Walmart Customer Service Job Jobs (NOW HIRING)

Position Summary...About the Role
At Walmart, we are redefining last-mile delivery at unmatched scale. The Senior Manager, Pricing – Last Mile Delivery will play a critical role in shaping and executing pricing strategies that power Walmart’s omnichannel growth while balancing customer value, cost-to-serve, and profitability.
This role operates at the intersection of Retail economics, Last Mile operations, Pricing strategy, and Advanced Analytics (AI/ML). You will own complex pricing problems end-to-end—setting strategy, influencing senior leadership, and working hands-on with data, models, and cross-functional teams to deliver measurable business outcomes.
The ideal candidate is a strategic, data-driven leader who is equally comfortable defining long-term pricing vision and diving deep into details to solve ambiguous, high-impact problems at Walmart scale. What you'll do...Pricing Strategy & Business Ownership

• Lead pricing strategy and execution for Walmart’s last-mile delivery offerings across multiple customer segments and fulfillment models.
• Develop scalable pricing frameworks that balance Everyday Low Price (EDLP) principles, customer experience, and sustainable margins.
• Own pricing levers such as delivery fees, thresholds, incentives, and surcharges, ensuring alignment with Walmart’s value proposition.

AI, Machine Learning & Advanced Analytics

• Partner closely with Data Science, Engineering, and Product teams to design and operationalize AI/ML-driven pricing and optimization models.
• Apply machine learning outputs (e.g., demand forecasting, elasticity, cost prediction, routing signals) to influence real-time and strategic pricing decisions.
• Translate complex model outputs into clear business insights and recommendations for executive stakeholders.

Last Mile & Retail Economics

• Build deep expertise in last-mile cost drivers including labor, fuel, density, routing efficiency, service levels, and fulfillment type.
• Evaluate tradeoffs between speed, cost, and customer promise to inform pricing decisions at scale.
• Use data to identify opportunities to improve profitability while maintaining Walmart’s customer-first mindset.

Cross-Functional Leadership & Influence

• Act as a trusted thought partner to senior leaders across Operations, Finance, Product, Tech, and Strategy.
• Influence decisions through strong storytelling, scenario modeling, and data-backed insights.
• Drive alignment across teams to successfully launch pricing changes and pilots.

Hands-On Execution & Problem Solving

• Personally dive deep into data, analyses, and model assumptions to validate recommendations.
• Lead pricing experiments, pilots, and A/B tests, and scale successful outcomes across the network.
• Establish metrics, dashboards, and operating mechanisms to track pricing performance and customer impact.

Minimum Qualifications

• 5+ years of experience in Pricing, Strategy, Analytics, or related roles within Retail, E-commerce, Logistics, or Last Mile Delivery.
• Strong understanding of retail unit economics and last-mile delivery models.
• Demonstrated experience partnering with Data Science teams and applying AI/ML-based insights to real business problems.
• Proven ability to operate as a strategic leader who is also deeply hands-on.
• Experience influencing cross-functional stakeholders in a large, complex organization.
• Strong communication skills with the ability to simplify complex topics for senior leadership.

Preferred Qualifications

• Experience at scale in omnichannel retail or large logistics networks.
• Background in dynamic pricing, elasticity modeling, or cost-to-serve optimization.
• Familiarity with experimentation frameworks and data-driven decision platforms.
• MBA or advanced degree in Business, Economics, Analytics, Operations Research, or a related field.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelors degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 5 years' experience in an analytics related field. Option 2: Masters degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 3 years' experience in an analytics related field. Option 3: 7 years' experience in an analytics or related field. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Successful completion of one or more assessments in Python, Spark, Scala, or R, Supervisory experience, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 802 Respect Dr, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.