility managers, and other stakeholders is common to ensure cohesive integration with the built environment. Navigating project constraints such as budget, space limitations, and evolving client needs also requires adaptability and creative problem-solving.

What are the key skills and qualifications needed to thrive in wayfinding, and why are they important?

To thrive in a Wayfinding role, you need a solid background in design, spatial planning, and user experience, often supported by a degree in graphic design, architecture, or a related field. Familiarity with design software such as Adobe Creative Suite, CAD tools, and wayfinding system guidelines is typically required. Strong communication, problem-solving, and project management skills help professionals stand out in creating effective navigational solutions. These skills are essential to ensure clear, accessible, and user-friendly environments for the public or clients.

What is a wayfinding?

A Wayfinding job involves designing and implementing systems that help people navigate spaces efficiently and intuitively. This can include creating signage, maps, digital guides, and environmental cues for places like hospitals, airports, malls, and cities. Wayfinding professionals work in graphic design, urban planning, and architecture to enhance user experience and accessibility. Their goal is to reduce confusion, improve traffic flow, and ensure seamless movement through complex environments.

What is a wayfinding specialist?

A wayfinding specialist designs and implements signage, maps, and visual cues to help people navigate complex environments such as hospitals, airports, or campuses. They often collaborate with architects and use tools like CAD software to create effective directional systems, ensuring clear and accessible navigation for users.
What are popular job titles related to Wayfinding jobs in Maryland? For Wayfinding jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Wayfinding jobs in Maryland look for? The top searched job categories for Wayfinding jobs in Maryland are:
Wayfinding jobs near you
Infographic showing various Wayfinding job openings in Maryland as of August 2026, with employment types broken down into 2% As Needed, 35% Full Time, 59% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $41,166 per year, or $19.8 per hour.

Patient Access Representative I

University of Maryland Medical System

Baltimore, MD • On-site

$170K/yr

Full-time

Re-posted 27 days ago

Job description

Job Requirements
University of Maryland Medical Center - 22 S Greene St, Baltimore, MD 21201, USA
Patient Access Representative I, Full Time, Nights
Performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties in accordance with department-specific standards for data entry and patient selection. May verify insurance benefit eligibility and complete insurance pre-certification and authorization, as well as create and/or finalize cost estimates. Collaborates with care teams and revenue cycle partners to identify and eliminate barriers to access, reimbursement, and affordable care. Educates patients and families on the financial clearance process and provides information regarding estimated costs of services and available financial assistance options. Performs assigned administrative and Admission, Discharge, and Transfer (ADT) functions across multiple clinics and registration areas within the institution.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
  • Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns.
  • Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
  • Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient.
  • Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.
  • Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.
  • Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.
  • Communicates coverage issues to the service areas; works with patients and staff to resolve.
  • Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.
  • Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.
  • Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.
  • Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures.

Work Experience
Work Experience
  • Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
  • Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
  • 1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required. 2 years' work experience preferred.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $17.00 - $21.39
Other Compensation (if applicable): Shift Differentials
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.

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