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Vp Drupal Architect Jobs (NOW HIRING)

Terradepth Inc

VP / SVP of Engineering

$184K - $237K/yr

The VP/SVP of Engineering will lead the company's engineering efforts from operational to scaled ... Own system architecture across: * Data ingestion (internal + third-party normalization and ...

BluSky Restoration Contractors

Vice President

Phoenix, AZ · On-site

$60K - $250K/yr

The Vice President is responsible for managing all branch office operations including sales ... architects, engineers, etc. * Managed insurance repair programs. * Drive project schedules and ...

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Vice President, Client Services

Vice President, Client Services

Clinical Architecture

Indianapolis, IN

Other

Posted 10 days ago

Job description

About The Position

Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team.
This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management) and professional services. The Vice President, Client Services will maintain a scalable services organization, ensuring strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted.

  • This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance.
  • Applicants must be authorized to work in the U.S. without sponsorship.
  • Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

Customer Outcomes at Scale

  • Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion.
  • Ensure clients achieve predictable time-to-value, strong adoption, platform stability, and long-term success.
  • Serve as the executive escalation point for critical client issues and relationships.

Core Leadership + Team Development Requirements

  • Lead, mentor, and scale our high-performing Client Services team composed of:
    • Client Operations
    • Client Success
    • Implementation Architecture
    • Professional Services
  • Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement.
  • Design clear roles, career paths, and operating expectations as our organization scales.
  • Promote a culture of continuous learning and knowledge sharing across the team.
  • Ensure appropriate resource allocation and workload balancing to prevent burnout and maintain performance.

Cross-Functional Partnership

  • Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients.
  • Establish feedback loops from clients and the field into product strategy and prioritization.

Operating Rigor + Scalability

  • Define and own Client Services' KPIs and OKRs, ensuring progress is visible and measurable.
  • Design scalable processes and tools that support growth without sacrificing quality.
  • Balance standardization with flexibility across client segments and use cases.

What Success Looks Like

  • Clients experience consistent, high-quality implementations, and ongoing support.
  • Product releases are deployed on-time and with minimal disruptions.
  • Client Services KPIs are clearly defined, tracked, and improving quarter over quarter.
  • The services organization scales sustainably, without reliance on heroics.

Leadership and Mindset

  • A systems thinker who enjoys building structures where it doesn't yet exist.
  • Comfortable holding leaders accountable while building trust and alignment.
  • Energized by growth, ambiguity, and the challenge of scale.
  • Strong executive presence with the ability to influence across functions.
  • A value-driven leader who models ownership, transparency, and collaboration.

Qualifications

  • Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams.
  • Minimum of 5 years managing Directors and/or large teams.
  • Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments.
  • Experience partnering deeply with Product and Engineering teams.
  • Experience supporting or scaling international customers and services operations is a strong plus.
  • Healthcare or regulated industry experience is strongly preferred.

Apply