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We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse is seeking a proven music marketing and merchandise executive to lead Account Management for artists and labels across the REPUBLIC Collective rosters, including Republic Records, Mercury, Island, Def Jam, MCA, Universal, and Uptown Records artists. Based in New York, this leader will own senior artist and label relationships, guide long-term roster planning, and help build world-class merchandise and D2C businesses across eCommerce, tour, retail, and licensing. The SVP will be accountable for delivering both creative and commercial goals while strengthening trust in Famehouse at every touchpoint. This requires a culturally fluent, artist-first leader with deep credibility in music marketing and merchandise, strong executive presence, high taste level, and the ability to inspire confidence across artist teams, label leadership, and internal partners. Success in this role also requires exceptional people leadership: mentoring and motivating a high-performing Account Management team, fostering collaboration and accountability, and setting ego aside in service of the team, the artists we support, and the fans.

• Artist, Label & Roster Leadership Lead Account Management across REPUBLIC Collective roster artists, overseeing a team of Account Managers in close alignment with wider Famehouse Accounts leadership. Serve as the senior relationship lead for key label stakeholders and priority artist teams, building trusted, long-term partnerships. Own strategic planning across artist rosters, ensuring merchandise and D2C plans are aligned with release cycles, touring, fan moments, and artist brand priorities. Ensure Famehouse delivers exceptional artist, label, and fan experiences across every touchpoint.
• Strategy, Growth & Commercial Performance Define and drive the growth of artist merchandise and D2C businesses across eCommerce, tour, retail, and licensing. Guide the development of best-in-class 12-month calendar strategies that balance creative ambition, commercial opportunity, and operational feasibility. Oversee roster performance, ensuring the business is on track to meet or exceed revenue and growth targets without compromising margin. Lead and support Artist & Label Business Reviews at the executive level, providing strategic insights and forward-looking recommendations.
• Creative Storytelling & Go-to-Market Excellence Elevate the quality of artist proposals, go-to-market plans, and business storytelling, ensuring the team delivers compelling, high-impact strategies. Champion a culture of energy, enthusiasm, and idea-selling, helping artists and labels feel inspired by Famehouse’s approach to merchandise and D2C. Partner closely with REPUBLIC Collective label leadership, marketing, and creative teams to align on artist priorities and growth opportunities.
• Cross-Functional Execution & Operating Standards Collaborate cross-functionally with Campaign Management, Commercial Strategy, Product, Creative, Marketing, and Operations to ensure seamless execution. Establish and reinforce best practices, processes, and standards for client management, strategic planning, and cross-functional collaboration.
• Team Leadership & Culture Mentor, motivate, and develop Account Managers, creating clarity, accountability, and a culture of high performance. Model low-ego, team-first leadership that prioritizes collaboration, trust, and excellence in service of artists, labels, fans, and Famehouse.

• The ideal candidate will bring one of two highly relevant backgrounds: senior label marketing experience with deep artist and manager relationships, or senior account / brand management experience within a music merchandise, D2C, or artist commerce company.
• 12+ years of relevant music industry experience across label marketing, artist merchandise, D2C, brand management, or artist commerce.
• Proven track record leading senior artist, manager, and/or label relationships with credibility, trust, and strong executive presence.
• Deep understanding of artist development, release cycles, touring, fan engagement, and how merchandise / D2C strategies support broader artist goals.
• Experience developing and selling through strategic marketing, merchandise, or commerce plans for high-priority artists or campaigns.
• Strong commercial instincts, with the ability to balance creative ambition, artist priorities, revenue growth, margin, and operational feasibility.
• Demonstrated experience leading, mentoring, and developing high-performing teams.
• High taste level, strong creative judgment, and the ability to elevate artist proposals, positioning, and storytelling.
• Low-ego, highly collaborative leadership style with a strong client-service mindset.
• Exceptional communication, presentation, and stakeholder management skills.
• Highly organized, analytical, and adaptable in a fast-paced, artist- and label-driven environment.
• Familiarity with eCommerce, D2C, artist merchandise, physical music, product development, or merchandise production strongly preferred.
• Comfort working nights and weekends as needed for priority campaigns, launches, and artist moments.

• Comprehensive medical, dental, and vision coverage
• Including 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent
• Check out our full overview of benefits on the Perks Playlist page of the career site.

This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

Job Category: eCommerce Salary Range: $179,430 - $325,000 The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.