Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.Â
Position Details
Job Title: Customer Service Representative (Level III)
Industry: Banking and FinanceÂ
Location: 2565 W Chandler Blvd Chandler, AZ 85224
Duration: 8 months with possible extension
Wok Hours: 40 hours a week
Description
Assists customers with questions or issues regarding their accounts received via phone and/or correspondence
Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures
Uses computerized system for tracking, information gathering, and/or troubleshooting
May require advanced knowledge of the organization, products and/or services
Must have good communication and problem-solving skills
May research issues or transfer to a research function
May involve cross selling or up selling of other financial products
Handles customer calls with somewhat more complexity
Requirement
Candidates MUST have a completed 4 year degree.Â
Highly prefer candidates that are:Â
Accounting/Finance experienceÂ
Highly motivated to build a career at Bank of AmericaÂ
Able to work 40 hours per week (or more)