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Walmart Customer Service Job Jobs (NOW HIRING)

Walmart

Staff, Product Manager, Omni Identity

Hayward, CA · On-site

$143K - $286K/yr

What you'll do...The Omni Identity Platform team powers Walmart's customer experiences and ... Support API-first Identity-as-a-Service (IDaaS) capabilities enabling real-time integration into ...

Walmart

Staff, Product Manager, Omni Identity

Fremont, CA · On-site

$143K - $286K/yr

What you'll do...The Omni Identity Platform team powers Walmart's customer experiences and ... Support API-first Identity-as-a-Service (IDaaS) capabilities enabling real-time integration into ...

Atria Group LLC

QA Automation Engineers

San Bruno, CA · On-site

Design and implement QA test automations for Walmart Customer Services applications. Working with OneOps, Devtools and developers to streamline the release process Author test plans and manage test ...

Walmart

Principal, Software Engineer

Goshen, AR · On-site

$95K - $165K/yr

Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a ...

Walmart

Principal, Software Engineer

Decatur, AR · On-site

$95K - $165K/yr

Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a ...

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How much do walmart customer service job jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for walmart customer service job in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What cities are hiring for Walmart Customer Service Job jobs? Cities with the most Walmart Customer Service Job job openings:
Staff, Product Manager, Omni Identity

Staff, Product Manager, Omni Identity

Walmart

Mountain View, CA • On-site

$143K - $286K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,936 frontline employees who took The Breakroom Quiz

23rd of 39 rated national retailers

Job description

Position Summary...What you'll do...The Omni Identity Platform team powers Walmart’s customer experiences and monetization ecosystem by integrating first-party, third-party, transactional, and behavioral signals into a unified identity intelligence platform that continuously learns and evolves through feedback loops. Our charter includes:
  • Advancing identity quality, coverage, and explainability through graph-native identity resolution and scalable enrichment frameworks.
  • Building trusted identity intelligence capabilities that support personalization, advertising, fraud prevention, measurement, and omni-channel customer experiences.
  • Enabling privacy-first, real-time identity infrastructure that powers enterprise-scale activation and decisioning systems.
  • Developing adaptive identity systems capable of supporting future AI-driven commerce and intelligent customer experiences.
About Team:
Our team gathers information about customer needs and applies our technological expertise and strategic thinking to create a product roadmap. The product journey is designed to leverage technological excellence to drive customer satisfaction. Walmart's philosophy of Everyday Low Prices is not an easy one to achieve. Being cost-effective is critical because it allows us to optimize all processes and verticals while striving for excellence. Our team is a big part of making this possible.
What you'll do:
  • Drive key components of Walmart’s Identity Knowledge Graph roadmap, integrating internal and external identity signals to improve customer recognition, traceability, and activation quality.
  • Partner with engineering and data science teams to build scalable graph-based identity capabilities spanning customer, household, device, and behavioral intelligence.
  • Define and operationalize identity quality frameworks, including confidence scoring, explainability, and linkage accuracy metrics.
  • Develop evaluation frameworks for third-party identity and enrichment providers balancing signal quality, privacy compliance, scalability, and business impact.
  • Drive experimentation initiatives to improve identity precision, graph intelligence, attribution accuracy, and customer linkage performance.
  • Collaborate with product, privacy, fraud, analytics, advertising, and platform teams to operationalize identity capabilities across enterprise use cases.
  • Support API-first Identity-as-a-Service (IDaaS) capabilities enabling real-time integration into customer experiences, fraud systems, and decisioning platforms.
  • Translate complex graph-driven and identity concepts into clear business narratives, executive updates, and measurable KPI frameworks.
  • Contribute to the long-term evolution of Walmart’s identity platform toward real-time, explainable, and AI-ready adaptive intelligence systems.
What you'll bring:
  • 6+ years of product management experience with exposure to identity systems, customer data platforms, graph technologies, advertising technology, or enterprise-scale data ecosystems.
  • Strong understanding of customer identity, householding, entity resolution, graph relationships, attribution, or personalization systems.
  • Experience working with engineering and data science teams on scalable platform capabilities, APIs, analytics, or machine learning systems.
  • Familiarity with experimentation frameworks, measurement systems, confidence scoring, or AI-driven optimization approaches.
  • Ability to work cross-functionally across engineering, analytics, privacy, advertising, fraud, and business organizations.
  • Strong analytical, systems-thinking, and communication skills with the ability to simplify complex technical concepts for various stakeholders.
  • Passion for building scalable, privacy-conscious, explainable identity systems that improve customer experiences and enterprise intelligence.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-11789: The annual salary range for this position is $143,000.00 - $286,000.00
Bentonville, Arkansas US-09401: The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...809 11th Ave, Sunnyvale, CA 94089-4731, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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